Blizz Casino - La retirada del jugador se ha retrasado.

I made my initial deposit and received a bonus. I had to wager the bonus, which I successfully did. Then, it took over a week for my account to be verified. After finally getting verified, I requested a withdrawal and now it has yet again been over a week. I have communicated with support multiple times and they suggested today that I withdraw 1000 Euros. This casino is a complete disaster. I've been waiting nearly a month now.

Ich habe meine Ersteinzahlung gemacht und einen Bonus bekommen. Den Bonus musste ich umsetzten, habe das geschafft. Danach ging es über 1 Woche um mich zu verifizieren. Als ich das endlich geschafft habe drückte ich auf Auszahlen und warte jetzt schon wieder über 1 Woche. Habe mehrmals mit dem Support geschrieben und heute sagen Sie mier das ich mal mit 1000 Euro Auszahlung machen sollte. Das ich eine reine Katastrophe das Casino. Ich warte jetzt scho fast 1 Monat.

Dear Danilo29,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Petronela

Ok, thanks, I'll wait 14 days and let you know if anything happens.

Ok danke dann werde ich 14 Tage warten und mich melden falls sich was tut.

I will set the timer for additional 3 days allowing to casino two full weeks to process the payment and if there’s no development by then, we will intervene. Let’s stay positive and wait for the good news regarding your withdrawal. Thank you in advance for your patience.

Dear Danilo29,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I've been verified for a long time. And still waiting for the payout.

Ich bin schon lange Verifiziert. Und warte immer noch auf die Auszahlung.

Thank you very much, Danilo29, for providing all the necessary information. I will now transfer your complaint to my colleague Stefan (stefan.m@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Thanks for the help

Danke für die Hilfe

Hello Danilo29,

I am so sorry to hear your withdrawal hasn't reached you yet. I will contact the casino and try to resolve the issue as soon as possible.

Now I would like to invite a Blizz Casino representative to join this conversation and participate in resolving this complaint.

Dear Blizz Casino,

Could you please state why the player's withdrawal has not yet been paid out and when he can expect the payment?

Thank you in advance for providing the information.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Hello Danilo29,

I have contacted the casino representatives one more time. I will extend the timer by three days. Let's hope we receive a response from them.

Your patience is much appreciated.

Hello Danilo29,

I have contacted the casino representative outside of the complaint, and it seems like you have filed a complaint to a Curacao regulator. Could you confirm this information or send me a screenshot from filing a complaint?

Thank you very much in advance for providing the information.

No, I didn't but 1500 xrp was transferred 3 days ago. The 2nd payout of 1300 xrp is still missing.

Nein das habe ich nicht aber vor 3 tagen wurden 1500 xrp überwiesen. Die 2 auszahlung von 1300 xrp fehlt noch.

Hello Danilo29,

I am glad to hear that you have received the first payment of 1500 XRP. Could you state if the second withdrawal was already processed?

I am looking forward to your response.

No, unfortunately still nothing

Nein leider immer noch nichts

Dear Blizz Casino,

Could you please state why the player's withdrawal has not yet been paid out and when he can expect the payment?

I will extend the timer by three days.

Thank you in advance for providing the information.

Hello Danilo29,

I was contacted by the casino representative outside of the complaint thread and it seems like you should be paid in 48 hours. Could you let me know once you receive the remaining funds of 1300 XRP?

I am looking forward to your response.

Unfortunately, the 48 hours have passed and nothing has been paid out yet.

Leider sind die 48 stunden rum und es wurde nichts ausbezahlt bis jetzt.

Hello Danilo29,

I'd like you to ask for a little bit of patience, the 48 hours haven't passed yet. Please contact me once you have received the payment.

Your patience is much appreciated.

The 2nd and final payment has now arrived. Thanks for your help

Die 2 und letzte auszahlung ist nun angekommen. Danke für ihre hilfe

Hello Danilo29,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Stefan, Casino.Guru