Cashalot Casino - Se ha retrasado el pago de las ganancias del jugador.

I can't request a withdrawal!! I live in Germany.

I made my deposit via bank transfer, but I can't withdraw now

Ich kann Keine Auszahlung beantragen!! Ich wohne in Deutschland.

Meine Einzahlung habe ich per Banküberweisung getätit, Aber Auszahlen geht jetzt nicht

Dear Maria111,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Maria111,

Have you received your withdrawal from the casino yet?

Hello yes . But it was difficult. I had to create an account with Mifinity first, even though I deposited with a bank transfer. Then I couldn't withdraw the full amount of €400. At first I was only able to have €200 paid out, then I had to process a new withdrawal of another €200. That took days again. I was told it no longer works with Mifinity. I should provide a card number. But I don't have a card. Then they helped me in the chat after I told them that I had created a Mifinity account especially for the payout, which also had to be verified. Then things went very quickly in the chat and I received my second payout from Mifinity. But the casino made it very, very difficult.

Hallo, ja . Aber es war schwierig. Ich mußte mir erst ein Konto bei Mifinity anlegen, obwohl ich mit einer Banküberweisung eingezahlt habe. Dann konnte nicht den vollen Betrag von 400€ auszahlen lassen . Ich konnte erst nur 200€ auszahlen lassen, dann mußte ich eine neue Auszahlung beartagen von nochmals 200€. Das hat dann auch wieder Tage gedauert. Man sagte mir es funktioniert nicht mehr mit Mifinity . Ich sollte eine Kartennummer angeben. Aber ich besitze keine Karte. Dann hat man mir im Chat geholfen nachdem ich Ihnen mitteilte das ich extra für die Auszahlung ein Mifinity Konto angelegt habe welches auch noch verifiziert werden musste. Dann ging es im chat sehr schnell und ich habe meine meine 2. Auszahlung dann bei Mifinity erhalten. Aber das Casino hat es einen sehr sehr schwer gemacht.

Dear Maria111,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru