Casimba Casino - La retirada del jugador se ha retrasado.

For two months make several deposits in casimba casino approximately 750,000, do not occupy bonuses, or free games.

I made a withdrawal on May 15, accepted by the 748,000 Chilean pesos casino, they asked me for documents and everything was sent to them and everything was fine. And still nothing has come to my bank account, and almost two months ago they give the same answer that this scald to the corresponding department and that as soon as they have a solution they will contact me via email. For me this is a scam, which in order to deposit is so easy and fast and when it comes to withdrawing, they do not give coherent answers in two months, no solution. It is more and made other withdrawals now and it comes out processing ... for me this casino is a scam, they do not refund any of your own money or less of the profits, so friends do not play it, it is pure to have a bad time and lose money. Casino casimba a scam, at least here in Chile, maybe in other European countries it is fine, but here it is a scam, hopefully they will listen to me

Regards

Claudio

Ase dos meses realize varios depósitos en casimba casino aproximadamente 750.000 , no ocupe bonos , ni tampoco juegos gratis.

Realize un retiro el 15 de mayo, aceptado por el casino de 748.000 pesos chilenos, me pidieron documentos y todo se les envió y todo bien. Y aún no a llegado nada a mi cuenta bancaria, y ya casi dos meses dan la misma respuesta que esta escaldado al departamento correspondiente y que apenas tengan una solución se contactaran conmigo via mail. Para mi esto es una estafa, que para poder depositar es tan fácil y rápido y a la hora de retirar , no dan respuestas coherentes caai en dos meses, ninguna solución. Es más e realizado otros retiros ahora y sale procesando... para mi este casino es una estafa, no te reintegran nada de tu propio dinero ni menos de las ganancias , así que amigos no lo jueguen , es puro pasar un mal rato y perder dinero. Casino casimba una estafa , al menos acá en chile , quisas en otros países europeos anda bien, pero acá es una estafa, ojalá me agan caso

Saludos

Claudio

Dear Claudio,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Could you please advise if it has been your first withdrawal in this casino? Which payment method you have opted for?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but more than six weeks is really a long time. Could you please forward any relevant communication to petronela.k@casino.guru? Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Estimated if it was my first withdrawal to my bank account, the same one I deposited, it was a manual withdrawal via email with the casino, since the casino page could not make withdrawals due to an internal error that came out, so they I made this withdrawal of 748,000 manually and accepted by them for more than a month. And nothing has yet come and no consistent response. I sent you more information to your email petronela

Regards

Claudio

Estimada si era mi primer retiro a mi cuenta bancaria, la misma la cual deposite, fue un retiro de tipo manual vía mail con el casino ,ya que por la página del casino no podía realizar retiros por un error interno que salía, así que ellos me realizaron de forma manual ese retiro de 748.000 y aceptado por ellos ase más de un mes. Y aún no a llegado nada y ninguna respuesta coherente. Te envié más datos a tu correo electronico petronela

Saludos

Claudio

Thank you very much Claudio for providing all the necessary information via email. I will now transfer your complaint to my colleague Jozef who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Thanks Petronela, hopefully this will be resolved

Gracias petronela, ojalá se resuelva esto

Hello Claudio.

I absolutely appreciate that you shared your experiences with the Casino Guru team. We will now try to get in touch with the casino.

Thanks jozef, hopefully they can get in touch with the casino and they will give an answer.

Regards

Claudio

Gracias jozef , ojalá puedan comunicarse con el casino y ellos den una respuesta.

Saludos

Claudio

We would like to ask the Casimba Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Ok thank you very much jozef for the help, hopefully respond, my almost 2 months and no concrete solution or response from casino casimba 🙁

Ok jozef muchas gracias por la ayuda, ojalá respondan , a mi ya casi 2 meses y ninguna solución o respuesta concreta por parte de casimba casino 🙁

Hello Claudio,

Thank you for your review and we are sorry to hear about your experience.

We have had the matter reviewed by our Accounts Team, who confirmed that your withdrawal of 748,000CLP was successfully paid on 20th May 2020.

They have however noted that another withdrawal was paid on 14th June 2020. This particular transaction was checked with the payment provider, following receipt of your dispute; who confirmed that the withdrawal attempt had failed.

Rest assured that we have been actively looking into this matter for you and our Accounts Team have advised that they have been in direct correspondence with you in relation to this.

Although this matter extended beyond our control, we are sorry that you have had this experience and apologise for any inconvenience or frustration caused as a result thereof.

We also wish to thank you for co-operating with our Accounts Team, as they endevour to meet a timely resolve to your query.

Kind Regards

Casimba Casino

Dear casimba casino account team, the response is appreciated.

I make it clear that my first withdrawal at casimba casino, could not be made on the page, an internal error of the casino appeared to me, for which I had to communicate via email, in which they asked me for a bank statement, which was I sent, it was reviewed and then accepted my withdrawal (I have all the emails of the conversations), they told me that this first withdrawal of 748,000 would be manual and that it would be in my bank account Maximum 5 business days, and almost two months have passed and that amount It has not reached my account, so do not lie that my first withdrawal of 748,000 was paid successfully because it is "a lie". Nothing has yet arrived in my account, I have all the emails in which I have asked for months about that withdrawal and they have always told me that they are seeing my situation because the money has not arrived in my account, they always say that they have said that the situation has been escalated to accounts. They even wrote me that they did not have to pay me in Chilean pesos, but that they could pay me in euros to my Chilean account, in which everyone knows that it is impossible to deposit euros in a Chilean bank account. So it is a false estimate that I have been paid my first withdrawal, it is more yesterday they contacted me and asked me again for a bank statement, which I send them to you, there are you can see clearly that these months I do not have any deposits from you. I hope you have a solution to my problem please. I emphasize that you do not occupy bonuses, or free games, so you do not have problems when making withdrawals. And still I haven't received my first withdrawal which was accepted in two months.

I explain to you that my second retreat on June 14 that you comment, I did it out of desperation for not knowing anything about the first retreat! This withdrawal is made on the casino page with the online help of an operator, in which to this day it appears to me to be in process, already almost a month, being that its bases and rules say that maximum 5 business days to accept a withdrawal So please don't lie, there are all the conversations via email, there are my original "encrypted my bank" bank statements that cannot be modified. Hopefully they have a solution with my money, the rage it gives is that to deposit the money from my own account to the casino, it cost nothing, it was super easy when it came to depositing, a matter of seconds.

Hopefully dear casimba casino, do not lie and have a solution to my problem, I have the bank statements and mail from the casino to corroborate what I am saying. (I still do not receive the money from my first withdrawal 748,000 pesos, which was accepted for two months, which can be verified in the emails that you have sent me and in my bank statements that I sent yesterday from my bank account, also my second withdrawal Almost a month is still in process) Dear I need solutions, no lies please.

Regards

Claudio

Estimado equipo de cuentas de casimba casino, se agradece la respuesta.

Les dejo en claro que mi primer retiro en casimba casino ,no se pudo efectuar en la página, me apareció un error interno del casino , por lo cual tuve que comunicarme vía mail, en la cual me pidieron un extracto bancario , el cual se los envie, fue revisado y luego aceptado mi retiro( tengo todos los correos de las conversaciones) ,me dijeron que este primer retiro de 748.000 sería manual y que estaría en mi cuenta bancaria Máximo 5 días habiles, y an pasado casi dos meses y ese monto no a llegado a mi cuenta, así que no mientan con que mi primer retiro de 748.000 se pago con éxito porque es "mentira". Aún no a llegado nada a mi cuenta , tengo todos los correos en la cual e preguntado por meses sobre ese retiro y siempre me an dicho que están viendo mi situación de poque no a llegado el dinero a mi cuenta, siempre dicen que an dicho que la situación a sido escalada a cuentas. hasta me an escrito que no tenían para pagarme en pesos chilenos, sino que si podían pagarme en euros a mi cuenta chilena, en la cual todo el mundo sabe que es imposible depositar euros en una cuenta bancaria chilena. Así que es una falsedad estimados que me an pagado mi primer retiro, es más ayer se comunicaron conmigo y me pidieron otra ves un extracto bancario, el cual se los envie, hay pueden ver clarito que estos meses no tengo ningún depósitos de ustedes. Ojalá me tengan una solución a mi problema por favor. Les recalco que no ocupe bonos, ni tampoco juegos gratis, para no tener problemas a la hora de realizar retiros. Y aún así no e recibido mi primer retiro que fue aceptado ase dos meses.

Le explico que mi segundo retiro el 14 de junio que ustedes comentan , lo realize por desesperación por no saber nada aún del primer retiro! Este retiro lo realize en la página del casino con ayuda online de un operador, en la cual hasta el día de hoy me aparece en proceso, ya casi un mes, siendo que sus bases y reglas dice que maximo 5 días hábiles para aceptar un retiro, así que por favor no mientan, están todas las conversaciones vía mail, están mis extractos bancarios "encriptados de mi banco" originales que no se pueden modificar. Ojalá tengan una solución con mi dinero, la rabia que da, es que para depositar el dinero desde mi misma cuenta al casino, no costó nada, fue súper facil a la hora de depositar , cosa de segundos.

Ojalá estimados de casimba casino, no mientan y tengan solución a mi problema , tengo los extractos bancarios y mail del casino para corroborar lo que les estoy diciendo. ( aún no recibo el dinero de mi primer retiro 748.000 pesos, que fue aceptado ase dos meses, que lo pueden verificar en los correos que ustedes me an enviado y en mis extractos bancarios que les envie ayer de mi cuenta bancaria, además mi segundo retiro ya casi un mes aún sale en proceso) estimados necesito soluciones no mentiras por favor.

Saludos

Claudio

Dear Claudio

We are truly sorry to hear about your experience and thank you for the clarity pertaining to your dispute.

As noted in our previous response however we confirm that our Accounts Team have advised that they have been in direct correspondence with you in relation to this. We encourage you to contact them directly for further clarity on this front please, as they would be best equipped to provide you with clarity relating to your withdrawal query.

On our side, we will continue following up as well in order to confirm when a resolve has been met.

Thank you very much for your understanding and co-operation in this regard.

Regards

Casimba Casino

OK, thanks for answering. You have contacted me, I sent you all the documents that you requested again, hopefully soon I can receive my withdrawals

Regards

Claudio

Ok gracias por responder. Se an comunicado conmigo, les envie todos los documentos que me solicitaron nuevamente, ojalá pronto pueda recibir mis retiros

Saludos

Claudio

Hello Claudio.

Is there any new info about your case? Have you received all the withdrawals ?

Hello Jozef, you have contacted me for a few days via email, requesting documents again, I will send them immediately, but to vary still no different answer, the same as before, that my case is escalated to accounts and that they will verify my documents, and after that they inform me about my retirement ... and not yet received any jozef retirement 🙁 and think it will be more of the same, an over two months and not yet deposited an me no retreat. For me with everything that has happened, it is not a serious and reliable casino.

Greetings jozef

Hola Jozef, se an comunicado conmigo ase unos días vía mail, solicitando nuevamente documentos , se los envie de inmediato , pero para variar aún ninguna respuesta distinta, lo mismo de antes , que mi caso está escalado a cuentas y que verificarán mis documentos, y luego de eso me informarán sobre mis retiros... aún no e recibido ningún retiro jozef 🙁 y creo que será más de lo mismo , an pasado más de dos meses y aún no me an depositado ningún retiro. Para mi con todo lo que e pasado, no es un casino serio y confiable.

Saludos jozef

Dear Claudio,

We are following up on this matter for you on our side too and will revert back to you, just as soon as we have further clarity on your dispute.

Thank you for your understanding.

We are grateful for the words that are watching my subject, but still no solution, another week, and still no withdrawals in my account 🙁

Se agradece por las palabras que están viendo mi tema, pero aún ninguna solución, otra semana más, y aún ningún retiro en mi cuenta 🙁

Claudio, so far, we have had very good experiences with the Casimba Casino. I highly recommend you to stay patient and provide them with all requested documents in order to get your withdrawal.

I am extending the timer by 7 days. Please, let us know if there is any new information.

Hello Claudio,

We are pleased to confirm that the disputed funds were successfully transferred to your account on 13th July 2020. Proof of payment for this transaction has been emailed directly to yourself, as a measure of reference.

We encourage you to reach out to your bank, with the proof of payment, for further clarity in relation to the clearance times on their side, as they should be able to conduct a track and trace with the information confirmed thereon.

We thank you for your patience and understanding in this respect and again apologize for any inconvenience caused.

Kind Regards

Casimba Casino

Jozef delivered all the documents as requested and still nothing, no solution.

Casimba casino, if I got an email from you, telling me that on July 10 the transaction was made to my bank account, and that it can take a maximum of 10 business days. I tell them that they sent me a transfer code to my email, and not a proof of payment as named here !! That code is useless to me since with it I cannot do any follow-up. I answered the email, telling them that no transfer from casimba casino has arrived and that I have never had a fault in my bank account, ever!

I replied that I will wait until this Thursday and I will send you an extract from my bank account where you can see, movements, transfers, deposits. As of today, no transfer from casimba casino has arrived. I will send you my bank statement today, so that you realize that nothing has been transferred to me. I am not going to lie to you for 748,000 thousand pesos from my first withdrawal that has not yet arrived, which I made over two months ago, if I have more than 30,000,000 million in the casino account.

Jozef les entregado todos los documentos como me lo an solicitado y aún nada, ninguna solución.

Casimba casino, si me llego un correo de ustedes , diciéndome que el 10 de julio fue realizada la transacción a mi cuenta bancaria, y que se puede tardar como máximo 10 días hábiles. Les comento que a mi correo me enviaron un código de transferencia, y no un comprobante de pago como nombra aca!! Ese código no me sirve de nada ya que con ello yo no puedo hacer ningún seguimiento. Les respondí el correo, diciéndoles que no me a llegado ninguna transferencia de casimba casino y que nunca e tenido ninguna falla en mi cuenta bancaria , jamás!

Les respondí que esperaré hasta este jueves y les mandaré un extracto de mi cuenta bancaria donde podrán ver, movimientos, transferencias, depósitos. Hasta el día de hoy no a llegado ninguna transferencia de casimba casino. Les mandaré hoy mismo mi extracto bancario, para que se den cuenta que no me an transferido nada. No les voy a estar mintiendo por 748.000 mil pesos de mi primer retiro que aún no a llegado, que realize ase más de dos meses, si tengo en la cuenta del casino más de 30.000.000 millones.

I ended the week and still no deposit casino 🙁 sent a bank statement of my own, where they managed to see that I have no deposit casino. It already seems like a mockery of the casino, better to tell me that they will not pay me and that it is a scam and the end of everything

Termino la semana y aún ningún depósito del casino 🙁 les envió un extracto bancario de mi cuenta , donde logran ver que no tengo ningún depósito del casino. Ya parece una burla del casino, mejor que me digan que no me van a pagar y que es una estafa y fin de todo

Jozef what I was saying, casimba casino, is a scam, they are not even able to transfer the first withdrawal to me, nothing at all, for almost 3 months. They said that they had transferred to my bank account on July 10 and pure lies, fulfilled the maximum 10 working days of the transfer to my account, this Friday I sent them my bank statement in which it is seen that there is no deposit of my first withdrawal of 748,000 by casimba casino. Since I sent you that document, nothing has been answered. I do not understand how there can be online casinos that cheat people, lie to them and cheat people with money. Hopefully no more people play at this casino, they will just lose their money and be scammed.

Jozef lo que te comentaba , casimba casino, es una estafa , no son capaces ni siquiera transferirme el primer retiro, nada de nada, ya casi 3 meses. Dijeron que habían transferido a mi cuenta bancaria el 10 de julio y puras mentiras, cumplido los 10 días hábiles como máximo de la transferencia a mi cuenta, este viernes les envie mi extracto bancario en la cual se ve que no hay ningún depósito de mi primer retiro de 748.000 por parte de casimba casino. Desde que les envie ese documento no an respondido nada. Yo no entiendo como pueden existir casinos online que estafen a las personas, les mientan y estafen con dinero a las personas. Ojalá no más personas jueguen en este casino , solo perderán su dinero y serán estafados .

Dear Claudio. 

Please, could you resend me the proof of from the casino and also the proof from your account that you have not received the payment? 

Ok jozef sent the documents to your email

Regards

Ok jozef te envió los documentos a tu correo

Saludos

Do I need your email jozef?

Necesito tu correo electronico jozef?

Please forward it to my email adress (jozef.k@casino.guru).

Dear Casimba Casino team.

The player has provided us with his bank history. Please, could you provide us with the proof of the transaction?

Jozef will not answer, they have no more excuses to continue lying, because they have sent them everything they ask me for, and they realize that they have never transferred my first withdrawal to me, casimba casino is a scam, hopefully nobody plays in Chile, It is a tremendous scam. They don't even answer my emails anymore. I hope no one plays and falls for this casino scam

Jozef no van a responder, ya no tienen más excusas para seguir mintiendo, porque les enviado todo lo que me an pedidos, y se dan cuenta que jamás me an transferido mi primer retiro, casimba casino es una estafa, ojalá nadie juegue en chile , es una estafa tremenda. Ya ni siquiera responden mis correos. Ojalá nadie juegue y caiga en esta estafa de casino

Jozef, what else can I do against casimba casino, is there any other action you can take? Although I already give up and give up my money. They were not even able to transfer my money I deposited. They are a casimba casino scam

Jozef , que más cosas puedo hacer en contra de casimba casino, existe alguna otra medida que puede tomar? aunque ya me de por vencido y dar por perdido mi dinero. No fueron capaces ni siquiera transferirme mi dinero que deposite. Son una estafa casimba casino

Hi Jozef,

Kindly note that we have emailed you directly.

Regards

Casimba Casino

Hello jozef, casimba casino has not sent me any voucher !! Nothing about the transfer, and did Jozef send you any proof of transfer?

Hola jozef , casimba casino no me a enviado ningún comprobante!! De la transferencia nada, y a ti jozef te enviaron algún comprobante de transferencia?

It is more casimba casino weeks ago quenni answer me no mail, so rude, they are still not able to accept my second withdrawal of 5,000,000, nor have they paid me three months the first withdrawal, so scammers and hard face is casimba casino

Es más casimba casino hace semanas quenni me contesta ningún correo, así de mal educados, aún no son capaces de aceptar mi segundo retiro de 5.000.000 , ni me an pagado ase tres meses el primer retiro, así de estafadores y cara dura es casimba casino

Dear Casimba Casino team.

Please, could you send it one more time? I have not received any email from you.

Hi Jozef,

We emailed it to jozef.k@casino.guru on 5th August 2020.

Kindly confirm that this is your correct email address please?

Hello Casimba Casino team.

Yes, jozef.k@casino.guru , is my email adress. Please, could you forward it one more time and could you also provide me with email you are using?

Jozef, you have no proof or document that you send us. As they say me an pgado the 748,000 and yesterday I got an email telling me that just canceled the bone 5,000,000 🙁 not ashamed to lie. And if this is how they say because they do not send a clear proof of transfer from which bank they paid me to my bank account, amount, date. You know why they don't send anything, because they don't have it, because they haven't paid me anything, and they keep lying and not answering the emails with the truth. Every time I send them an email with my bank statements, showing that they have not paid me anything, they tell me that my problem was escalated to the accounts and finance department, they have been telling me the same joke for more than 3 months ... jozef casimba casino account wants to scam me out of my money.

Jozef, I think you already realized that they want to scam me casimba casino, if they are not able to send you and send me a clear proof of payment to my bank account, with amount, date, from which bank they transferred me. They have nothing to send us, that's why they don't respond. It is a tremendous scam what casimba casino is doing, hopefully they are neutral and do not support this theft of casimba casino

Jozef, no tienen comprobante ni tampoco documento que nos envíen. Ya que según ellos me an pgado los 748.000 y ayer me llego un correo diciendome que igual me cancelaron los 5.000.000 🙁 osea no tienen vergüenza para mentir. Y si es así como dicen ellos porque no envían un comprobante claro de transferencia desde que banco ellos me pagaron a mi cuenta bancaria, monto, fecha. Sabes porque no envían nada , porque no lo tienen, porque no me an pagado nada, y siguen mintiendo y no contestando los correos con la verdad. Cada ves que les envió un correo con los mis extractos bancarios, demostrando que no me an pagado nada, me dicen que mi problema fue escalado al departamento de cuentas y finanzas, llevan más de 3 meses diciéndome el mismo chiste... por sinte das cuenta jozef casimba casino quiere estafarme con mi dinero.

Jozef , Yo creo que ya te diste cuenta que me quieren estafar casimba casino, si no son capaces de enviarte y enviarme un comprobante claro de pago a mi cuenta bancaria, con monto, fecha, de que banco me transfirieron. No tienen nada, que enviarnos , por eso no responden. Es una estafa tremenda lo que esta haciendo casimba casino, ojalá sean neutral y no apoyen este robo de casimba casino

Jozef, I sent you an email, with images and the disrespectful email that casino casimba sent me, I think that with that email you can draw your own conclusions that you don't want to pay me a peso, and they lie and lie, they even don't agree in the dates, and the lack of respect that they put visa! I mean they haven't even seen my bank statements, they also say they paid me a date, then another email that is another ... I mean they don't even know how to lie. They do not put the account number to which according to them they send money, they do not send any receipt as appropriate, that is, they are pure lying to not be able to pay me. And moreover they have the luxury of not responding to you or me. Help me try to report this casino, so no one else will rip you off your money please jozef.

Jozef, te envié correo , con imágenes y el correo falta de respeto que me envió casino casimba, creo que con ese correo puedes sacar tus propias conclusiones que no me quieres pagar niun peso, y ellos mienten y mienten , hasta no se ponen de acuerdo en las fechas, y la falta de respeto que ponen visa! Osea no an visto ni mis extractos bancarios, además dicen que me pagaron una fecha , después otro correo que es otra... osea no saben ni mentir. No ponen el nunero de cuenta al que según ellos envían dinero, no envían ningún comprobante como corresponde, osea están puro mintiendo para no poder pagarme. Y más encima se dan el lujo de no responder ni a ti ni a mi. Ayúdame a tratar de denunciar a este casino, para que nadie más lo estafen con su dinero por favor jozef.

We would like to ask the Casimba Casino to reply to this complaint. We are extending the timer by 7 days. 

Hello Claudio,

Apologies for the delayed response.

We note that our Accounts Team have been in contact with yourself via email regarding your second withdrawal query, our records confirm that the last email sent to you was on 16th August 2020.

@Jozef, please note that the initial email we sent to yourself was dated 5th August 2020 and was sent from complaints@casimba.com

We have also sent you a follow up email, please can you confirm receipt thereof?

Kind Regards

Casimba Casino

Casimba casino team, as you say, they sent me an email on August 16. They took the time to read the email they sent me ... the lack of respect in that email, saying that they have paid me to a visa account! I mean, they haven't seen all my bank statements that I have sent them every month, where my bank account is clearly not a visa! Also by mail and account in which I deposit to play at casimba casino. knowing that it is an account with Santander bank. I mean, after almost 4 months that they haven't paid me a single withdrawal, come and send me an email and another lying, saying that in July they paid me, now that in August, now that it was a visa !!! I mean, lack of respect, dear ones. Please stop lying and pay me even what I deposit. Don't be scammers please.

Equipo de casimba casino, como dicen ustedes me enviaron un correo el 16 de agosto. Se dieron el tiempo de leer el correo que me enviaron... la falta de respeto en ese correo, diciendo que me an pagado a una cuenta visa! Osea no an visto todos mis extractos bancarios que les he enviado todos los meses, donde aparece clarito mi cuenta bancaria que no es visa!, ademas por correo y cuenta en la cual deposite para jugar en casimba casino. sabiendo que es una cuenta vista del banco santander. Osea después de casi 4 meses que no me an pagado ni un solo retiro, vengan y me manden un correo y otro mintiendo, diciendo que en julio me pagaron, ahora que en agosto, ahora que fue a una visa!!! Osea que falta de respeto estimados. Por favor dejen de mentir y pagenme aunque sea lo que deposite. No sean estafadores por favor.

You have never sent me a transfer email like the one you ask for when there are deposit problems to the casino. That is, decent mail in which it leaves, a proof of payment, bank that I deposit, to the account and bank to which I deposit, amount, day, time, as well as a transfer or a bank statement, they have only sent a number that does not It is useless, call my bank and they do not know of the existence of that number that you send, also how can they say follow-up if they name a visa! And my account is not a visa, it is a Santander account (which is registered to you for all the deposits I make to your fraudster casino, and it is also registered in my withdrawal). For this reason, I have sent him all the bank statements every month where it is clear that I have no deposit from casimba casino. They can call my bank to make inquiries and they will realize that they have never deposited anything to me. And finally they don't even know how to lie? They say that in July they paid me, now another email that they paid me in August and more on my visa account ??? I mean, agree to lie to me, dear casimba casino. Please pay me, don't be scammers, I have another account in my name if you want, I gave them to you, but pay me, don't be scammers and liars please.

Nunca ustedes me an mandado un correo de transferencia como el que ustedes piden cuando hay problemas de depósitos hacia el casino. Osea correo decente en el cual salga, un comprobante de pago , banco que depósito, a la cuenta y banco al cual deposito, monto, día, hora, así como lo es una transferencia o un extracto bancario, solo an enviado un número que no sirve para nada , llame a mi banco y no saben de la existencia de ese número que ustedes envían, ademas como pueden decir seguimiento si nombran una visa!! Y mi cuenta no es una visa, es una cuenta vista del santander( la cual a ustedes le queda registrada por todos los depósitos que realize a su casino estafador, y además queda registrada en mi retiro). Por lo mismo le e enviado todos los extractos bancarios todos los meses en donde sale claro que no tengo ningún depósito de casimba casino. Pueden llamar a mi banco hacer las consultas y se darán cuenta que jamás me an depositado nada. Y por último no saben ni mentir? Ponen que en julio me pagaron, ahora otro correo que me pagaron en agosto y más encima en mi cuenta visa ??? Osea póngase de acuerdo para mentirme estimados de casimba casino. Por favor pagenme no sean estafadores, tengo otra cuenta a mi nombre si quieren se las facilitó, pero paguenme no sean estafadores y mentirosos por favor.

Dear Casimba.

Thank you for your cooperation.

I have received the 16th August email, but not the one from 5th August. Please, could you resend me the proofs so we can move forward? If the player has not received the payment and you have sent the payment correctly. The player has to contact the payment provider.

Jozef, neither of the two withdrawals have been paid to me until today. They have said that they paid me in July, then August, then in a visa account. Draw your conclusions, if they put that they paid me in a visa account ??? And my account has never been visa ... and they know it.

To confirm that they have not paid me, I sent them a bank statement for July and screens until today in August, from my bank, where it is seen that I have no deposit from casimba casino for the amounts requested. And they have never sent a receipt to me or to you, a clear receipt or bank statement where a deposit appears to my bank account, if they have not sent it to your person jozef or me, it is because they have not paid me anything. Just as they ask for bank statements, I asked casimba casino for a bank statement from them when they pay me, that's how I see from which bank they paid me, to my bank account, date, time. Casimba casino when I dismiss pay me please I need a legible and clear receipt as a bank statement to corroborate that I was paid.

I sent emails to casimba casino, account department, and they say that they are seeing the documents that I sent them, and for a change they take a long time, it will be almost 5 months and they have not been able to solve my problem, nor pay me a single withdrawal. And more over after 4 months, they say that they paid me in a VISA account! So disrespect casimba casino. Please don't be scammers and pay me and don't lie, if it's not a lot of money, pay and don't scam people please. And demonstrate with documents when you pay, just as you ask for documents to prove, you still send documents to corroborate.

Jozef, a mi no me an pagado ninguno de los dos retiros hasta el día de hoy. An dicho que me pagaron en julio, después agosto, después en una cuenta visa. Saca tus conclusiones, si pusieron que me pagaron en una cuenta visa??? Y mi cuenta jamás a sido visa... y ellos lo saben.

Para corroborar que no me an pagado les envie extracto bancario de julio y pantallasos hasta el día de hoy de agosto, de mi banco , donde se ve que no tengo ningun depósito de casimba casino por los montos solicitados. Y ellos jamás me an enviado un comprobante a mi o a ti, un comprobante claro o extracto bancario donde aparezca algún depósito a mi cuenta bancaria, si no lo an enviado a tu perosna jozef o a mi , es porque no me an pagado nada. Así como piden extractos bancarios, yo a casimba casino le solicitó un extracto bancario de ellos al momento que me paguen , así veo de que banco me pagaron , a mi cuenta bancaria, fecha, hora. Casimba casino cuando despida pagarme por favor necesito un comprobante legible y claro como extracto bancario para corroborar que me pagaron.

Enviado correos a casimba casino , departamento de cuenta, y dicen que están viendo los documentos que les envie, y para variar se demoran, ya pasarán casi 5 meses y no an sido capaces de resolver mi problema, ni pagarme un solo retiro. Y más encima pasado los 4 meses , ponen que me pagaron en una cuenta VISA! Osea que falta de respeto casimba casino. No sean estafadores por favor y paguenme y no mientan, si no es mucho dinero, paguen y no estafen a las personas por favor. Y demuestren con documentos cuando paguen, así como ustedes piden documentos para demostrar , ustedes igual envíen documentos para corroborar.

Hello Jozef,

The proof has been sent to you again, please can you confirm receipt thereof?

Kind Regards

Casimba Casino

Casimba casino, I have not been sent any proof of transfer or payment to my bank account. Even in their emails they tell me that they are waiting for the documentation to arrive from the accounts department and they will get it to me ... so I will continue to wait for months and years to be paid or send a proof of legal payment, transfer or deposit from casimba casino to my bank account. I'll keep waiting ...

Casimba casino, a mi no me an enviado ningún comprobante de transferencia o de pago a mi cuenta bancaria. Aún en sus correos me dicen que están esperando que del departamento de cuentas les aga llegar la documentación y me la aran llegar... así que seguiré esparando por meses y años que me paguen o envíen un comprobante de pago legal, de transferencia o depósito de casimba casino a mi cuenta bancaria. Seguiré esperando....

Dear Claudio and Casimba Casino team.

Since this case is very uncertain, we have discussed this case with our team, and I would recommend both sides to start over since the problem may not be your fault at all.

I would separate this case in two topics, 1st withdrawal (May) which we have no proof from both sides and second withdrawal which we have the proofs from both sides.

The problem with the second withdrawal (but it may also be an issue of first withdrawal) may be that the casino did send the transaction in EUR currency but the player's bank account is in CLP currency (as Claudio mentioned in multiple occasions and it is also visible in his proof from his bank account). 

Dear Claudio.

Please, could you forward me your bank history since 1.5.2020 to 30.6.20? We need this to be sure that you have not already received your first withdrawal.

 Dear Casimba Casino team.

Please, could you specify if the first Claudio’s withdrawal was also in EUR and could you also provide us with the proof of this transactions since we have received only the second?

I would also kindly ask you for contacting your payment provider to track the transaction with the identifier you have provided in the proof since the payment might be returned to you or it got stuck in players bank.

Ok jozef, I will send all the documents

Ok jozef , enviaré todos los documentos

Jozef my player account at casimba casino, I am from Chile and therefore I deposited in Chilean pesos (at BEPO SPA) and played in Chilean pesos. I mean, my entire account is in Chilean pesos, and withdrawals in Chilean pesos, not in euros or dollars.

Jozef mi cuenta de jugador en casimba casino, soy de chile y por ende deposite en pesos chilenos ( en BEPO SPA) y jugué en pesos chilenos. Osea toda mi cuenta esta en pesos chilenos , y los retiros en pesos chilenos, no en euros ni tampoco dólares.

Hey Claudio.

Thank you for the correction, my bad, message fixed. I have not received your email yet, although, few minutes delay is common, I really appreciate your fast reactions.

Casimba casino still does not give any answer? No less solution, I have not been paid in Chilean pesos for my two pending withdrawals for 4 months. Where is the casimba casino staff, send them all the documents and data. So that they give a solution to my two withdrawals in CHILEAN PESOS !!!

Casimba casino aún no da ninguna respuesta? Ni menos solución, no me an pagado en pesos chilenos mis dos retiros pendientes desde ya 4 meses. Donde esta el personal de casimba casino , les envie todos los documentos y datos. Para que den solución a mis dos retiros en PESOS CHILENOS!!!

Hi Jozef,

We have reached out to our payment provider and they confirmed that the funds were successfully transferred per the proof of payment submitted.

Should Claudio wish to further have the matter looked into, he would need to contact his bank and provide the proof of payment we supplied him with. His bank would at that point be able to do a track and trace on their end and provide further assistance in this respect.

The funds have since successfully been paid from our side.

Kind Regards

Casimba Casino

Hahahahaha casimba casino, I sent you my bank statement every month and it is clear that they have not paid me anything ... none of every month. In the end you have not been clear what month and date they paid me ... first they said they paid in June, then July, now they say they paid in August, I sent them my bank statement for August and I have no deposit from casimba casino for the amount of my withdrawals.

In my bank they told me that the proof of payment they sent is a scam, they can be sued at the casino, because that proof of payment in Chile does not exist as a deposit or as a transfer. No bank in Chile has that type of voucher or less that it can be transferred in EUROS as it appears on your false voucher !! Well, if they don't want to pay me, I will try to sue them and leave them wrong on all social networks, I have all the evidence where they have not paid me anything, in my bank they told me that the false receipt they created is a scam and moreover they are wrong because it comes out that they pay in euros and in Chile no bank resides a payment in euros to pass it to Chilean pesos. So I hope that jozef lowers the score to the minimum in casino guru, so that they can not continue scamming people, they only want them to deposit in bepo spa but when paying they do not. I showed them everything with proofs and casimba casino nothing, only a false receipt in euros !!! Since in Chile no bank deposits in euros, it is impossible it is a scam, to sue them together with my bank because my bank told me that this voucher is a scam, they know about vouchers and no bank in Chile deposits in euros and that receipt is false !!!

Jozef I hope you help me lower the score of this casino that apparently wants to be with me and I will try to sue them and with evidence leave them as scammers on the networks, so no one else will cheat in Chile.

Jajajajaja casimba casino, les envie mi extracto bancario de todos los meses y sale claro que no me an pagado nada... ninguno de todos los meses. Alfinal ustedes no an sido claros que mes y fecha me pagaron... primero dijeron que pagaron en junio, depsues julio, ahora dicen que pagaron en agosto, les envie mi extracto bancario de agosto y no tengo ningún depósito de casimba casino por el monto de mis retiros.

En mi banco me dijeron que el comprobante de pago que enviaron es una estafa , se les puede demandar al casino, debido a que ese comprobante de pago en chile no existe como deposito ni tampoco como transferencia. Ningún banco en chile tiene ese tipo de comprobante ni menos que se pueda trasnferir en EUROS como sale en su comprobante falso!! Bueno si no me quieren pagar , trataré de demandarlos y dejarlos mal en todas las redes sociales , yo tengo todas las pruebas donde no me an pagado nada, en mi banco me dijeron que es una estafa ese comprobante falso que crearon y más encima se equivocan porque sale que pagan en euros y en chile ningún banco reside un pago en euros para pasarlo a pesos chilenos. Así que espero que jozef les baje el puntaje al mínimo en casino gurú , para que no puedan seguir estafando personas , solo quieren que depositen en bepo spa pero a la hora de pagar no lo hacen. yo les demostré todo con pruebas y casimba casino nada, solo un comprobante falso en euros!!! Siendo que en chile ningún banco deposita en euros, es imposible es una estafa, los demandar en conjunto con mi banco debido a que en mi banco me dijeron que es una estafa ese comprobante , ellos saben de comprobantes y ningún banco en chile deposita en euros y ese comprobante es falso!!!

Jozef ojalá me ayudes a bajarle el puntaje a este casino que por lo visto quiere estarme y ya trataré de demandarlos y con pruebas dejarlos como estafadores en las redes, así nadie más estafen en chile.

Dear Casimba Casino team.

Please, could you provide us with some evidence? Coudl you also explain why the payments are in EUR currency?

Could you also react to this questions, please?

Jozef went to the bank, bank staff confirmed that they had not paid me anything casimba casino, also realized that the receipt they sent was false, and that it is impossible to pay in euros in Chile, they stamped my bank statement for August that they printed for me , corroborating that it is something legal. Casimba casino pay me and stop lying, the day I get paid it will appear immediately on my bank statement. But they must pay me from a Chilean bank and in Chilean pesos. Not that false receipt that they sent, with that proof they can be sued for falsification of documents.

Jozef fui al banco , personal del banco corroboró que no me an pagado nada casimba casino, además se dio cuenta que el comprobante que enviaron era falso, y que es imposible pagar en euros en chile, me timbraron mi extracto bancario de agosto que me imprimieron, corroborando que es algo legal. Casimba casino paguenme y dejen de mentir , el dia que me paguen aparecerá de inmediato en mi extracto bancario. Pero deben pagarme desde algún banco de chile y en pesos chilenos. No ese comprobante falso que enviaron, con esa prueba se les puede hacer una demanda , por falsificación de documentos.

We would like to ask the Casimba Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Casimba casino scammers do not respond or emails, they are a fraud, they steal people's money

No responden ni los correos los estafadores de casimba casino, son un fraude , le roban el dinero a las personas

Since we haven’t received any additonal response from the casino regarding the issue, we are forced to close the complaint as ‘unresolved’.

The casino can reopen this complaint anytime.

Dear Claudio.

I am very sorry but since the casino team is unresponsive, we’re not able to proceed with further investigation. Your last option is to file an official complaint at the ADR and licensing authority of the casino . I will gladly help you with it and I really recommend you doing it. Please, let me know if you have any questions or require further assistance. 

Best regards, Jozef

Casino.Guru

jozef.k@casino.guru