PrincipalCasinos onlineReseña de Casino Rocket
Reseña de Casino Rocket
No acepta jugadores de Ohio
Bono sin depósito:
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Límites de reintegro
 por mes
15.000 €
 a la semana
5.000 €
 al día
1.000 €
Hollycorn N.V.
2020
> 20.000.000 $
  • Curaçao (Curaçao Gaming Control Board)
Información generalBonosReseñas de usuarios32Índice de seguridadOpinión86Métodos de pago32
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Reseña de Casino Rocket

Hemos analizado minuciosamente Casino Rocket y le hemos dado un índice seguridad alto, lo que significa que es un casino excelente. En nuestra reseña, hemos tenido en cuenta las quejas de los jugadores, los ingresos estimados, la licencia, la autenticidad de los juegos, la calidad del servicio de atención al cliente, los términos y condiciones, los límites de ganancia y de reintegro, y otros factores. Como Casino Rocket está relacionado con otros casinos online que aparecen a continuación, su valoración también se ve influida por la de estos. Lee la reseña y las opiniones que encontrarás a continuación y descubre si este casino es seguro y confiable.

Según la investigación y los cálculos que hemos realizado, Casino Rocket es un casino online grande, con ingresos elevados y un gran número de jugadores. Los ingresos del casino son un factor importante ya que los casinos más grandes no deberían tener problemas para hacer frente a premios cuantiosos, mientras que los más pequeños podrían tener dificultades si te embolsas un premio muy grande.

No hemos encontrado quejas relevantes sobre este casino.

Advertencia: hay algunas secciones en los Términos y condiciones de Casino Rocket que consideramos injustas para los jugadores. Debido a esto, te recomendamos que busques un casino con reglas justas o que, al menos, tengas muy en cuenta los Términos y condiciones del casino si decides jugar en él.

Basándonos en toda la información de esta reseña, podemos afirmar sin temor a equivocarnos que Casino Rocket es un casino online muy bueno. Puedes tener la certeza de que recibirás un buen trato y disfrutarás de una experiencia agradable si te decantas por él.

Bonos

Bono sin depósito:
No disponible
Bono de depósito:
No disponible

Métodos de pago

Métodos de pago
Mostrar todos (32)
  • Neteller
  • Skrill
  • PaySafeCard
  • Payz (ecoPayz)
  • Mastercard
  • VISA
  • SOFORT Überweisung
  • InstaDebit
Límites de reintegro
 por mes
15.000 €
 a la semana
5.000 €
 al día
1.000 €

Juegos
Mostrar todos

Tragamonedas
Ruleta
Blackjack
Sin apuestas
Video poker
Bingo
Baccarat
Juegos con bote
Juegos en vivo
Sin poker
Juegos de dados
Keno
Rasca y gana
Sin apuestas de eSports
Juegos Crash

Opciones de idioma

Sitio web en Inglés
Todos los idiomas (4)
Atención al cliente en Inglés
Todos los idiomas (4)
Chat en vivo en Inglés
Todos los idiomas (4)

Proveedor de juegos
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CAPTURAS DE PANTALLA DE CASINO
casino_rocket_game_gallery_desktop
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casino_rocket_promotions_desktop
casino_rocket_game_gallery_mobile
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casino_rocket_promotions_mobile

Positivos

  • Torneos disponibles
  • Varias divisas en una cuenta
  • Varias opciones de juego responsable disponibles
  • Servicio de atención al jugador con chat en vivo 24/7
  • Puedes jugar, hacer depósitos y reintegros directamente en Bitcoin

Negativos

  • Los depositantes de Skrill y Neteller no pueden pedir el bono de bienvenida
  • No todos los métodos de pago están disponibles para todos los países.

Datos interesantes

  • El soporte de chat en vivo usa la función de traducción automática para algunos idiomas
  • Pequeño casino internacional
  • Los depósitos deben apostarse 3 veces antes de solicitar un retiro
  • Límites de reintegro mensuales medios
Autor y garante: Ayberk Ayan Última actualización: 14/06/2024 ¿Hay algún dato incorrecto o falta información? Avisadme
Bonos de Casinos

Bonos de Casino Rocket

Consulta todos los bonos que ofrece Casino Rocket, incluidas las ofertas de bonos sin depósito y los bonos de bienvenida por primer depósito.

Casino Guru

Queremos que los jugadores entiendan las apuestas.

Reseñas de usuarios (32)

Reseñas de los usuarios de Casino Rocket

Aquí podrás compartir tu experiencia de juego en Casino Rocket. Lee las opiniones de los otros jugadores o escribe tu propia reseña para informar a los demás de los aspectos positivos y negativos de este casino, basados en tu experiencia personal.

Valoración de los usuarios:
Mala

Reseñado por 32 usuarios

Muy positivaPositivaNeutraNegativaMuy negativa

¿Has jugado en este casino?

Escribir una reseña

Casino Guru

Queremos que los jugadores entiendan las apuestas.

• hace 3 meses
Los bonos en relación con las cantidades depositadas y en otros casinos son muy bajos.
Los pagos se retrasaron durante días y el clímax fue la verificación.
Pasé medio día de mis vacaciones haciendo esto. Siempre hubo quejas. A veces faltaba una esquina de un formulario. A veces se criticaba la dirección (aunque era claramente visible en el megafonía) y luego las tarjetas de crédito utilizadas. Se suponía que debían firmar tarjetas de crédito que ni siquiera estaban destinadas a ser firmadas (por ejemplo, del banco DKB). No me dejaré engañar. Mi cuenta será eliminada.

Su respuesta a mi crítica negativa también lo dice todo. Simplemente se ignora que todos los documentos requeridos, como el documento de identidad alemán, las tarjetas de crédito y el certificado de pensión, estaban presentes.
Deberías ser más autocrítico... así es como se pierden muchos jugadores... para mí es sólo una táctica dilatoria y dilatoria...
  • Giros gratis con pequeñas ganancias en relación con el monto del depósito. La verificación es una carrera de obstáculos
Casino Rocket
Hi Herbertdra,

Thank you for your feedback.

We're sorry to hear that you are having a hard time with collecting your winnings.

Please keep in mind that the verification process may take some time. When a document is unclear or if a document that was initially requested or expected from you is missing, this is a common cause of delay.

If that's the case, you'll be told what you need to supply and how the document or image should appear.

Furthermore, all payment methods utilized should be confirmed as a license holder obligation.

We want to emphasize that one of our company's primary principles is maintaining our players' delight and satisfaction, and we strive hard to achieve this.

Kind Regards,
Casino Rocket
• hace 5 meses
⛔RUDE STAFF
⛔ MISLEADING PROMOTIONS
⛔LONG PAYOUT TIMES

They expect the customer to know exchange rates from € ....then the chat agents belittle you for not knowing said rates.

  • The colour scheme
  • Misleading advertising on payouts
  • Only processing payouts weekdays AFTER A 24 HOURS WAITING PERIOD which restarts if you have to do something to verify
  • THEN YOU MUST WAIT 3-5 BUSINESS DAYS FOR THE MONEY
Casino Rocket
Hi chichi8888,

Thank you for taking the time to share your concerns and feedback with us.

The promotions we offer are usually sent in the currency set on your account. If this has not been the case with you, I would be more than happy to look into it so that we may have it corrected. I would need your email address linked to your account to do this for you.

At Casino Rocket, we would like your experience with us to be exciting and fun - more about the entertainment.

We sincerely apologize if our Customer Support team has not given satisfactory service. One of our company's primary principles is preserving our players' satisfaction and enjoyment, and we strive hard to achieve this. As well as I can assure you that we do not have any fake games linked to our casino. Per our terms and conditions, the main currency measured is in Euros, and we apologize that you would need to adhere to the equivalent amount when dealing in your currency. With the constant fluctuations in the exchange rates, this is the best method that works for us.

We appreciate your understanding and if there is anything we can do to improve your experience, please let us know.

Sincerely,
Casino Rocket
• hace 8 meses
Awesome fun good games payouts mad af enjoy 😊 haven’t been member for that long but loving it 😻
  • Quick withdrawals
  • Good games
  • Not many bonuses if u don’t deposit
Casino Rocket
Hi
Thanks for your feedback.

We welcome your thoughts about us. Our top priority is to do everything we can to see reviews like this!

I wish you a four-leaf clover in your gameplay!
Sincerely,
Casino Rocket
• hace 10 meses
I deposited €400 and it wasn’t credited to my casino rocket account. Their investigation was flawed and concluded the money was a failed deposit on their end but I am down €400!! Which was taken and not deposited to my account. I provided proof of the deposits being successful from my bank account. Absolute scam of a casino I will be taking legal action against.
  • Bad customer service
  • Steals your money
  • Flawed investigation procedure
Casino Rocket
Good Day qqmgmvp5m5,

I'm sorry to hear that your experience with us was unpleasant.

I completely understand your disappointment. Waiting for a few days for your deposit to be posted can be inconvenient as we realize that you would love to play and have some entertainment.

In most circumstances, the deposit reflects immediately on your account; however, there may be times when the payment service provider is experiencing technical difficulties.

We sincerely apologize if our Customer Support team has not given satisfactory service. One of our company's primary principles is preserving our players' satisfaction and enjoyment, and we strive hard to achieve this.

If there is anything we can do to improve your experience, please let us know.

Kind Regards,
Casino Rocket
• hace 11 meses
i made a deposit in friday with bonus 50% for weekend.
The money was withdrawn from your Mifinity account but not added to the casino account.
I wrote a few questions by email and on their website. No response since Friday. i.e. 4 days.
No email support
no chat support.
who can play in this casino. without contact.
gurucasino owner you need to lower this ranking
i have Mifinity opinion , about transaction. but it doesn't help because the casino has no place for me
i made a depo friday today is wednesday. 5 days. and asked mifinity . they sent email with succes transaction to casino.
no one is interested in my problem at all.. rocket casino wrote to me that after a failed transaction the money will be returned to my account in 1-2 days. today is 5 days. biiig minnus
Casino Rocket
Good Day Kszysio,

Thank you for providing feedback.

I'm sorry to hear that your experience with us was unpleasant.

I completely understand your disappointment. Waiting for a few days for your deposit to be posted can be inconvenient as we realize that you would love to play and have some entertainment.

In most circumstances, the deposit reflects immediately on your account; however, there may be times when the payment service provider is experiencing technical difficulties.

For us to investigate this matter thoroughly, please provide us with the proof of the deposit to contact@casinorocket.com

We want to emphasize that one of our company's primary principles is maintaining our players' delight and satisfaction, and we strive hard to achieve this.

Kind Regards,
Casino Rocket
• hace 12 meses
DO NOT PLAY HERE DO NOT DEPOSIT YOUR MONEY HERE.

2 WEEKS LATER STILL NO MONEY IN MY ACCOUNT, THEY REPORTED MY REVIEW TO TRUSTPILOT TO TRY TAKE IT DOWN.

DO NOT TRUST THIS CASINO.

SERIOUSLY DISHONEST CASINO BORDERING ON CRIMINAL.

Deposited money here using USDT didn't arrive in my account.

Continuously fobbed off by customer service awaiting review from "the relevant department".

Was told by customer service they don't know when it will arrive after I provided proof of deposit. I provided them with proof numerous times and after 22 hours I am still getting fobbed off.

Customer service very unhelpful and close to useless, clearly just there to make excuses for theft.

God knows if my deposit ever does clear how hard it will be to withdraw.

Hundreds of other casinos to play at without any issues do yourselves a favour and play elsewhere. It's not worth the hassle playing here.

Very disappointed overall.
Casino Rocket
Hello dannyking54,

We sincerely apologize for the inconvenience you've experienced. We understand the frustration caused by the delay in your deposit reflected in your account. Our relevant department is actively investigating this matter, and we appreciate your patience during this process.

If you have encountered a deposit that did not go through, our dedicated team may request further verification for this deposit. Providing comprehensive information in response to their inquiry will greatly assist in expediting the resolution. If the requested information is insufficient, it may cause delays since we need detailed insights into why your deposit did not process successfully.

To help us assist you more effectively, could you please provide us with your full name and the email associated with your gaming account? This information will be crucial in ensuring a swift resolution to your issue. Please send your credentials here: support@casinorocket.com
We will thoroughly review your case.
We appreciate your understanding and cooperation. Rest assured, we are committed to resolving this issue for you as quickly as possible.

Sincerely, Casino Rocket
• hace 1 año
I can’t fault Rocketplay casino!
They have great bonuses & rewards.
I loveeee the games that they have on their website which are popular among other sites in Australia.
Customer support is awesome & don’t have to wait long for a response.
The Cashout time is pretty incredible also.
  • Love this site & definitely recommend it.
  • I don’t have anything negative to say.
Casino Rocket
Hi Shantorii96,

I'm happy to hear that your experience with us has been so pleasant so far in your gaming journey with us!

We welcome your thoughts about us. Our top priority is to do everything we can to see reviews like this!

I wish you a four-leaf clover in your gameplay!

Sincerely,
Casino Rocket
• hace 1 año
Casino Rocket has been a fun place to play at. Verification was fast, they offer weekly 50% reloads, which is a little small for what I usually deposit, but it's good to mix it up once and a while. Games are numerous and fair, (I have about 14k withdrawls vs 6k deposits). Staff are friendly and site is quick.
  • Good Selection of Fair Games
  • Site is quick and well laid out
  • Support are friendly
  • Weekly Reload
  • Payouts are a little on the slow side vs Industry Standard
  • No High Roller Reload Options
Casino Rocket
Hi ScottM,

I'm happy to hear that your experience with us has been so pleasant so far in your gaming journey with us!

We welcome your thoughts about us. Our top priority is to do everything we can to see reviews like this!

I wish you a four-leaf clover in your gameplay!

Sincerely,
Casino Rocket
• hace 1 año
They stall withdrawals - this was never an issue until recently - I have been using this casino for over a year now and have always had a great experience - now they withhold your winnings for 5 days before releasing the funds - they use terms like "it is now with the payment provider" but can’t provide a name "your funds should appear soon" but nothing then they will say "we have approved it is now waiting for approval from your bank - what?
Casino Rocket
Good Day Chaneltiaiti,

Thank you for taking the time to tell us about your experience.

We offer rapid, dependable withdrawals with minimal delay on most payment options, ensuring that you always have access to your winnings as soon as possible.

Because most banks are only open on weekdays, most businesses do not process payments on weekends.

Additionally, if your account has been validated and we have all of the relevant information, we will generally complete your withdrawal within 24 hours. However, the payment provider determines the time it takes for the actual amount to be credited to your payment account. For example, transferring money to a credit card can take up to 5 days. Meanwhile, bank transfers may take 5-7 business days.

Thank you for your utmost understanding.

If there is anything we can do to improve your experience, please let us know.

Kind Regards,
Casino Rocket
• hace 1 año
De nuevo ADDENDUM PARA OTRA VEZ INCREÍBLE RESPUESTA DE USTED, ya que escribí que luego me jugué los 50 €, ¿de qué serviría en retrospectiva? Desafortunadamente, fui tan estúpido por haber apostado mucho dinero contigo, aún no puedes hacerlo ni siquiera algo para ganar, jugué Prakmatic Jocker Juwels allí, pero solo allí por 1€ aprox. 250 € ni una sola vez, ni siquiera una fila de 5, nunca he experimentado una respuesta tan mala, incluso en casinos malos en general, usted Prakmatic y en realidad casi todos los proveedores, estoy sorprendido porque tanto negativo en todos los portales de evaluación, usted todavia existen, increible!!!

Addendum, lo siento pero tu respuesta, mhhhh, desafortunadamente eso no es cierto para mí, porque solo juego 0.10 o 0.25 centavos, pero eso es ahora ...
Desafortunadamente, volví a depositar y gané un poco de € 50, ya que solo pago a través de Visa, quería que me pagaran allí, porque allí supuestamente pueden pagar € 20, 2 días después, envíe un correo electrónico, debo hacer el pago a través de Banktransfair, qué divertido, eso solo es posible con una ganancia de 200 €, increíble, eso es lo que yo llamo fingir hechos falsos, por supuesto que no tuve más remedio que perderlo de nuevo, gracias por eso y aún así, Pragmatic es increíblemente malo en un 90% y sus giros gratis también son increíbles, ni siquiera más de 1 € de ganancia. Bueno, las críticas dicen mucho.

Increíblemente malo, perdí más de 100 € en muy poco tiempo, principalmente juega a Pragmatic, tan malo allí que daña el negocio de Pragmatic, sí, ya había leído las críticas muy malas aquí y pensé en darles una oportunidad, eso fue estúpido de su parte yo, dado que ganas cero allí, la verificación probablemente no sea necesaria, ¿por qué deberías pagar? Jajaja, incluso los giros gratis que se dieron son muy malos, gana con 40 giros gratis de bonificación de aproximadamente 0,46 centavos.
  • pensemos que no
  • Selección de juegos buena pero desafortunadamente sin buenos beneficios.
  • Pagos solo a partir de 200 € mediante transferencia bancaria, aunque solo haya pagado a través de Visa, supuestamente pagaderos a través de Visa desde 20 €, esto no es cierto.
  • Gana como los giros gratis apestan
Casino Rocket
Good Day Shanty13,

We appreciate the feedback and we are so sorry to hear that you have not had the best experience with our casino.

I'm happy to offer you some general advice: Keep your wagers in line with your deposits to increase your chances of winning big jackpots and free spin rounds. For instance, if you deposit €50 and bet €10 per spin, you will only have five opportunities (without payouts), which is not ideal for a prolonged gaming session. As you know, gambling is a game of chance with no assurances. Yes, the more you play, the more opportunities you have to win the jackpot, but this is still not guaranteed.

At Casino Rocket, we would like your experience with us to be exciting and fun - more about the entertainment.

I understand your frustration with the payout process, and I'm sorry to hear about your experience. It's important to clarify that different payment methods may indeed have varying minimum cashout requirements.
To better assist you and investigate what happened, we would need some additional information. Could you please provide us with your account details or username? This way, we can look into your specific situation and see if there was any misunderstanding or miscommunication regarding the payout process.

Sincerely,
Casino Rocket
• hace 1 año
¡El pago es solo problemas con él!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !


























  • los juegos son geniales
  • Al pagar, solo hay problemas para querer tener esto, entonces no es suficiente querer tener eso, entonces tener siempre la misma puntada no se puede contabilizar.
Casino Rocket
Good Day daniel020877,

Thank you for your feedback.

We're sorry to hear that you are having a hard time with collecting your winnings.

Please keep in mind that the verification process may take some time. When a document is unclear or if a document that was initially requested or expected from you is missing, this is a common cause of delay.

If that's the case, you'll be told what you need to supply and how the document or image should appear.

Furthermore, all payment methods utilized should be confirmed as a license holder obligation.

If you could kindly supply me with your email address, I would be more than happy to look into your account.

Sincerely,
Casino Rocket
• hace 1 año
A horrible experience. You need to stop gloryfying this online scammers! All is great when you're depositing your money a loosing it. Problems start when you win and wish to withdraw. They'll do everything they can to prevent this. From obstacles when verifying your documents, to refusing to accept the payment method. On top of it, if you somehow miraculously manage to withdraw, you'll be able to get max. €4000 (a month I guess). They are small potatoe scammers and that's what they aim for: small players who won't have the will to fight them. Don't give them your money, you won't stand a chance against those scums.
  • Nothing really
  • Total scam! Not a to get your winnings
Casino Rocket
Hello DanK,

Thank you for taking the time to share your concerns and feedback with us.

I am sorry for the difficulty and inconvenience you experienced through this process. I can assure you that we do our best to process withdrawals as fast as possible, provided that all details are correct and the verification process is complete.

I also understand how upsetting it can be to be unable to obtain assistance when required. Please keep in mind that we often receive a high volume of chats and emails. However, we do our best to service each player.

We apologize for this, and we thank you for your utmost understanding.

I'd love to look into this for you. To do so, please provide your email address.

We want to emphasize that one of our company's main principles is maintaining our customers' satisfaction and comfort, and we work hard to achieve this.

Sincerely,
Casino Rocket
• hace 1 año
I was using this casino because they said they offered no validation or I.D on withdrawals. After withdrawing 3 times without needing ID but the last time I tried for only $300 it was declined and wanted I.D validation all of sudden ..
They are false advertising.
  • False advertising.
Casino Rocket
Good Day Darknight19999,

Thank you for taking the time to tell us about your experience.

We're sorry to hear that you are having a hard time collecting your winnings.

Verification may be requested for a number of reasons. I would be happy to look into it for you if you would be so kind as to provide me with your email address.

As stated on our terms and conditions that you agreed to - The Casino reserves the right to check your identity prior to processing payouts and to hold any refund or withdrawals for the time needed to check your identity.
You may view this by No.12 in our Terms and Conditions here - https://www.casinorocket.com/en/terms-and-conditions

We want to emphasize that one of our company's primary principles is maintaining our players' delight and satisfaction, and we strive hard to achieve this.

If there is anything we can do to improve your experience, please let us know.

Sincerely,
Casino Rocket
• hace 1 año
Creo que Casino Rocket es genial. El soporte es muy amable y responde rápidamente. Hay muchas ofertas de bonos. También hay muchos proveedores de juegos y opciones de pago.
El sitio web es muy claro y fácil de usar, simplemente genial 👌🤩
Casino Rocket
Hi Simikra20,

Thanks for your feedback.

We welcome your thoughts about us. Our top priority is to do everything we can to see reviews like this!

I wish you a four-leaf clover in your gameplay!
Sincerely,
Casino Rocket
• hace 1 año
¡15 euros pagados inmediatamente hoy también fueron cargados inmediatamente! Desafortunadamente, nada en la cuenta del casino y en la lista de transacciones dice rechazado por qué no me devolvieron el dinero y no hay nada en la cuenta del casino, ¡ya sea el chat en vivo o el soporte no ayuda al sitio de mierda! Escribí al casino por correo electrónico y no hay respuesta, ¡así que es inútil!
Casino Rocket
Hello Seb22,

Thank you for providing feedback.

I'm sorry to hear that your experience with us was unpleasant.

I completely understand your disappointment. Waiting for a while for your deposit to be posted can be inconvenient as we realize that you would love to play and have some entertainment.

In most circumstances, the deposit reflects immediately on your account; however, there may be times when the payment service provider is experiencing technical difficulties.


If you could kindly supply me with your email address, I would be more than happy to look into your account to find out what the issue could have been.

Please let us know if there's anything else we can help you with. You can contact us on contact@rocket.com or you may contact our Live Chat thatis available 24/7.

Sincerely, Casino Rocket
• hace 1 año
Good day

I successfully registered at CasinoRocket on 7 March 2023. I also verified my account via e-mail. I successfully deposited 480 euros and finally won 1000 euros without a bonus. I then requested a payout of my balance in the amount of 1000 euros. I received a confirmation email. I then uploaded my passport, proof of address, bank statements, and the screenshot of the Paysafecard transaction in the requested format. On 8 March 2023 at 01.00 at night, I received a message that I had won a prize. I went to the casino's website to see what prize I had won. That's when I noticed that my account was blocked. I then sent four messages via email to support in the next 24 hours because I wanted to know why my account was blocked and if and when I would receive my 1000 EUro. The casino ignores my messages.

I think the casino's rating is too high for the following reasons:

- The casino advertises a 24/7 - live chat that does not exist.

- The casino does not respond to emails. This is particularly serious because you can only request a self-exclusion or a cool-off period via email to the support. Player protection is therefore not guaranteed at all if the casino ignores for days a request from a player who wants to have his account blocked because of gambling addiction.

- The account remains active as long as deposits are made. Shortly after a win, the account is blocked and communication with the player is cut off.

I demand an explanation from the casino:

- an explanation as to why my account was closed

- an explanation and apology why my messages went unanswered for so long. ¨

- the assurance that I will receive my 1000 EURO as soon as possible and without complications (no excuse that a bank supposedly still has to confirm something).

- the notification of how much my won prize was, which I could not see because my account was blocked.

I also demand an authentic apology and not a copy-paste message like "Please accept our apologies for the inconvenience! We'd like to investigate this case and get back to you with the best solution".
  • Kontoschliessung ohne Angabe von Gründen
  • unbeantwortete E-Mails an den Support
  • niedrige Auszahlungsquote
  • fehlender Spielerschutz, da diesbezügliche Anfragen ignoriert werden, weil der Support nie auf Nachrichten antwortet
  • kein live-chat
Casino Rocket
Hey Mister_Switzerland,

Thank you for taking the time to share your concerns and feedback with us.

I understand how upsetting it can be to be unable to obtain assistance when required. Please keep in mind that we often receive a high volume of chats and emails. However, we do our best to service each player.

We apologize for this, and we thank you for your utmost understanding.

As for the recent issues you have come across with your account, I would like to take the opportunity to ask for your email address so that I can investigate on what happened to your account.

If you have other concerns, please feel free to contact us anytime. We are available 24/7.

Sincerely, Casino Rocket
• hace 1 año
La reputación que tiene este casino, no se la merece. Es un casino mediocre con 0 comunicación
No entiendo cómo le dieron 8 puntos en casino gurú
No responden los mensajes
Los Slots pésimos
La oferte de juegos es normal y los premios pobres
NO LO RECOMIENDO. NO SON CONFIABLES
Ojalá que desaparezca y crezcan otros casinos que si se lo merecen.
Me encantaría que haya un regulador de estos casinos. Es una vergüenza
  • Poca comunicación
Casino Rocket
Hello, benitezlucas
Thank you for the time to make feedback. We apologize for answering in English. We are sorry that you have had a negative experience with our site. Your feedback is extremely important and will be noted accordingly. We want to emphasize that one of our company's primary principles is maintaining our players' delight and satisfaction, and we strive hard to achieve this. With your concern, it would be a big favor for us, if you would provide us with a bit more information about the issue and all its related. Also, please send us your full name and email address for a detailed overlook of your case. Feel free to send it to this address: support@casinorocket.com
Looking forward to hearing from you. Sincerely, Casino Rocket
• hace 2 años
Solo puedo decir que jugar con el bono es genial, pero cuando tienes que darle la vuelta es un desastre, durante el bono obtienes giros gratis y grandes cantidades, pero cuando terminas, no hay ganancias. Solo tengo curiosidad por algo, Guru calificó el casino muy alto, puedo decir muy alto. Los jugadores saben muy bien que está bajo cero. Sé que el casino vive de nosotros, que no podemos del casino, así que le haría una pregunta al casino, ¿qué piensas cuando ves que tu tráfico ha bajado? Muchos jugadores primero miran los comentarios. reseñas en línea y cuando ven que son muy malos, tales jugadores no depositan dinero. Enormes millones de ganancias flotan por el desagüe. El jugador también debe recibir algo para disfrutar jugando y seguir regresando a este casino. La codicia es una enfermedad y es evidente en muchos kaxinos que se cierran a causa de ella. Porque un buen comentario de 1000 sabemos quién lo escribió. Y por favor no escribas como los demás, tienes mala suerte, la suerte no tiene nada aquí, te deseo buenos negocios.
Casino Rocket
Hello rile15,

Thank you for your feedback.

As you know, gambling is a game of luck and there are no guarantees. Yes, the more you play, the more opportunities you have at getting to the Jackpot, however, it is still not guaranteed.

Please keep in mind that our game providers use an industry-standard random number generator to make sure the games available here always produce fair and random results.

We would like your experience with us to be exciting and fun - more about the entertainment. If there is anything we can do to improve your experience, please let us know.

Sincerely, Casino Rocket
• hace 2 años
I suggested Never paid to this website CASINO ROCKET. I paid also received the bonus but could not use any fund all to play any games. And there is no withdrawal, what about is you won the fund? emailed to Warren, helpless cust support. Have to repeat few time. ended up no refund and withdrawal. Sound like cheating!
Casino Rocket
Hello MChe,

Please take our apologies for the inconvenience!

We'd like to investigate this case and get back to you with the best solution.
Would you please be able to provide us with the email address you used for your account?

Please don't hesitate to contact us here - contact@casinorocket.com

Sincerely, Casino Rocket
• hace 2 años
Opened an account, made deposits & got the bonuses. Found out I can’t make withdrawals until wagering the amount given in bonuses & that my money was "locked by bonuses". I canceled all bonuses & forfeited the bonus amounts so I could just withdraw my original amount deposited but it keeps getting rejected saying I have to wager the amount that I forfeited. I’ve contacted chat but they refuse to do anything about it. My only recourse is getting my bank to reverse the deposits so I can get my money back.
  • Shady practices
  • Unhelpful customer service
Casino Rocket
Hello dmking26

Thank you for your feedback!
We're sorry to hear you had a negative experience.

In general, when you make a deposit, you must wager it three times, as specified in our rules, which can be found here under the Anti-Fraud Policy: https://www.casinorocket.com/en/terms-and-conditions

Furthermore, you must wager it 45 times for bonuses added to your account before withdrawing the funds. You can find more information about that here: https://www.casinorocket.com/en/bonus-terms

We are passionate about what we do and want to make sure that we always provide an amazing experience for our players.

If you have other concerns, please feel free to contact us anytime. We are available 24/7.

Sincerely, Casino Rocket
• hace 2 años
Worst casino ever I ask them to close my account as I have gbling problem but they didn't and I lost so much money ,, wen I complaint few times then they close my account and I lost so much money this type of casino should be close in business
  • Worst casino don't ever play here live chat is worst
Casino Rocket
Hello sunnykuk81,

Thank you for taking the time to share your feedback.

We apologize that your query was not handled appropriately.
We want to look into the events around this query.
Please provide us with your full name and email address, exactly as they appear on your account, so that we can look into this.
You may send us an email at support@casinorocket.com.

Sincerely, Casino Rocket Management
• hace 2 años
CASINO ROCKET STALLS PAYOUT FOR MORE THAN 5 DAYS.

Did my 1st deposit and managed to cash out 800 EUR via bank transfer (service provider: INPAY).
Cashout no. #730643

The withdrawal is in the status "PENDING" for more than 120 hours (5 full days!) now.
It's the same as in the review below mine from my fellow German. Casino Rocket falsely tells me that the payment has to be approved by MY (!) bank. Everyone who knows just a little bit about banking can tell you that this is a ridiculous statement used to stall payouts, even tiny ones of 800 EUR. Tells you a lot about this establishment.

I played at dozens of (Hollycorn N.V. / Dama N.V.) Casinos who also use INPAY as their payment provider. Payouts are always credited to my bank account within a couple of hours (!) during bank working days.

Casino Rocket stalls payouts for days and lies to you. AVOID THIS CASINO AT ALL COST. They are not the same standard as the other very good Hollycorn N.V. casinos.
  • Good game selection, good layout
  • Withdrawals take too long
  • Stall withdrawal for more than 5 days
  • Live Chat lies to you and is unhelpful
  • Not as good as other Hollycorn NV casinos
  • Avoid at all cost!
Casino Rocket
Hello Rattekruemel,

Thank you for taking the time to let us know about your situation.

We're sorry to hear you're having trouble withdrawing your money.

Above all, we would be happy to assist you in resolving this problem.

In some circumstances, withdrawals may be on pending for a variety of reasons. One typical cause is that our payments team might want extra documentation from you for verification.

Would you please be able to provide us with your email address so that we can determine the status of your withdrawal and what actions if any, should be taken?

Thank you in advance and looking forward to your reply!

Sincerely, Casino Rocket
• hace 2 años
He tenido 2 retiros abiertos durante varios días que no han sido confirmados. Según múltiples contactos con soporte, mi banco también tiene que confirmar esto, que es una declaración falsa (ya me comuniqué con el banco, no es necesario confirmar nada). Si los pagos no se confirman lo antes posible, me pondré en contacto con la comisión de licencias.
  • selección de juegos
  • Admite declaraciones malas/incorrectas
  • Pocos métodos de pago
  • Largos tiempos de retiro
Casino Rocket
Hello joadn,

Thank you for sharing your feedback with us.
We're sorry to hear you're having trouble withdrawing your money.

We would be happy to assist you in resolving this problem.

In some circumstances, withdrawals may be on pending for a variety of reasons. One typical cause is that our payments team might want extra documentation from you for verification.

Would you be so kind to provide us with your email address so that we can determine the status of your withdrawal and what actions if any, should be taken?

Thank you in advance and looking forward to your reply!

Sincerely, Casino Rocket
• hace 2 años
I had been so happy with this establishment I even referred many of my loyal followers who depend on my advice for whst websites to use I really was high on this company the first time I made a small withdrawal it was paid the next day since then I have never had the chance to withdraw until just the other day I tried to eithdraw to $400 and it was cancelled on their end stating I had to jump through so many different hoops requested all kinds of verification documents these documents were unavailable to be provided due to myself closing One of my bank accounts not using another one of the credit cards not having certain information on others the information I did have I was happy to provide I wrote to them 3 to 4 different times they never responded not once I tried to re-re-withdraw my funds it was cancelled again I finally started playing high thinking that if I win considerable amount then It would be worthwhile to spend all of this additional time and effort to get the required information although some of it was simply not possible they never reply to me I wanted to contact my local member of Parliament however I am going to contact the gaming commission of Curaçao they are to be made aware of practises whereas they allow you to lose any amount you wish however the moment you request a withdrawal the second time they denied that being because the first one was approved without any troubles that made me give them a favourable review to all of my affiliates who I refer their very unsavoury business tactics especially for them not to get back to me overall I got beat for a withdrawal $500 that they did not allow I am going to delete my account and refuse to use them again due to nobody caring about my situation none of the team support members got back to me and they simply didn’t care this way I felt I also have advised all of my affiliates to no longer associate myself with that establishment in a good frame of reference
  • Non payout
Casino Rocket
Hello woodbine777,

Thank you for taking the time to write us.

First and foremost, we'd want to express our gratitude for sending your followers to our casino.

We're sorry to hear that your recent withdrawal was unsuccessful.

Please be aware that the verification procedure might take some time. One typical reason for the delay is when a document is unclear or if a document that was originally requested or expected from you is missing.

Furthermore, as a license holder obligation, all payment methods utilized should be confirmed.

I understand that one of your bank accounts is already closed. In cases like that, our payments team would ask for a letter of confirmation from your bank.

I would also like to take this opportunity to apologize for not getting any feedback or assistance from our support team.

If you could kindly supply me with your email address, I would be more than happy to look into what caused this delay.

Sincerely, Casino Rocket
• hace 2 años
Hoy hice mi primer depósito con "Sofort", cinco horas después no tengo crédito en la cuenta del casino. Si deposito, también quiero jugar. Por eso es mejor no jugar en este casino. Quién sabe si el dinero seguirá siendo acreditado.
Actualización: ahora es el 6 de marzo y mi depósito del 23 de febrero aún no ha sido acreditado. ¿Cuánto tiempo tomarán los pagos aquí? Se contactó con el soporte varias veces, se cargó el comprobante de depósito... No pasa nada.
Anexo II: El dinero ahora ha sido acreditado después de dos semanas. Los juegos funcionan sin problemas, no parece un mal casino. Pero ya no jugaré aquí, los depósitos con Sofort simplemente me toman demasiado tiempo, dos semanas. Por lo tanto, sólo una estrella.
  • hay algo ?
  • Los depósitos no serán acreditados.
Casino Rocket
Hello mws1,

Thank you for taking the time to give us your thoughts.

First and foremost, please accept my apologies for the difficulties you've had depositing funds into your account.

When you make a deposit, it should usually show up right away or within a few hours. It could, however, take longer in some cases. If a proof of deposit is required, for example, or if the payment system is experiencing a technical issue.

We're hoping you'll reconsider trying out our casino again.
In the meantime, could you please provide me with the email address linked to your account? So we would be able to check into what happened further.
Thank you in advance!

Sincerely, Casino Rocket
• hace 2 años
I love casino Rocket! My VIP manager Skye, is an absolute sweetheart, really cares about her customers and it shows! ❤️ Keep up
The phenomenal job!
  • Fast verification
  • Game selection
  • Loyalty program
  • Nothing! At all!
  • Nothing is negative!
  • Really, nothing at all is negative!
• hace 2 años
El 01/01/2022 deposité 20 € a través de "Sofort". El dinero se debitó inmediatamente de mi cuenta, pero después de 4 días todavía no era visible en mi cuenta de jugador.
Incluso la provisión de capturas de pantalla el día del depósito no cambia el hecho de que el chat en vivo simplemente te escribe después de 4 días que todo está bajo control y debes esperar. En mi opinión, este es el último.
¿Por qué los operadores utilizan el "logo instantáneo"?
  • Buena seleccion de juegos
  • Apoyo hostil
  • Los depósitos solo se acreditan después de días
Casino Rocket
Hello Emailschmaeck!
We are very sorry for the unpleasant experience with our casino.
Would you please be able to provide us with the email address that was used for the account? This way we can investigate this case and provide you with the best solution :)
Looking forward to your reply!

Casino Rocket
support@casinorocket.com
• hace 3 años
Worst experience ever trying to withdraw winnings.Over 4 weeks now and even after loads of proof and verifications still haven’t been able to get money out.I/d theft with all the documents sent to verify accounts is a possibility.Don’t bother if a Australian player!!🤬🤬
  • Nothing good to say
  • Withdrawal process is a joke!
Casino Rocket
Hello Bibop,

Please note that we are the support team for the affiliates and we will always do our best to chase up any player queries coming through.

To help us out with this can you please send us privately the email you have registered in the casino and a brief explanation of the issues your are facing. With that we will be able to reach the Casino Teams required to assist us sorting everything out.

Warm Regards,

CasinoRocket Affiliates Support


• hace 3 años
Don’t bother to spend money on this casino especially people fro Australia to withdraw the money that’s when everything is starting they don’t really want to pay and of course like a gambler you will gamble the money ,all casino are dodge but especially the online ones.Peace and Love
Casino Rocket
Hello Julian777,

Please note that we are the support team for the affiliates and we will always do our best to chase up any player queries coming through.

To help us out with this can you please send us privately the email you have registered in the casino and a brief explanation of the issues you have or had. We will then reach the Casino Teams responsible in order to understand we happen and make or best so it won't happen again.

Warm Regards,

CasinoRocket Affiliates Support
Índice de seguridad

Explicación del índice de seguridad de Casino Rocket

Echa un vistazo a la explicación de los factores que tenemos en cuenta a la hora de calcular el índice de seguridad de Casino Rocket. El índice de seguridad es la principal valoración que utilizamos para describir la fiabilidad, la imparcialidad y la calidad de todos los casinos online de nuestra base de datos.

Índice seguridad:Alto8.9/10
Casino mediano, según nuestra investigación y cálculos
Consideramos que las Condiciones de Uso del casino son algo injustas
No aparece en ninguna lista negra de casinos relevante
No ha recibido reclamaciones de jugadores o, si las ha recibido, son por un valor muy bajo en comparación con el tamaño del casino
También hemos tenido en cuenta otros factores que han tenido un impacto neutro en el índice de seguridad del casino
El índice de seguridad de este casino se ha calculado a partir de nuestro análisis y de los datos recopilados por nuestro equipo de reseñas de casinos. Más información sobre nuestra metodología para elaborar reseñas

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Términos y condiciones injustas

  • Este casino prohíbe ciertas estrategias o patrones de apuesta (incluso cuando juegas con un bono), pero no tenemos constancia de que haya aplicado esta regla contra los jugadores.

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