Casoo Casino - El retiro del jugador se ha retrasado.

The amount in question is as processed and complete, several times I will ask where the money is and no one answers me! With fast payments this casino has nothing! Never again !!!

O montante em questão está como processado e completo , por várias vezes que vou perguntar onde anda o dinheiro e ninguém me responde ! De pagamentos rápidos este casino não tem nada ! Para nunca mais !!!

Dear Filipe,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem delayed withdrawal. Could you please specify how many days ago was your withdrawal requested? Have you withdrawn any winnings successfully in the past from this casino?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Dear Filipe,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.