Crashino Casino - La cuenta del jugador ha sido cerrada y las ganancias confiscadas.

From September, I have been playing in this casino. I made deposits, withdrawals, and bets. After I doubled my deposit, I went through verification, and sent all the requested documents. I ordered funds for withdrawal. Instead of money, I received an email about the closure of the account and confiscation of funds, they claim I violated something. Moreover, the casino refuses to specify the exact claims. This is outrageous behavior from cheaters and robbers! I'm asking for help to get my money back.

С сентября я играл в этом казино. Делал депозиты, вывод средств и ставки. После того как удвоил свой депозит, я прошел верификацию, отправил все запрошенные документы. Заказал средства на вывод. Вместо денег получил на почту письмо о закрытии счета и конфискации средств, якобы я что-то нарушил. Причем конкретизировать претензии казино отказывается. Это возмутительное поведение мошенников и грабителей! Прошу помочь вернуть мне деньги.

Dear Basquo,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise if you’ve completed the account verification successfully?
• Which games you’ve been playing (live casino games, slots, or sports betting)?
• Were your winnings accumulated with or without an active bonus, please?

If there’s any relevant communication, please forward it to petronela.k@casino.guru. 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

I sent all the requested documents, there were no complaints about them.

But instead of a message about successful verification, I received account blocking and confiscation of funds.

I only played sports bets and did not use bonuses.

Я отправил все запрошенные документы, никаких претензий к ним не было.

Но вместо сообщения об успешной верификации я получил блокировку счета и конфискацию средств.

Я играл только в ставки на спорт, бонусы не использовал.

Thank you, Basquo, for your response. Unfortunately, since you have clarified that the issue solely pertains to sports betting, we regret to inform you that we are unable to assist you in this matter.

We sincerely apologize for our inability to resolve your case. However, please feel free to reach out to us if you encounter any issues with other casinos in the future. Since we currently do not have a department specifically dedicated to sports betting disputes, and lack sufficient expertise in handling such cases, we are regrettably unable to proceed with your complaint. I genuinely wish I could have been of more assistance.

Thank you for your understanding, and please do not hesitate to reach out if you have any further questions or concerns. Meanwhile, I'm forced to reject your complaint at this time.