Dexterbet Casino - El jugador enfrenta problemas de depósito.

Hello, I made a deposit of €400 on 20.04.2024, however the money was never credited to my gaming account, and was only deducted from my bank account! I want my €400 back that I deposited and never received!!!

Hallo ich habe am 20.04.2024 eine Einzahlung von 400€ getätigt jedoch wurde das Geld nie meinen Spielkonto gutgeschrieben und nur von Meinem Bankkonto abgebucht! Ich möchte meine 400€ zurück die ich eingezahlt habe und nie erhalten habe!!!

Dear Svxngo,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. 

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process that takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted. 

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

• Could you please advise if it was your first deposit in this casino?
• Have you contacted your payment provider/bank already? Ideally, they should be part of the investigation.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela 

Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.

Yes that was my first deposit.

No I haven't, the money has already been debited from my bank account but I haven't received anything from the casino

Ja das war meine erste Einzahlung.

Nein habe ich nicht das Geld wurde bereits von meinem Bank Konto abgebucht nur habe nichts beim Casino erhalten

Dear player,

According to our records, your deposit was successfully registered in your account on Apr. 23 (400.00 / 14:07)

Best Regards,

Dexterbet

That's right Dexterbet, the money arrived and the case is solved, I just forgot to report here

lg

Das stimmt Dexterbet, Geld kam an und der Fall ist gelöst hab nur vergessen mich hier zu melden

LG

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Svxngo, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru