Ditobet Casino - La cuenta del jugador fue bloqueada.

Hello I opened an account with ditobet.

Always deposited and played and lost a lot of money.

Last Saturday I wanted to pay out 400 euros in winnings and suddenly my account was blocked (I also wanted my date of birth to be changed because I realized later that I had accidentally entered it incorrectly)

When I contact customer support I am always told write to risk@ditobet.com they haven't answered for 3 days what can I do?

Hallo habe bei ditobet einen account eröffnet.

Habe immer eingezahlt und gespielt und viel geld verloren.

Letzen samstag wollte ich 400 euro gewinn auszahlen und plötzlich war mein konto gesperrt (ich wollte noch das mein geburtsdatum geändert werden soll da ich es später gemerkt habe das ich es auversehen falsch eingegeben habe)

Wenn ich den kundensupport kontaktiere wird mir immer gesagt schreiben sie an risk@ditobet.com die antworten seid 3 tagen nicht was kann ich tun?

Dear sinan19061989,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Could you advise if you entered all other personal details correctly? Have you completed the KYC verification in the casino? When did you request your withdrawal? How did the casino justify the blocking of your account?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Tomas

Hi, so when I registered I accidentally entered 02.11.1964 instead of 02.02.1964 I wanted to have this changed then I should send some electricity bill etc unfortunately it doesn't work because my account is blocked.

When I asked why it was blocked, I got this answer.

Dear Mavis,

We have tried repeatedly to contact you by phone, even while you are chatting with a site operator on the phone. Without success. How would you explain this?

Hi also bei der anmeldung habe ich ausversehen 02.11.1964 angegeben anstatt 02.02.1964 dies wollte ich äbdern lassen daraufhin sollte ich irgendeine stromrechnung etc senden leider geht es ja nicht da mein konto gesperrt ist.

Auf meine anfrage weshalb es gesperrt ist habe ich diese antwort bekommen.

Dear Mavis,

We have tried repeatedly to contact you by phone, even while you are chatting with a site operator on the phone. Without success. How would you explain this?

Thanks for the reply.

The casino might choose to block your account during the verification process. Since they tried to reach out to you, please try to contact them and let us know how it went. If you can't come to any favorable conclusion or there are any obstacles, please let us know so we might assist you further.

Unfortunately I've been trying in vain to get a correct answer by email since Saturday.

I only got one call on Saturday, that's it, I called this number 20 times, unfortunately no one answers.

Hi leider versuch ich seit Samstag vergeblich per mail eine richtige antwort zu bekommen.

Ich habe Samstag nur einen Anruf bekommen das wars habe 20 mal auf dieser Nummer angerufen leider geht keiner dran.

Dear sinan19061989,

Have you still not received any reply? Please let us know about any news.

Hi, unfortunately I haven't received an answer yet, I don't know how to proceed

Hi leider noch keine antwort bekommen ich weiss nicht wie ich weiter vorgehen sollen

Thank you very much, sinan19061989, for providing the necessary information. I will now transfer your complaint to my colleague Michal (michal.k@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello sinan19061989

I'm Michal and I have taken over your complaint. I have reviewed this case and I will contact the casino to shed more light on this matter.

We would like to invite Ditobet Casino to join the conversation.

Dear Ditobet Casino

Can you please provide more information on why the player account is blocked? What can the player do to finish the verification?

All right thank you

Alles klar danke euch

Dear Mavis1906 and Casino Guru,

The customer was adequately informed about the account closure reason - multi-account.

Regarding our T&C:

2.5. You are only allowed to register one Account with Ditobet. Accounts are subject to immediate closure if it is found that you have multiple Accounts registered with us. This includes the use of representatives, relatives, associates, affiliates, related parties, connected persons, and/ or third parties operating on your behalf. You can have only one account per person, family, household address, email address, payment account number, IP address, mobile device and/or shared computer, i.e. Public library or workplace. If we have good reason to believe that you have opened several accounts with the intent to defraud the Company, we reserve the right to immediately close all of them.

Kind regards

First of all you didn't even make me aware these are big scammers.

What happens to winning 400 euros and depositing 150 euros?

Erstens Sie haben mich gar nicht aufmerksam gemacht das sind große Betrüger.

Was passiert mit dem gewinn von 400 euro und der einzahlung von 150 euro?

Thank you for the response, Ditobet Casino.

Please forward any supporting evidence to my email michal.k@casino.guru

Dear Mavis1906,

As Ditobet Casino rightfully stated, the opening of multiple accounts is not allowed in the vast majority of casinos.

The casinos reserve the right to immediately close all of them with no obligations to the players. When the casino provides evidence of "multi-accounting" I'm afraid there is not much other we can do than agree with the casino's decision.

Ok I understand.

This is scary what we a solution can we find?

Ok verstehe.

Das ist unheimlich was wir eine lösung können wir finden?

Dear Mavis1906,

I'm still awaiting the relevant evidence from Ditobet Casino, but once I receive it, as I mentioned above there is no financial obligation to the player anymore, as this is a breach of the casino's terms and conditions.

To avoid situations like this in the future, if you are not sure that you have already opened an account in a certain casino, I recommend contacting casino support to check this. The opening of multiple accounts is not allowed in the vast majority of casinos.

hi michal

I had an account before but closed it.

After that I opened another one with the same address and also made deposits with the same bank details. Why wasn't the account blocked?

Hi michal

Ich habe ein konto vorher gehabt was ich aber geschloßen habe.

Danach hab ich noch eins eröffnet mit gleicher anschrift und habe auch einzahlungen mit dem gleichen bankdaten gemacht wieso wurde da schon nicht das konto gesperrt wenn man geld verliert geht alles aber sobald man auszahlen lassen will wird man gesperrt das ist abzockerei von ditobet.

Dear Mavis1906,

I can agree with you that the casino should have a system that detects and alerts you about an already-existing account with the same details. Most casinos can detect this at the beginning of the registration; however, this is not yet an industry standard. All player details and documents are thoroughly checked before every withdrawal, so only then can the casino flag multiple accounts or any other inconsistencies. Sadly, it is the player's responsibility to make sure they have only one account open in most casinos. You agreed to the casino's terms and conditions when you registered your account, so I am afraid there is not much we can do.

But it runs through another family member's account, that plays a role.

Es läuft aber über ein anderes familenmitglied das konto spielt das eine rolle.

Dear Mavis1906,

Can you please clarify that in detail?

So I once had a player account that ran under my name Sinan Bostan.

I had that blocked.

The current one where I have problems runs via Mavis1906 because I just wanted the date of birth to be changed because I accidentally entered 02.11.1964 instead of 02.02.1964 at login.

I accidentally sent the request with the email from the previous player account.

But then again with the email from the current player account.

I also sent ID documents and invoices for verification beforehand.

Also ich habe mal ein spieler konto gehabt das lief über meinen namen Sinan Bostan.

Das habe ich sperren lassen.

Das jetzige wo ich probleme habe läuft über Mavis1906 da wollte ich halt nur das das Geburtsdatum geändert werden soll weil ich bei login ausversehen 02.11.1964 anstatt 02.02.1964 angegeben habe.

Ich habe ausversehen die anfrage mit der email vom vorherigen spielerkonto gesendet.

Aber danach nochmal mit der email vom jetzigen spielerkonto.

Ich habe auch ausweisdokumente und rechnungen für die verifizierung vorher gesendet.

Dear Mavis1906,

I apologize for a bit late reply. Can you please clarify why was your first account closed? When was the first account opened? When was the second account opened? Were both accounts active at the same time? If not what was the time difference between both accounts? Did you claim bonuses for those accounts? Have you bet on sports betting or casino games?

Dear sinan19061989,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I closed the first account because I wasn't that happy with the site.

The gap between the 2nd account was after 2 months but ran under a different name.

I think there's real fraud, what they deduct from ditobet, they're scammers to the power of 10, if you use gekd, it's as soon as it comes to paying out that rules come out.

I don't know if I claimed bonuses, I only played sports betting. They're still waiting for evidence, they have no evidence, the gang of scammers.

Ich habe das erste konto geschlossen da ich mit der seite nicht so zufrieden war.

Der abstand des 2 kontos war nach 2 monaten lief aber über einen anderen namen.

Ich finde da richtigen Betrug was die von ditobet abziehen das sind Betrüger hoch 10 wenn man gekd einsetzt verliert geht es sobald es um auszahlung geht kommen so regeln raus.

Boni weiss ich nicht ob ich es beansprucht habe habe nur sportwetten gespielt. Sie warten immernoch auf beweise die haben gar keine beweise die betrüger bande.

Dear sinan19061989,

So you are saying that you have closed one account because you were not really happy with the casino and opened a second account under a different name in the same casino that you were not happy with before?

I'm sorry, but with this in mind, I am forced to agree with the casino's decision to block your account, as this is a breach of the casino's terms and conditions, as mentioned by the casino above.

2.5. You are only allowed to register one Account with Ditobet. Accounts are subject to immediate closure if it is found that you have multiple Accounts registered with us. This includes the use of representatives, relatives, associates, affiliates, related parties, connected persons, and/ or third parties operating on your behalf. You can have only one account per person, family, household address, email address, payment account number, IP address, mobile device and/or shared computer, i.e. Public library or workplace. If we have good reason to believe that you have opened several accounts with the intent to defraud the Company, we reserve the right to immediately close all of them.

Unfortunately, after gathering all the necessary information we are forced to reject this complaint. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.

Best regards

Michal