Europa Casino - La hija menor de edad del jugador ha abierto una cuenta.

My underage daughter created an account at this casino using my details and wagered a lot of money

they do not require any documentation or easy identification for registration or deposit

this is absurd

I complained to them, and they said they can't do anything.

As a betting site intended for people over 18 years old, they do not require proof of documents

Minha filha menor de idade criou uma conta nesse casino usando meus dados e apostou bastante dinheiro

eles não exigem nenhuma documentação ou identificação fácil para cadastro ou para depósito

isso é um absurdo

reclamei com eles, e eles disseram que não podem fazer nada.

Como um site de apostas destinado a maiores de 18 anos não exigem uma comprovação de documentos

Dear Lucasleis,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.  

Could you please advise under whose name was the account created and who discovered the issue? Do you also have an account in this casino? If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

I don't have an account, my daughter created the account in my name because she is a minor (14 years old) and it was canceled after making the complaint

that's why I don't have the conversations

the account was created in the name of Lucas F********** L***

email: luc********s30@gmail.com

Eu não tenho conta, a minha filha criou a conta em meu nome pois ela é menor de idade (14 anos) e a mesma foi cancelada após ter feito a reclamação

por isso não tenho as conversas

a conta foi criada em nome de Lucas F******* L***

email: luc*******s30@gmail.com

I'm truly sorry but I'm sure you understand that the casino didn't stand a chance to recognize that someone underaged created the account. I'm afraid you are responsible for your daughter's actions and we are not in a position to help you.

Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint as unjustified. I wish I could be of more help. Thank you in advance for your reply and understanding.

You are responsible for knowing who bets at your Casino.

Vocês são responsáveis por saber quem aposta no Casino de vocês.

I’m sure you understand that I don’t work for Europa Casino, but as one of the Casino.Guru independent employees and professionals I’m trying to explain to you that the casino couldn't know that it is not you you created an account using your name and your payment method.

Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint. Thank you in advance for your reply and understanding.

Dear Lucasleis,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I wish I could be of more help. I’m sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. For the abovementioned reasons, I will now reject this complaint. Thank you for your understanding.