the casino have no reason, my withdraw still pending from more than 72h and now refused again and the livechat support and telegram support say me everytime contact mail, but the mail support do not answer me
It's a pity you did not play at some other casino with a better reputation,
however, I find the most recent complaint where a fellow player from Italy faced the same problem as you do now and he got his winnings.
You can check it here:
https://casino.guru/1win-casino-player-s-withdrawals-have-been-rejected
Maybe you just have to wait a bit.
the casino have no reason, my withdraw still pending from more than 72h and now refused again and the livechat support and telegram support say me everytime contact mail, but the mail support do not answer me
Hello,
how are you doing?
I can see that you have not submitted the complaint yet. Has your withdrawal been successfully dealt with? 🙂
for now i waiting, i received one withdrawal, and now i waiting the 4 other but declined everytime and i retry, i will post update when everything is done
Ok,
one is better than nothing - hope you will get all your withdrawals soon.
Thank you for the update.
for the moment still the same I still have money on it, they refuse my withdrawals and the support tells me to start again until it works
Hello there.
If you have not received the money till now I suggest you submit the complaint. It's been quite some time. You can do so here:
https://casino.guru/complaints/create
This casino has a pretty bad reputation so we shall see if we can help you, meaning if the casino care to cooperate with us.
Estoy esperando dos retiros, uno ya tiene 30 horas de espera y nada que caiga en mi cuenta.
El soporte de 1win simplemente no resuelve nada, solo espera 48 horas. Dps te envía un jodido e-mail, envía la información pero nunca obtiene un resultado. Hace 5 días que estoy esperando un depósito de R$ 50,00 que no ha llegado a mi cuenta.
Nunca tuve problemas para retirarlo, siempre cayó rápido ahora este bangunca. No recomiendo esta plataforma a nadie. 
¿Conseguiste solucionarlo? Llevo más de 50 horas esperando. Y el soporte no responde. El peor casino en el que he estado.
Estoy esperando dos retiros, uno ya tiene 30 horas de espera y nada que caiga en mi cuenta.
El soporte de 1win simplemente no resuelve nada, solo espera 48 horas. Dps te envía un jodido e-mail, envía la información pero nunca obtiene un resultado. Hace 5 días que estoy esperando un depósito de R$ 50,00 que no ha llegado a mi cuenta.
Nunca tuve problemas para retirarlo, siempre cayó rápido ahora este bangunca. No recomiendo esta plataforma a nadie.
Hello,
I'm sorry but this casino is very close to being called a scam and I'm honestly surprised you were able to withdraw anything:
If I may guess they just get tired of paying you. Anyway, feel free to submit a complaint, let's if the casino's staff will communicate with us.
Hello,
frankly, your situation goes in hand with the casino's reputation.
Have you ever completed a withdrawal from this site as well?
Logré hacer 2 retiros, todos el primer día que me uní. Bajaron en menos de 10 minutos. Luego solicité un retiro mayor de 1,460.00, ahora han pasado 65 horas y nada. Y lo que es peor, entré al chat y los asistentes no me contestaron. La sensación es que los primeros retiros los envían rápido para seducir y ganar confianza para que el cliente ponga más dinero. Una vez que el cliente pone más dinero, el sitio no paga más. Quiero incitar al Ministerio Público Federal a que, al menos, bloquee este sitio en Brasil, para que no se perjudique a más personas.
It seems like exactly the case where lower sums serve as a lure in a form of easy withdrawal 🙁.
Anyway, normally - I would suggest contacting the licensing authority, but I'm sure it won't help in this case.
This is a pure scam I dare to say.
Hola he hecho muchos pero muchos retiros despues de varios intentos me han aceptado 3/4 (en la foto que les muestro) queria saber si me puedo sentir comodo una vez que se acepta y se pone verde 
Hello.
Frankly, I'd not dare to say. I hope you will receive your winnings.
check the casino for yourself:
https://casino.guru/1win-casino-review#tab=js-tab-reputation
Most players reported that the casino ignores them and payments are delayed.
Feel free to browse this thread to get the idea. 🙁
Hice una inversión de BRL 107,00 en el Sitio a través de Pix, después de jugar varias veces obtuve un monto e hice la solicitud de mi primer retiro, y para mi decepción después de días (prometen 48h) el retiro no fue procesado, me comuniqué soporte via email, informando de la situacion, despues de varios dias me respondieron que mi cuenta estaba bloqueada por mal uso.
Mentira, son fraudulentos, no rompí ninguna regla, ustedes inventaron esto para no pagarme.
Jugué al juego de casino en vivo Speedy 7.
Esta casa de apuestas es un fraude, no deposites tu dinero allí, ya que solo tiene una pasarela.
Hello,
it would be honest to present you with some evidence showing that you've truly misused the account.
Did I get it correctly that you were given nothing?
I'm sorry you've picked up such a bad site to play at:
https://casino.guru/1win-casino-review
Feel free to read this whole thread, to see what's happening. 🙁
You can also submit a complaint, just do not put too much hope into it.
Hello, i also have won a huge amount of money, i could withdraw small amounts, but when i tried to withdraw more, they asked me to send documents, it has only been 3 days now, and after rading these reviews i kinda gave up hoping that they will send me the money. But there is one thing i hope you can help me with: Can you double check their license? Because i checked on Curacao egaming websites, and it was not found. I thinking that they dont operate a legal license, and they are lying about having a license from Curacao.
here you can search on their website: https://www.curacao-egaming.com/public-and-players/authenticity
Or is there any other way to find out what license they have? i mean with evidence.
One more thing, do you think opening a legal case against them is an option? I men if there is a chance i would take it because i won too much money, and its worth trying.
Of course they pay you when you are talking about 200 ish, but if its a huge amount, you will never see it on your account.
Cursos educativos, profesionales y gratuitos para empleados de casinos online que tienen el objetivo de hacer un repaso de las buenas prácticas de la industria para mejorar la experiencia del jugador y ofrecer un enfoque justo de los juegos de azar.
Hemos puesto en marcha esta iniciativa con el objetivo de crear un sistema global de autoexclusión que permitirá que los jugadores vulnerables bloqueen su propio acceso a los sitios de juego online.
Una plataforma creada para mostrar el trabajo que llevamos a cabo para hacer realidad una industria del juego online más transparente y segura.
Un proyecto ambicioso cuyo objetivo es celebrar el trabajo de las empresas más responsables del mundo del iGaming y ofrecerles el reconocimiento que merecen.
