The problem for now is that i cannot pass the verification process because thep keep coming up with different excuses. I send them a photo of the transaction of my deposit however they also ask me to send it in such a way that my name can be seen on the same document as well and my online banking app does not offer such a function so i am lost what i am supposed to do. I just want them to pay me the money i earned. But i think they are scam.
You are usually able to ask the bank for this kind of document, and they should send it to you in the PDF format, which most of the online casinos require.
The monthly statement is nothing uncommon to get, I believe.
Have you tried to ask at your bank, perhaps?
I have now managed to get that document and the verification is done now. I am waiting for my withdrawel to be accepted for 10 hours. However there is no news from their side. This withdrawal request seems to be going to take a lot of time.
That's good that you were able to get the account verified.
Please try to be patient and let us know whether you receive your money without any issues.
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