The problem for now is that i cannot pass the verification process because thep keep coming up with different excuses. I send them a photo of the transaction of my deposit however they also ask me to send it in such a way that my name can be seen on the same document as well and my online banking app does not offer such a function so i am lost what i am supposed to do. I just want them to pay me the money i earned. But i think they are scam.
You are usually able to ask the bank for this kind of document, and they should send it to you in the PDF format, which most of the online casinos require.
The monthly statement is nothing uncommon to get, I believe.
Have you tried to ask at your bank, perhaps?
I have now managed to get that document and the verification is done now. I am waiting for my withdrawel to be accepted for 10 hours. However there is no news from their side. This withdrawal request seems to be going to take a lot of time.
That's good that you were able to get the account verified.
Please try to be patient and let us know whether you receive your money without any issues.
I have managed to get my money from the casino and after that i have made a second withdrawal request however even though they said that they did the transaction and even though it has been a couple of days my money is still not here. The first time they mailed me saying they made the transaction, it only lasted a couple of hours for me to get my money
Okay, and this time you also withdrew the same way, and how long exactly has it been going on? Sometimes patience is welcome and there is no need to be skeptical right away.
If it takes too long we will be here to try and assist.
So do you think you will keep a cool head and wait a while?
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Sin requisitos de apuesta y retiro inmediato sin kyc, sin límite.
Quienes tienen una cuenta chequéenlo y pueden encontrarse con alguna grata sorpresa.🤑
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Hello and welcome back! How've you been doing all the time? 🙂
Thanks for the cashback notice.
Te pido ayuda para entender si me puedes ayudar.
Durante meses no hubo problema, luego un retiro de 1779 fue revertido por mi banco porque en la tarjeta donde lo estaba depositando vía IBAN (Postepay) había alcanzado el límite para transferencias desde el extranjero.
El soporte de 22bet me informó que el retiro había regresado a sus arcas y que en breve se acreditaría nuevamente en mi cuenta.
Mientras tanto bloquean mis retiros y comienzan un proceso de verificación vía y envío todos los documentos hasta que me digan que el proceso se completo exitosamente y que mi cuenta esta verificada
Al día siguiente me bloquean la cuenta porque alegan que he tenido problemas con el juego en el pasado y que para reactivarla se necesita una carta de un médico y de un especialista en patologías de ludopatía que indique que no tengo adicción al juego. Así que bastante absurdo. (Hace 4 años les pedí que cerraran una cuenta antigua tras una gran pérdida..).
me dicen que mi dinero esta en la cuenta y que puedo retirarlo escribiendo a .
Lástima que durante dos días no contesta, les escribí varias veces pero nada... ¿crees que me estafaron y se quedarán con el dinero?
Hello.
I imagine you feel torn apart, and I find it quite hard to understand such demand from the casino. Even if you have been addicted, I think the casino is not in a position to send you to the doctor for confirmation. In a very opposite situation, an addicted player also does not need to possess an official health assessment to close the account for addiction.
I presume you already informed them by email that you wish your balance to be withdrawn, and now you're waiting for the response. I would also assume the casino hestitates to reopen your account, thus the medical request, even though withdrawing the money does not require your account to be reopen. Has anything so far suggested otherwise?
I know it is stressful, but give them a few more days to respond to your request. Keep us posted, please.
A mi me paso lo mismo, a los pocos meses envie un email, me reabrieron la cuenta para retirar el monto que tenia y me la volvieron a cerrar cuando se procesó el pago. En ese aspecto fueron justos conmigo, en lo demás sigo intentando solucionarlo.
Hey, did this happen to you? Apparently you don't have to fill in your age when registering at the casino then, do you? Unfortunately, I would say that casinos often do the verification only at the first withdrawal and sometimes not even then. Anyway, can you tell me more about this because I saw that you have a complaint, but not exactly about this problem.
I have a deposit problem
Player account number 1002941573 USER ID
(Please note that the account must be linked to the email you are contacting us through)
1- Date of operation (7/2/2025)
2- The time when the operation was completed at 4:48 am
3. The value of the operation is 5000
4- Sender number 01554164671
5- The phone number to which you sent the money (01114473092)
6- A clear copy of the deposit showing the phone number or account of the recipient in addition to the value of the deposit
Hello, is that what the casino asks you to do so they can look at the deposit that apparently was wrong and didn't arrive in your player account? Or did I misunderstand and there is some other problem? Feel free to let me know because you probably just copied some part of the conversation.
¿Alguien está ocupándose de mi caso en el que el casino violó las regulaciones?
Of course it is, but Veronika doesn't have the only complaint about you, so you'll have to endure. In the top right of the complaint you have a timer which the party has to answer, so patience will be welcome.
Yes sir these are the details of the deposit process that did not reach the account please help
And did you contact your payment processor if everything was good with your deposit?
Also what did the casino say about this issue? Do you have some conversation with them?
Este casino es la estafa más grande pedí cerrar la cuenta en 2021 solo me dieron 3 opciones 1 mes 6 meses y 1 año mientras pedí cerrarla permanentemente mientras la cuenta estaba cerrada el casino me envió correos electrónicos promocionales y publicitarios la cuenta fue reabierta sin que yo tuviera ninguna información o diera mi consentimiento la cuenta nunca fue identificada tengo todas las conversaciones con el casino desde 2021 y toda la información sobre las regulaciones que ha violado y he solicitado un reembolso completo del dinero depositado en la cuenta el casino nunca responde correos electrónicos y me cuelga para que no pueda comunicarme con ellos
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