hace 11 meses
Ggbet está reteniendo mi pago desde el día
21-05-2023
siempre se pagaba de inmediato.
el sitio es muy extraño muchas actualizaciones y retrasos en el pago quiero una solución
Traducción automática:
Tema general sobre GGBet Casino (página 9)
hace 11 meses
Hello.
Well, according to your previous experience, I'd say you should give it some time. It worked well in the past, as you said.
Sadly, we won't solve it now and here. Only the casino can provide a solution, I'm afraid. Are you still in touch with the support, please?
Let us know how it goes!
hace 11 meses
¡Sí! Todavía tengo contacto con soporte. según él, el valor es con el proveedor
Traducción automática:
hace 10 meses
That's good!
Do I assume correctly, the game provider you mentioned is responsible for paying the winnings? 🤔
Have you participated in some tournaments, perhaps?
Or, maybe the casino now investigates the game or your gameplay with this game provider?
Just want to ensure I fully understand.
Thank you!
hace 10 meses
Aquí está el mensaje del soporte de ggbet por correo electrónico
¡Hola!
Estimado cliente, con respecto a su retiro. Según la información que recibimos del Departamento de Finanzas, el proveedor está procesando el pago. Dichas transacciones normalmente se procesan rápidamente, pero lamentablemente el procesamiento puede demorar más dependiendo de varias razones fuera de nuestro control. Por nuestra parte, la transacción de retiro se procesó con éxito dentro del plazo estándar, después de lo cual los fondos de la transacción se enviaron para su posterior procesamiento. Actualmente no podemos afectar el tiempo de procesamiento de este pago. Espere hasta que se complete el pago. Nos disculpamos por cualquier inconveniente.
Atentamente, Tommy
El equipo de GG.BET
Si tiene alguna pregunta, envíenos un mensaje a través del chat en línea o envíenos un correo electrónico a support@gg.bet . Alternativamente, puede llamar al +44 (203) 769-19-62 .
Traducción automática:
hace 10 meses
Hello, and thanks for the email!
I believe I fully understand now. So, this provider is a 3rd party company handling all financial transactions for the casino. Once the withdrawal is approved on the casino's side, the payment provider handles the rest = sends the money.
It may cause some delay, on the other hand, it is still in the casino's best interest to ensure you get the money as soon as possible, or at least it should be the primary concern. 🤔
hace 10 meses
Informó que se realizó el pago.
El asistente le pidió al proveedor que cancelara el pago y el válido devolvió la cuenta de ggbet. Hice una nueva solicitud de retiro y todo se resolvió
Traducción automática:
1
hace 10 meses
Quienes ganaron el dinero ?
hace 10 meses
elenahuayre0 recibí el monto del casino
Traducción automática:
hace 10 meses
Another good news today! That's good to know. Thank you for sharing. 🙂
hace 9 meses
greetings, I have to contact you with ggbet experience. I waited 20 days for the payment, I successfully verified the order in 1.2 days and since I set 600 euros for the payment, I have a problem with them, it's waiting.
for the first time, I set up two payments of 400 and 200 and waited until a certain deadline and they started to chat and email to advise how they put the payment, but it is not up to them, but to the company that makes the payment. I also waited a few days, maybe he would go to bed after that, and then they said again that the best solution is to cancel the payment and schedule a new one again, as I did.
and of course again the specified time passed and the payment deadline passed where I made 3 payments of 200 euros each so that the transactions would be processed quickly and again the payment deadline passed and again I'm waiting and getting annoyed, and again they with the same story as they should be patient, as it is not up to them and as it is all up to the company that performs the transaction, and again they advise me to cancel these payments and schedule new ones which is pointless, that is what I told them in the email that they can do this indefinitely and write to me if they don't try to solve my problem.
I honestly don't know what to do anymore and who to turn to for my money. Can you help me and direct me to the right address. Thanks & Regards
hace 9 meses
Hey there. Well, sorry to hear this. It actually seems like when a payment provider (the company that handles all transactions) might face some issues, but more importantly, the way I see it the casino struggles to advise.
How many times in total have you canceled the withdrawal attempts? When did you submit the first? I'm asking to figure out the timeline.
Let me know if you can. I wan to help you out.
hace 9 meses
Thank you for trying to meet me and help me. For the first time, I set it up for payment on June 8th, and then, after correspondence with ggbet and consultations, it set it up for payment again on June 21st. and now, after everything, they offer me the same request again, where I tell them that I don't want it, because it would go on endlessly that I would set up and cancel the payment and I would never see my money. Honestly, I am starting to lose all hope and believe less and less that I will get my money.
Today I wrote to them again and they always tell me the same story that I should be patient and wait for the money. hmm
hace 9 meses
It's too early to lose hope!
The best you can do at the moment is to submit a complaint against the casino, here on our website.
Don't worry - it is free.
Read this guide to get more familiar with all the necessary steps:
https://casino.guru/complaint-resolution-instructions
Once you're ready, proceed to submit one right here:
https://casino.guru/complaints/create
In case you need some advice or struggle, reply to me - ok?
hace 9 meses
Just to let you know that I was so pissed off today, waiting for a payment to my account from gg.bet, I go to my profile on gg.bet and see money returned to my account, I sent them so many emails, so many correspondences with operators on chat, so many nervousness, lost time, for them to cool me down and answer in this way, I will show the photo. I decided to fill it in for a complaint, so what happens - it happens, but I think I was cheated for 600 euros like no one else before.
hace 9 meses
Well, you sound quite upset, but have you tried to submit the complaint again? I would certainly do that. I also appreciate the casino explained the technical issue so openly. Frankly, chat operators are not able to explain technical issues. I know it sucks, but I guess the casino must solve the problem first.
I suspect the issue concerns its 3rd party payment provider, in such a situation, the casino is in the same situation as you are now. Anyway, have you ever heard about the fact, that most casinos hire those 3rd party providers to cover all transactions? Casinos usually don't get involved at all...
hace 9 meses
Hi, I deposited $100USD into my GGBET on 7th July 2023, it has been deducted from my bank account but in GGBET website it appears rejected. Already emailed them and they just keep saying please wait. Anyone experienced this kind of problem before? Is this very common? This is the reference: 8082fb89-4cac-4ebc-be25-9dde60f27331
Thanks!
Editado por el autor hace 9 meses
hace 9 meses
Hello.
I believe the best thing to do is to ask the support. I would also ask your payment provider just to verify everything was processed without an issue on its side.
Can you try that?
Also, feel free to browse the complaint section here - if any player has ever submitted a complaint about a similar or the same issue, you should find it there.
hace 8 meses
Saludos, GGBET esta reteniendo mi pago desde el 29-07-2023 y no me dan ninguna solucion hasta el dia de hoy con los retrasos del pago, el soporte no da las respuestas ni la ayuda correspondiente, realmente decepcionado con esta pagina.
hace 8 meses
It seems there are others also waiting for delayed payment. I wonder what this is about. 🤔
Make sure to stay in touch here.
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