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Tema general sobre Jackbit Casino (página 4)

31.380 visualizaciones 142 respuestas |
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mischal041
hace 1 año
skesus

Así que es fantástico que se hayan levantado las restricciones y que todo vuelva a estar bien.

En cuanto al retiro, sí, el límite lo viste bien y cuando te encaje con la cantidad que mencionas veremos si te parece bien y recibes el dinero.

Por supuesto, también esperaré a ver si consigues el resto cuando puedas retirar una cantidad mayor nuevamente cuando se restablezca el límite.

Si pasa algo, aquí estaré. 🙂

Traducción automática:
hace 1 año
dkesus

Tengo una queja en curso con este casino, - He depositado 7000 euros un día y el mismo día quería pagar 20.000 euros que gané - Me niegan el pago porque intercambié sus puntos vip de jugador, que anuncian como libres de requisitos de apuesta - sin embargo, hay una regla que ahora significa que puedo pagar un máximo de 10 veces lo que he intercambiado puntos, - el casino ahora ha tomado 19.500 euros de la cuenta. - realmente una trampa hecha solo para confiscar ganancias.

Traducción automática:
Lassedkok
hace 1 año
uses

Hmm, that strikes me as a pretty sad reason to void winning. Do they have something like that mentioned in the Terms and Conditions, that when points are exchanged, such conditions apply to your withdrawal? I don't think it should affect it in any way. 

However, it is a good step that you have opened a complaint and our team will try to help you.

But I have one question, did you exchange these points after you won or did you use them to win the 20k? 

hace 1 año
dkesus

He solicitado al casino una lista de transacciones para poder documentar que los puntos han sido canjeados durante la sesión de juego, pero por "razones de seguridad" no me la pueden proporcionar.

Sólo puedo recomendar que te alejes de este casino si así es como funcionan.

Editado
Traducción automática:
Lassedkok
hace 1 año
uses

According to what I see in the complaint, you have already received the money, do I understand correctly? Did you make a deal with the casino or did they tell you it was just a mistake? 

Either way, I'm glad it went well and you got your money. I hope you enjoy it, because it's quite a nice win. 

Congratulations. 🎉😊☘️

hace 1 año
dkesus

Hola Jaro, gracias por tu seguimiento.


Primero recibí un correo electrónico diciendo que el dinero había sido confiscado.


- Luego hice una denuncia al casino a través de sus canales - aquí sostuvieron que el dinero había sido confiscado, -


Después de publicar aquí, recibí una disculpa y el dinero fue devuelto a la cuenta, donde pude pagarlo sin ningún problema.


Así que no hay negociación, pero me pregunto si han sentido cierta presión por tu participación. 😉


Traducción automática:
Lassedkok
hace 1 año
uses

This may or may not be the case, but only the casino would know for sure. Of course, there could have been a mistake which they corrected and apologized for, so it could have been a misunderstanding which we may not have had any influence on. 

The important thing is the result and that you have your money. 🙂

hace 11 meses
uses

name: icelion05

The casino is "investigating" my account after I tried to withdraw. I did not do anything wrong, I am not in a restricted area and only played slots, mini games and live roulette, and my account passed KYC. When you deposit everything is perfect, now when you try to withdraw the problems begin. Both the live support and the email support say exactly the same, they "tell me to wait" when I have been waiting for more than three days already for a response. They, of course, do not provide any information about why my account is being investigated or when will the investigation finish. Apparently this is a common issue in this casino.

icelioN
hace 11 meses
uses

Dear icelioN,

As we just checked, the investigation on your account has already been concluded and you should be able to proceed with your withdrawal requests without any further delays.


Please check your account, and if you face any more issues, feel free to get back to us, either here or through our customer support team.


Best Regards,

Jackbit Casino

hace 9 meses
uses

Name: Stevenp1223


Today i placed 2 different withdrawal requests for .004 BTC each. The first went through no problem. For the second one, I copy and pasted my wallets address directly from cash app and it was sent to a different wallet entirely. I have had zero luck with the support team. I would really appreciate the assistance, especially because i have directed countless of my followers to your site and dont want to have to spread the word to them all now that you guys are not to be trusted. Please get back to me.

Editado
t56qsrmc6r
hace 9 meses
uses

Hi, in this case it would be great if you used the "reply" button on one of the casino's replies since they are active. It notifies them and it may reduce the time it takes for them to reply. 

If this doesn't happen and you still have a problem, be sure to let us know and we will try to help. 

t56qsrmc6r
hace 9 meses
uses

Dear @t56qsrmc6r,

As we check the details, you've used two different wallet addresses for withdrawal requests.

Here are the hashes for the last two successful withdrawals. You should be able to locate the transactions with them:

233d90301b73291f5135771c8704854a66c67189d34f2ee3b3fc4005b3f8e882

6518f2c5f20dd16091dc4c2a54fb14c865aa6e43d6dc03f48ab9b2818cc47645


Please let us know if you require any further assistance with this matter, either via live chat or email at support@jackbit.com


Sincerely,

Jackbit Casino

Jackbit Casino
hace 9 meses
uses

I just deposited this morning again. I placed one wager and won. Now when i try to place a wager it says "insufficient funds" and if i try to withdraw it says "withdrawal not allowed".

t56qsrmc6r
hace 9 meses
uses

Hi again @t56qsrmc6r,

After checking your wallet addresses, we've detected an excessive number of IP addresses connected to your account, which indicates a breach in your account. For a security measure, our monitoring team has restricted all essential functions to protect your account until the password is changed.

They have contacted you via email regarding this matter. After the password is reset, all functions will be enabled.


We apologize for the inconvenience, and look forward to your response.


Sincerely,

Jackbit Casino

Editado
Jackbit Casino
hace 9 meses
uses

The password has been changed and I enabled 2FA for extra security. I emailed back and let them know. Please let me know when my account is restored. Thank you.

t56qsrmc6r
hace 9 meses
uses

Thank you for the quick reply!

All functions are now enabled


Please also note that your account has been upgraded to VIP status

From now on, if you need any further assistance, you can contact VIP manager for any requests


Best Regards,

Jackbit Casino

hace 9 meses
uses

The password has been changed and I enabled 2FA for extra security. I emailed back and let them know. Please let me know when my account is restored. Thank you.

hace 9 meses
uses

I see it was resolved, am I right? 🙂

Can you now withdraw without problems?

I love to see attentive support and trying to help players.

Give me an update when you will have one. ☘️

Jackbit Casino
hace 9 meses
uses

Thank you, i appreciate it. Everything is resolved.

Just a few quick questions. Where does it say I am now VIP? What are the benefits of being VIP? And how do I contact VIP Manager?


Thanks in advance!

t56qsrmc6r
hace 9 meses
uses

Hey there.

Please do not share the latest updates per "edit post" As far as I can say, most likely, no one else besides me would capture the post changed. 🙏 You are, of course, more than welcome to spread any additional news per fresh post.

Thank you for keeping us updated!

Jackbit Casino
hace 9 meses
uses

More account security issues. Wrote to live chat to let them know about situation and they locked account and told me to email support once password is changed. Changed password and emailed. Been waiting almost 2 hours for update when live chat said itd take minutes to an hour. Would appreciate a timely response.


Thanks in advance.

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