hace 2 años
Si quieres hablar de cualquier tema relacionado con Joo Casino, como sus juegos, bonos, métodos de pago, problemas con tu cuenta, funciones de juego responsable o cualquier otro asunto, este es el lugar.
Tema general sobre Joo Casino
hace 2 años
Hola a todos. Tengo un problema con el joocasino. Gané 1000 euros en este casino. El casino me dedujo 800 euros debido a la supuesta bonificación (no puedo encontrar nada al respecto en los términos y condiciones...). Bueno, me he dado cuenta de que solo tengo 200 euros en mi cuenta. El problema ahora es que el casino no quiere retirar mi dinero porque el monto mínimo de retiro es de 500 euros. No tengo una cuenta de bitcoin y no quiero crear una. Cortésmente le pedí al casino que transfiriera mis 200 euros a mi cuenta para que finalmente pueda cerrar mi cuenta allí. El casino no quiere hacer eso. Espero que alguien pueda ayudarme
Traducción automática:
hace 2 años
Hello,
Ella092, well it's a quite complicated matter, I'd say. Let's start from the beginning. Almost every no deposit bonus has several terms you have to keep in mind, one is called the maximum cashout limit and it tells you how much you will be able to win while the bonus is active. I find the maximal withdrawal limit in the bonus terms section, point 1.7.:
"1.7. The maximum withdrawal limit from a no deposit bonus including free spins is 50 EUR. The maximum withdrawal limit from no deposit-free spins is 50 EUR. The maximum win restriction persists after the completion of the wagering requirement. The maximum you will ever be able to withdraw from play with funds associated with a (no deposit) bonus is 50 EUR. An exception can be made for loyal players, and in the case of winning, the maximum win amount can be increased. To request a withdrawal, you must fully verify your account and make a minimum deposit."
So it seems that your limit has been raised.
Have you checked the payment options available for players from Germany? Is there any other option you would prefer? I would ask the casino if it is available for you.
Kindly let me know if you manage to find a solution.
Editado por el autor hace 2 años
hace 2 años
El casino me respondió en el correo electrónico que el dinero o los 200 euros se transferirían mediante transferencia bancaria como reembolso. Todavía estoy esperando la confirmación. Si no sirvió de nada, ¡te lo haré saber! Muchas gracias ❤️
Traducción automática:
hace 2 años
Hello, it seems good 🙂.
Kindly let me know when you receive the money.
hace 1 año
Hice un depósito, hice algunas rondas, gané, pedí un retiro, fue cancelado.
Me quejé y me dijeron que mi cuenta no había sido verificada. Envié los documentos aun así no pude retirar jugué perdí
en mi punto de vista, Joo Casino no es confiable. Hice varias solicitudes de retiro, todas denegadas, Payfun wallet, pix y transferencia bancaria, juego en Betano, Jvspin y Nine casino
Editado por el autor hace 1 año
Traducción automática:
hace 1 año
Hello,
I'm sorry to say that but it's quite usual that first, your account needs to be verified, in order to send you your winnings. The payment option you opted for doesn't make any changes, I'm afraid. Some casinos send lower sums without verification, but there is some threshold, so you'll be asked to complete the verification eventually.
The exception goes for anonymous casinos - usually crypto ones.
Allow me to mention our point of view:
"
However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
"
I'm sorry you lost the balance, though. 🙁
hace 1 año
la cuenta está verificada todo está bien con mi cuenta. Cada hora que pedía retiro era cancelada por una nueva historia.
monto mínimo $ 50,00 reales
Traducción automática:
hace 1 año
I guess that there is nothing else we can do at the moment, if you lost the money, we can't do much, I'm afraid.
Normally, I would suggest a complaint.
Can you share what stories the casino uses? 🤔
hace 1 año
Realmente no hay nada más.
Traducción automática:
hace 1 año
Ok, thank you for sharing your experience with us.
If you ever feel like you could use some help, please visit us. there is always room for another complaint 🙏.
The point is that we will try to hep you out.
hace 1 año
Hola, tengo un problema con el pago, ¿por qué se descuenta?
Traducción automática:
hace 1 año
Hello,
I guess the casino should explain it to you. This is the forum, sadly we do not have information from the casinos.
hace 1 año
Hola a todos.
Tengo un problema con JOO Casino. Se trata de un pago de 700 euros. Aunque la verificación está completa y los documentos se han cargado, el pago se rechaza una y otra vez. ¿Quisiera saber por qué?
Traducción automática:
hace 1 año
It's good to hear that they have agreed to transfer the money or the 200 euros as a refund through bank transfer. I understand that you are still waiting for confirmation, so I hope that the process goes smoothly and that you receive the refund as soon as possible.
hace 1 año
No, estoy esperando el pago, que fue rechazado nuevamente.
¿Por qué se rechaza el pago?
Traducción automática:
hace 1 año
Hello.
This reply was not meant for you 🙂 but for Ella092:
Editado por el autor hace 1 año
hace 1 año
Hola a todos.
Tengo un problema con JOO Casino. Se trata de un pago de 700 euros. Aunque la verificación está completa y los documentos se han cargado, el pago se rechaza una y otra vez. ¿Quisiera saber por qué?
Traducción automática:
hace 1 año
Hello there.
I'd love to answer your question, but sadly I can't. In this case, you should ask the casino.
Are you sure you're not receiving any kind of emails concerning the explanation? Sometimes such emails go directly to the spam or trash folder - worth checking.
If you have no clue, the casino should advise what's wrong.
Try asking the chat operator or support and share the reply, please.
hace 10 meses
So I deposited into this casino. Took their deposit bonus offer. I played through the wagering amount. No I am trying to withdraw, the issue is that my bank provides me with a digital card only, no phyiscal card.
Now they won't verify me because of this and obviously can't withdraw. They have verified my ID and address. but won't verify where I deposited the funds from.
I am able to provide them with every other form of proof that the deposit came from an account under my name, show proof of the digital card(although they don't accept this). Yet they happily take payments from digital cards.
I think the bigger issue is that even if I had a physical card that had the same numbers and expiry date, the CCV on the back will be different as that is how my bank works. So there is no way from what they are telling me that I can verify myself and withdrawl.
If I had known that digital cards were not allowed, I would have used a different deposit method. I have used digital cards with other Casinos such as RoySpin and Viperspin and have had no issues in verifying myself and withdrawing.
Frustrating to say the least.
hace 9 meses
Hey, if the casino doesn't give you any other alternative in the deposit to verify the method and then withdraw with it and also doesn't accept your card documents, I would recommend you to file a complaint here on this link.
Our team will try to help you and I firmly believe that this situation can be resolved. Of course, if you don't know what to expect from the complaint itself, I've also added a guide here where you can read all the relevant information.
Are you up for it ?
