Hello there.
I'm sorry the balance was lost. I just want to add that I moved your post to this "official" casino thread simply because a month ago a registered casino rep responded to another player. So, said to myself - there is a chance you might get a reply too.
As for now, thanks for sharing the experience with us.
Este casino es una vergüenza. Ojalá que la gente que tuvo experiencias como la nuestra lo deje reflejado en las reseñas para que el casino obtenga la reputación que merece y aleje a otros jugadores.
Hello,Fabrizio! We are very sorry for your experience. It is important for us that the players have only a positive impression of gambling with us.
Currently, I can see that there are no funds left in your account, and you have also decided to close your account. However, if you have any further questions, feel free to reach out to me, and I'll be happy to assist you.
Si fuese tu, pondría una queja en el apartado correspondiente y la correspondiente reseña negativa en la valoración del casino ( son tus únicas armas).
Mucha suerte con este mafioso casino
Lo siento mucho.
Creo que CasinoGuru es demasiado generoso en la valoración de este casino que realiza prácticas abusivas.
Demoran los retiros para termines perdiendo el dinero, desaparecen métodos de retiro, tardan semanas en cerrar la cuenta de jugadores con problemas,etc.
Deberían proteger más a los jugadores.
Mucha suerte Sergio.
Hello! We deeply apologize for not meeting your expectations. We understand that this is not the level of quality we strive for. In order to assist you further and provide you with more information, please kindly provide us with your account number. You can find this information by clicking on the "My Account" button located in the top right corner of our website.
Esta es la respuesta estandar a todos los problemas.
Queréis que la gente piense que os interesáis por los problemas de los jugadores pero después no hacéis nada.
Seguramente ya os han contactado por este problema través de la web y lo habéis ignorado y ahora que se hace público, hacéis que os importa
Hello Julio,
I'm a representative of MegaPari's reputation management department. I have noticed your numerous messages here and there on the forum.
I recall that you made a complaint regarding the refund of your losses. Although we were unable to refund you in your case, you were able to contact the CG team and rely on their decision. As you know, the CG team is an impartial team, and they lowered the MegaPari rating as a result of your complaint. I know you insisted on it.
Now that your complaint is closed, it is distracting for other players to receive your comments. Every case is different, and we cannot get a clear picture of what happened from a quick review on the forums. Our Reputation Managers look into each case and conduct a thorough investigation.
I kindly ask you not to bring panic to the thread and let our team resolve the case.
P.S. If you would like to continue a conversation with me or our team, please contact us at customer.claims@megapari.com.
Llevo jugando más de 15 años en infinidad de casinos. He perdido dinero en la mayoría de ellos y nunca me he quejado, asumo que es parte del juego. Pero lo que hace megapari me parece vergonzoso. He leído muchos comentarios relacionado con vuestra forma de proceder y me parecen abusivos.
Como esto es un foro, puedo ( y lo seguiré haciendo) expresar mi opinión sobre este casino.
Un saludo
Hello Julio,
I'm a representative of MegaPari's reputation management department. I have noticed your numerous messages here and there on the forum.
I recall that you made a complaint regarding the refund of your losses. Although we were unable to refund you in your case, you were able to contact the CG team and rely on their decision. As you know, the CG team is an impartial team, and they lowered the MegaPari rating as a result of your complaint. I know you insisted on it.
Now that your complaint is closed, it is distracting for other players to receive your comments. Every case is different, and we cannot get a clear picture of what happened from a quick review on the forums. Our Reputation Managers look into each case and conduct a thorough investigation.
I kindly ask you not to bring panic to the thread and let our team resolve the case.
P.S. If you would like to continue a conversation with me or our team, please contact us at customer.claims@megapari.com.
Allow me to step here for a moment.
There are several points I must clear up from my point of view as an admin.
If you are willing to try, there is no problem to take the time to explain what has happened.
Hence I found this part of your post inappropriate, at best:
"Every case is different, and we cannot get a clear picture of what happened from a quick review on the forums. "
So, I'll do that for the sake of all:
Quoting from the complaint - freely available here:
"Regrettably, the casino team remains convinced that you are not a problem gambler based on your behavior after you informed them about your issue. They do not believe that a problem gambler would continue with deposits, withdrawals, and discuss bonuses.
However, the casino.guru team believes that the self-exclusion process for problem gamblers in Megapari casino is insufficient. When you informed the casino team about your gambling problem, they should have closed your account as soon as possible. Acknowledging and informing someone about such an issue is a difficult step, and it should not be evaluated. We believe that simply providing the information is enough.
Moreover, when there was a discussion about delayed self-exclusion and many losses, the casino representative encouraged you to play and offered you a bonus, indicating that their processes certainly need improvement.
Based on the above information, I believe your issue is justified, as the casino could have handled the situation better. Unfortunately, the casino team does not share our opinion, and their decision is final. Therefore, I am closing the case as 'unresolved.' Alternatively, you can file an official complaint with the licensing authority of the casino. I am happy to assist you with this; please reach me at the email address below. Please note that this complaint will affect their reputation on our website."
Taking this into consideration, it is unprofessional at best to say:
"As you know, the CG team is an impartial team, and they lowered the MegaPari rating as a result of your complaint. I know you insisted on it." or "Now that your complaint is closed, it is distracting for other players to receive your comments."
If you want o make things better, ask the complaint to be reopened and then resolve it fairly.
All players are free to speak up about their opinion and experiences - which is exactly this case. You are not here to "advice" players on this subject. Please keep that in mind.
I really hope you will think about the meaning of my words. We only mean aim to keep this place neutral and open for all.
Stay well.
Thank you for your account ID. We will investigate and get back to you as soon as possible. In the meantime, we suggest you take your concerns to the complaints page https://casino.guru/megapari-casino-player-is-unable-to-withdraw-his-winnings
The CG team has also asked you a few questions to help process the complaint. Let's have a dedicated communication channel and involve the CG team as you have already opened a complaint.
Hi Radka! This was about Sergio's case:
"Every case is different and we cannot get a clear picture of what happened from a quick review of the forums. "
We agree with your decision. Although we have different opinions on what is "fair" in this case. We have reviewed Julio's complaint and made our final decision. It's also available in the complaint.
>If you want to make things better, ask us to reopen the complaint and resolve it fairly.
Your comment is noted. We just don't want players to be influenced by other people's experiences when their complaints are being dealt with immediately.
Precisamente un foro está para eso, comentar experiencias para guiar a otros jugadores. No sois nadie para censurar.
En mi caso os envié decenas de correos desesperados pidiendo auxilio para que cerraseis mi cuenta y os reíais de mí.
Me destrozastéis la vida a nivel económico, familiar, emocional y laboral. Creo que me he ganado el derecho a expresar mi opinión sobre vosotros.
Hi there!
Thanks for your feedback.
On the other hand, we see all submitted complaints as a good source of information thus we actually recommend all players to browse those from time to time. To learn from others' real and true experiences.
All complaints are free to browse 24/7. Aside from your approach, we want players to be influenced if it means keeping them safer.
I hope you understand.
Please note, in no way is this about censorship. We care about the players right now, namely solving Sergio's problem. That is what our comment was about.
Pues dirígete a Sergio si quieres solventar su caso, no a mi comentario
Hello once again, please stay in touch with us in the complaint section. We are sorry for your situation, I have asked several departments to take an immediate action.
Hola alguien de megapari que me ayude con esto, astropay nunca me pagó el cashback y en este mail de hoy dicen que me tengo que comunicar con ustedes, adjunto la captura de su mail y de la promo que estoy reclamando
Hola alguien de megapari que me ayude con esto, astropay nunca me pagó el cashback y en este mail de hoy dicen que me tengo que comunicar con ustedes, adjunto la captura de su mail y de la promo que estoy reclamando
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