I understand and therefore I think it is not right if the casino cannot give any normal answer and keeps repeating the same thing over and over again. We give the casino 14 days to resolve the withdrawal request, but in this case I don't think it's right if the casino doesn't react and doesn't make any effort to resolve the situation.
However, if your situation continues, be sure to let us know because I see a complaint in sight.
Will that be possible ?
I understand and therefore I think it is not right if the casino cannot give any normal answer and keeps repeating the same thing over and over again. We give the casino 14 days to resolve the withdrawal request, but in this case I don't think it's right if the casino doesn't react and doesn't make any effort to resolve the situation.
However, if your situation continues, be sure to let us know because I see a complaint in sight.
Will that be possible ?
Yeah, not sure what a complaint will do though
rejected again for the 7th day in a row...exact same email....i have written about 5 emails and not recieved a single reply back
--------------------------------------------------------
Dear XXXXXXXX
We would like to inform you that your withdrawal request in amount of 800 AUD has failed to be processed successfully.In order to successfully process another withdrawal request for you, please follow the instructions bellow:
Please, resubmit withdrawal with correct bank and account details
If you have any additional questions, please do not hesitate to contact us via Live Chat.Best Wishes,
QuickWin.com Financial Department
------------------------------------------------------------------------
pretty much about to give up, this casino is a scam
I should add, i have also tried to withdrawal using both EZEPAY and using coins but they reject that straight away ....you you have to use method you deposited with (bank transfer) and I have already explained how they have rejected that 7 times now without any explanation
don't go near this casino people
Amigo mío, retiro por TRANSFERENCIA BANCARIA, ¿estás haciendo una solicitud de retiro? Si es así, ¿está seguro de haber ingresado la información correcta? ¿Alguien cometió un error que no has notado y cancela tu retiro?
Yo personalmente, 2 veces cuando gané 500€ y 680€, hice una solicitud de retiro con TRANSFERENCIA BANCARIA y en 3 días hábiles me depositaron el dinero...
Yeah, not sure what a complaint will do though
rejected again for the 7th day in a row...exact same email....i have written about 5 emails and not recieved a single reply back
--------------------------------------------------------
Dear XXXXXXXX
We would like to inform you that your withdrawal request in amount of 800 AUD has failed to be processed successfully.In order to successfully process another withdrawal request for you, please follow the instructions bellow:
Please, resubmit withdrawal with correct bank and account details
If you have any additional questions, please do not hesitate to contact us via Live Chat.Best Wishes,
QuickWin.com Financial Department
------------------------------------------------------------------------
pretty much about to give up, this casino is a scam
Hmm, that's pretty weird. And did you try to contact the live chat as recommended by the casino ? Did the chat tell you what the problem is with your request, or what wrong information you are providing in the account details ?
As far as the complaint is concerned, we will try to help you if the situation becomes too difficult. So please continue to update. 🙂
They also dont give me my money. I deposited with visa card but they dont have as withdraw method. So i tried witb bank transfer with my IBAN. They canceled my withdraw and they told me to try again. I know that they play with me until i lose my patience and play the money. Can someone help me please?
Hi, did you ask the support if it is ok to withdraw via IBAN transfer ? How long has your situation been going on ? Let me know so I have a better overview.
¿Has probado con TRANSFERENCIA BANCARIA? 
1-3 días laborables
Pongo 3€ adicionales para un cargo al banco nacional, por ejemplo si quiero retirar 200€, preparo una retirada de 203€ para obtener exactamente 200€
Ahora no sé lo que cobran los otros bancos.
1-3 días laborables
Pongo 3€ adicionales para un cargo al banco nacional, por ejemplo si quiero retirar 200€, preparo una retirada de 203€ para obtener exactamente 200€
Ahora no sé lo que cobran los otros bancos.
Yes I saw your post, it didn't take you long to withdraw it by bank transfer, but I replied to ntozgeo3.
anyway, thank you for sharing your experience and for trying to help. 🙂
¡¡¡Muchas gracias!!!
Además, tantas veces como hice retiros listos, inmediatamente recibí un correo electrónico de QuickWin que decía que hiciste retiros listos por, por ejemplo, 200 € y ¡¡¡se están procesando!!! ¿Los niños que no aceptan su desistimiento reciben este correo electrónico? Porque si no algo sale mal!!!
Hm I don't know, let's see if they will write us something about it, if they got an email or not.
Well, did you always get one when you made your withdrawal ? And what did it say ? Confirmation that the withdrawal was sent ?
2 veces cuando me preparé recibí un correo electrónico diciendo que hiciste una solicitud de retiro de 403€ y debajo una foto con los datos bancarios que había ingresado y después de 3 días recibí el dinero!!!
I understand, so I wonder if the other players have the same. We will have to wait for their answer. Anyway, thank you for the information.
Sí, los demás jugadores deben informarnos, porque si no reciben un correo electrónico, algo salió mal y el retiro no se realiza.
all you get is a generic email, stating your withdrawal details are incorrect, without any specific information
i have written to them 7 times asking for specific information, and received none, zero,nothing....
i have used a lot of online casinos in the past and never had a single issue with withdrawing
this casino does not even ask for verification.......
all you get is a generic email, stating your withdrawal details are incorrect, without any specific information
i have written to them 7 times asking for specific information, and received none, zero,nothing....
i have used a lot of online casinos in the past and never had a single issue with withdrawing
this casino does not even ask for verification.......
Yes, we have already talked about this. I don't understand why the casino can't answer and it's a mystery to me.
However, you did the right thing by filing a complaint, but I have to point out that we give casinos 14 days to resolve a withdrawal.
So we'll see where our team gets to and hopefully your situation will be resolved as soon as possible. If you have something new could you let us know ? I'll be waiting.
after 10 days this casino has finally started making small payments of $800
I'm happy for you. That's always a good sign even though I'm sure you'd like to get your winnings faster, try to be patient. How much did you win in total? I'm just asking in order to figure out how long it will take to get the whole amount if they send only 800 at a time.
So I had a issue when i deposited on the Quickwin casino, they charged my bank account the deposit but never0 added it to my casino account. When I asked about it I was given the run around for 3 days, was ttold that some one would get back to me in 6 hours and nothing. Then when I queried it I was told I never deposited any money into the account and my bank statements were wrong, even though the payment was clearly seen to come through on my casino transaction history, when I questioned again, I was booted from the site and then tthe next time I logged in my transaction history was gone and not accessable. So I asked why that has happend, then I was kicked from the site again and this time my account was disabled, and I then charged another $100 by the casino. I can't login into my casino account now as it has been disabled, i informed the bank and they have said I need to deal with the casino as they cant revese the transaction, and I can't talk to the casino as they have now disabled my account and have banned me from entering the casino, and have now blacklisted me from alltheir other casinos, All because I asked why my money has not hit my casino account, and whe was the deposit, and them basically be told I was lier that it never happened even though it showed in my transaction history and on my bank statement. It seems these casino's cvan do what ever they like which includes stealing from their customers and then accusing them of tthe wrong doing and trying to scam the casinos. So much for Casino regulations, it seems that the law hass no relevance when it comes to casinos, as they act like that the law doesn't apply to them and they can help them selves to their customers bank accounts and take what evr they want, and we don't have any recourse and rights to dispute it, and if we do we face life time bans and permanate blacklisting from any other related casinos, and the banks just follow what ever the casino says .
Cursos educativos, profesionales y gratuitos para empleados de casinos online que tienen el objetivo de hacer un repaso de las buenas prácticas de la industria para mejorar la experiencia del jugador y ofrecer un enfoque justo de los juegos de azar.
Hemos puesto en marcha esta iniciativa con el objetivo de crear un sistema global de autoexclusión que permitirá que los jugadores vulnerables bloqueen su propio acceso a los sitios de juego online.
Una plataforma creada para mostrar el trabajo que llevamos a cabo para hacer realidad una industria del juego online más transparente y segura.
Un proyecto ambicioso cuyo objetivo es celebrar el trabajo de las empresas más responsables del mundo del iGaming y ofrecerles el reconocimiento que merecen.
