hace 6 meses
Hi,
So basically you forced them to write down how they gonna schedule your payouts? Im curious if they will keep their deadlines! Fingers crossed 🤞.
1
Tema general sobre Snatch Casino (página 13)
hace 6 meses
Now the have wrote this to me
We would like to inform you that the administration of our casino reserves the right to make payments according to an individual schedule. Set the minimum and maximum amounts for one transaction, as well as the time for this transaction. They may differ depending on the method of withdrawal, your account level, or other relevant factors.
The Finance Department processes all of your withdrawals based on the status of your account and your direct activity.
500 EUR will be completed 31.05.2024
360 EUR will be completed 05.06.2024
hace 6 meses
So this actually sounds promising to me. What do you say?🤔 Let's just hope they will do as they say and you will be able to get your money soon. Try to stay positive and not draw any conclusions. I will surely keep my fingers crossed and wait for the good news.🤞
hace 6 meses
a very strange casino now it apparently works to withdraw the money.
Hey Camilla Semmelhack,
Congratulations!
Our Finance Department has processed your 500 EUR withdrawal payment.
If you have any questions, please contact our casino's live chat or email kyc@snatchcasino.com.
Sincerely,
Snatch Casino's Finance Department team.
Editado por
Radka hace 6 meses
Motivo:
just made the link passive
hace 6 meses
On the other hand, you have obliviously made it through all the requirements, and I'm assuming you'll get the money quite soon. I think you were great.
The casino, on the other hand, is a bit unorganized, perhaps? 😀
Just let us know when you get the money, just to be sure all is well.
Editado por el autor hace 6 meses
hace 6 meses
have written several times and sent photos. They mess with account numbers that are not mine, they ask over and over for the same thing. I continue on the same thread except they see how long the cross bridge is. but here you have a small fraction of the long dialogue
is there something missing? Have I submitted all the documents? it said that it was approved.
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there are too many zetos. hi, I have submitted all the verifications that the casino wants, I have submitted them and everything is from today and yesterday, so the information are fresh
trying to withdraw money and wondering if my details are correct.
hace 6 meses
"They mess with account numbers that are not mine." - Could you explain this further, please? I am not sure that I understand it correctly.🤷♀️
I thought that in your previous post you said that your withdrawal had been processed. Am I mistaken?
hace 6 meses
I think they wont miss your account number. Have you ever received transfer from them? Did you check your bank details in your profile at Snatch?
hace 6 meses
I spoke with the support again and they said I should not worry funds will be processed shortly. However I will text to their support via email and ask for a schedule. I have a huge balance now, so I wanna know how long gonna be to withdraw all.
hace 6 meses
As i sad now they
giving thewrong number the one they give is wrong but today I received 500 euros so I told them this was wrong. but it's not ok, they ruin the whole gaming experience
hace 6 meses
There, this is from Snatch’s website. 
https://snatchcasino.com/en/page/terms-and-conditions
Curently 3 withdrawals are pending, the oldest from 22/05. However if I wait two weeks with my complain, how long gonna be to receive the total balance of €6500? I would like to have my funds asap, even with their rule I should have it already.
hace 6 meses
Hello. Our data team has fixed the information about the maximum cash out at this casino according to the new terms. Thank you again for the information.
Do you have any updates regarding your withdrawal, perhaps?
hace 6 meses
Everthing is ok now
hace 6 meses
Could you be more specific, please? Have you solved the issue there?
hace 6 meses
Hey there!
Could you please update the complaint? We are really eager to find out whether the issue has been resolved and you have gotten the money. Only this confirmation keeps your pen from regular closure.
Please, use this link👈 to get it done. Thanks 🤔
hace 5 meses
Jugué con un bono (con un depósito), cuando noté que el bono se había agotado (la cantidad de dinero cambió en el juego) miré y ahora podía seguir jugando con dinero real. Luego gané 1500 euros, premio mayor. Solicité un retiro pero solo obtuve 500 euros porque supuestamente el bono no se había agotado. Eso podría ser una garantía porque entonces podría solicitar un retiro garantizado. Curiosamente, encontré los 1500 euros garantizados en el historial del juego y lo busqué varias veces. Ahora he solicitado otros 450 euros (nuevas ganancias) y llevo tres días esperando, y no he recibido respuesta a mis consultas. Serio es diferente
Editado por el autor hace 5 meses
Traducción automática:
hace 5 meses
Esta es la nueva victoria que estoy esperando.
Traducción automática:
hace 5 meses
Hi, a bit strange, but I would say that we give casinos 14 days to resolve the withdrawal. From what you describe you are still at the beginning so if nothing changes, the casino won't talk to you, then definitely give an update.
Do I understand correctly that no winnings have arrived yet ?
hace 5 meses
Hola, bueno, recién estoy empezando. Me salieron 500 euros de los 1500 y se quedan con los 1000 euros. Desafortunadamente no puedo obtener respuesta a mis preguntas allí. Mientras tanto, he ganado otros 450 euros que han entrado hoy en mi cuenta. Eso también me parece muy extraño y estaba furioso.
Gracias por la rápida respuesta, no creo que consiga los 1000 euros, lo cual no creo que sea correcto.
Saludos Elke
Traducción automática:
hace 5 meses
If the casino doesn't get back to you and you don't get any explanation as to why you didn't get your money, and you don't even receive it, and you have no idea what to do, then you can file a complaint.
I'm wondering if it's a good idea to play now that you have some problems but I see that you already got some money, so I wonder if the issue really isn't that you had a bonus applied and it had some max win and that's why you only got what you got.
Could you please screenshot what the bonus looked like, because if you activated it, it will probably be clear to me why this situation occurred.
hace 5 meses
Jugué con un bono pero lo usé porque de lo contrario no habría podido ganar porque el juego no funciona con dinero de bono. No hay absolutamente nada en el historial del juego porque allí puedes ver si estabas jugando con dinero real o con dinero de bonificación. Les escribiré y les diré que quiero una copia de las ganancias.
Traducción automática:
