Hi, I see you've been waiting for a week, which I would say is not a long time, but I know that in a casino it can sometimes take longer, especially in this one, based on what the players have written here.
Anyway, was it necessary for you to verify or not ? Did you play with or without the bonus ?
Let me know.
Buenos días, hoy son 10 días hábiles. Sin bono y después de muchos depósitos. No me pidieron verificación.
Thank you for your reply. You still don't have your money and nothing has changed ? Did the casino tell you anything new ? I'd probably think about filing a complaint if I were you.
Spinanga no me ha pagado en más de 10 días, ¿cómo hago para que al menos me presten atención?, incluso han bloqueado mi chat.
Hi, did they tell you why it's taking them over a week ? I think the reason would be good because no player wants to be left without an answer that will at least calm them down a bit.
However, we give the casinos 14 days to sort out everything that needs to be done about your money and send it, if they don't, you can contact us and we will try to help.
Let me ask you one more question please, are you already verified and is this your first withdrawal ?
I know that the casino eventually pays players but it takes them about 2 weeks.
So let me know.
Buenas noches. He realizado un retiro en Spinanga y estoy en el quinto día hábil y todavía dice que está en proceso. No quiere identificación. Clásico. Estoy seguro de que los conoces. Y también me siguen diciendo que espere...
Hi, I see you are not the only player who has this situation. I would recommend to be a bit patient as the casino usually pays out the money to the players but sometimes it can be a longer process. We give casinos 14 days to pay players, even though I know it's not the most pleasant thing to deal with. If no verification is needed then it's fine and you just have to wait. If nothing changes in that time, you can reach out and we will try to help.
You think you can handle it?
Casino Spinanga He realizado 2 solicitudes de retiro una el 11/08 y la otra el 13/08 y todavía nada.
La respuesta cada dia se hace mas rapida, pedimos disculpas por la demora, usted recibira un correo del departamento de finanzas tan pronto como se complete el procesamiento.
Inaceptable
Hello.
Frankly, you're not the only one it seems. 🙁
It might be best to give you some time to read through this thread and take note of what has already been said.
Make sure to replay in your associated complaint, please. Forum will wait, complaint matters the most, I'd say.
Casino Spinanga He realizado 2 solicitudes de retiro una el 11/08 y la otra el 13/08 y todavía nada.
La respuesta cada dia se hace mas rapida, pedimos disculpas por la demora, usted recibira un correo del departamento de finanzas tan pronto como se complete el procesamiento.
Inaceptable
Son trágicos
Todavía esperando
I see you are getting to the 14 day mark, I'd probably be slow to think about complaining. What about you? You haven't learned anything new about your withdrawal ?
Sí. No hay de qué preocuparse. Que están en la última etapa y estos… Nada más…
It probably wouldn't be enough for me, so if you decide to file a complaint let me know. Although I know that the casino pays out the players but it takes them longer and usually around 2 weeks according to what I observe from other players.
We will see what happens next.
Hoy se cumplen exactamente dos semanas. ¿Qué debo hacer?
So, your withdrawal is still not approved? And your account is verified, right?
I would probably really suggest filing a complaint here with our team. If you're in, here's the link for you.
Please make sure to keep us updated.
Según me han dicho, mi cuenta no necesita autenticación. ¡Y sí, no está aprobada!
Hi there, and thank you for submitting the complaint. In my opinion, for the time being at least, this is the best you could have done. Even though the process may take some time to progress a bit further, our devoted specialists will try to help out getting the money. To be straight with you though, if the casino is in delay just because they can't keep up with the requests, I think there's not much to be done to change that. Still, in such delays, getting paid is usually a matter of time. At least, I hope so!
Todos los días me dicen que es solo cuestión de tiempo, que el volumen de retiros es alto, etc. No te preocupes, no hay problema. Y solo queda esperar...
¡Buenas noches! Me acaban de enviar un mensaje de texto diciendo que mi retiro se completó y que debo esperar 3 días hábiles para que se incorpore a mi cuenta. ¡Cuando se resuelva el problema! ¡Muchas gracias por todo!
Cursos educativos, profesionales y gratuitos para empleados de casinos online que tienen el objetivo de hacer un repaso de las buenas prácticas de la industria para mejorar la experiencia del jugador y ofrecer un enfoque justo de los juegos de azar.
Hemos puesto en marcha esta iniciativa con el objetivo de crear un sistema global de autoexclusión que permitirá que los jugadores vulnerables bloqueen su propio acceso a los sitios de juego online.
Una plataforma creada para mostrar el trabajo que llevamos a cabo para hacer realidad una industria del juego online más transparente y segura.
Un proyecto ambicioso cuyo objetivo es celebrar el trabajo de las empresas más responsables del mundo del iGaming y ofrecerles el reconocimiento que merecen.
