player from Greece I have requested a 3rd withdrawal of money 500/500/500 since 16/1/24 and my request is still in the initial stage under consideration and it has not even asked me for account verification when I talk through I chat with someone support it tells me that there are delays volume ratio
player from Greece I have requested a 3rd withdrawal of money 500/500/500 since 16/1/24 and my request is still in the initial stage under consideration and it has not even asked me for account verification when I talk through I chat with someone support it tells me that there are delays volume ratio
Could you please advise us about the date again?
If you're waiting more than 14 days, I would suggest you file a complaint here with our team, and we'll try to get it solved.
Please follow this link to do so and let us know how you go.
I lost some money at this casino that has no deposit, play, or withdrawal limits. Their withdrawal process takes a week or longer.
After I requested my account to be closed, they stalled for a week and kept sending me bonuses to lure me back. I eventually got fed up and started saying harsh things to them. Only then did they claim to have closed my account. I received an email confirming the closure, but I didn’t bother to check if it was actually closed.
A few weeks later, while clearing out my emails, I came across an old message from them. Out of curiosity, I clicked on the link to their site. I entered my login details just to confirm that access to my account was denied—but to my surprise, I was able to log in to the supposedly "closed" account without any issue.
I thought, "Okay, maybe I can log in, but I probably can’t deposit or play." To test this, I tried depositing funds, and the transaction went through on the "closed" account.
At this point, I was furious. I knew that to withdraw the deposited funds, I’d need to play them through, which would take at least a week. I played the funds, lost almost all of it, and was left with just €20 in my balance. I then contacted their live chat to ask why I was able to deposit and play on a "closed" account. After a few minutes, they kicked me out of the account.
To this day, I’ve received no response or explanation from them, and they effectively kept (or stole) the remaining €20.
Then I asked for help from Casino Grounds, but they did nothing. They only told me that they contacted the casino and have been ignoring any other messages I’ve sent for the past 7 days.
So don't use Spinanga or "Casino grounds".
Hello, I think I sympathize with you in this situation, because it certainly shouldn't happen and when they close your account it has to be that way. Unfortunately, a lot of times it is exactly what you described and it is not a certainty that the casino will close your account and you will never be able to get back in. Apparently there are only a few of those.
Anyway, I'm sorry that you deposited there again because you lost money unnecessarily. On the other hand, if you had a closed account and you could have got in without any problems and deposited and then they took your money when you contacted them, that doesn't seem right to me. Especially when you obviously didn't win anything on that deposit.
Wouldn't you be interested in filing a complaint with us? Maybe our team could help you, although I'm not saying 100%.
What do you think?
Buenos días. Quisiera saber si a alguien más le han denegado los bonos por parte de la administración (sin ningún motivo), por lo tanto no puedo gastar puntos, teniendo muchos
Es posible. Yo estoy verificado, pero me pidieron todos los movimientos de mi tarjeta visa de los últimos 3 meses
Hola , este casino es malísimo, me a estafado y a usados mis datos bancarios para comprar y no responden a los reclamos no hacen nada y por culpa de ellos bloquearon mi cuenta de banco , osea aparte de no entregarme el retiro me estafan comprando , e tenido daños y perjuicios de parte de ellos más la violación de privacidad no se los recomiendo , les puede pasar lo mismo si. Unos si vergüenzas , ladrones de cuello y corbata.
El casino es spinanga , no se confíen , muestran sus términos y condiciones , pero si hace algo uno cierran la cuenta de inmediato , pero si ellos incurren en alguna falta , se lavan las manos y no hacen nada , pésimo casino , no jueguen , no gasten su dinero en ese casino , serán estafados.
I'm sorry, what was the nature of this fraud, please? How did the casino use your banking details to buy, for instance? I wish I understood better, but I feel I need your help for that.
Buenos días. Quisiera saber si a alguien más le han denegado los bonos por parte de la administración (sin ningún motivo), por lo tanto no puedo gastar puntos, teniendo muchos
Hey, I see there's a problem with the bonuses. Unfortunately sometimes this can happen and it is not an isolated case. Also, have you tried asking more questions about what they told you? Sometimes it's also because the player often takes bonuses and doesn't deposit in between, which is quite important. Sometimes, on the other hand, you manage to win maybe a couple of bonuses and the casino restricts the player from them.
Do you know anything more?
Buenas tardes, solicite un retiro el día 5 y que casualidad que el día de pago me lo cancelan por tema de proveedor algo que no entiendo ya que si yo deposito al casino es el propio casino quien debe hacerme a mi el pago, hablo con ellos y nada tampoco resuelven nada, vuelvo a solicitar el retiro y claro ahora debo volver a esperar otros tantos días! Y aún me dicen que de gracias que he recibido el dinero que el proveedor aveces pierde el dinero ,quiero mi dinero ya que es una suma buena y quiero soluciones cuanto antes
Hello there.
May I ask what you mean due to the supplier issue? Does it mean that your payment provider rejected the payment, perhaps?
Have you checked with your bank?
Please let us know how it goes, for sure, and if there is no movement at all, we'll try to intervene.
Hola, pues nose según ellos el proveedor rechazo el pago ,motivos no me dieron ninguno , su frase fue alomejor se les fue la luz o a saber pero hay que volver a empezar, nada ayer solicite de nuevo la retirada y me dicen ahora te toca volver a esperar pero llega fin de semana y se paraliza hasta el lunes, también me dijo o puedes cancelar y jugar el dinero y le dije que no que llevo 5 días esperando el dinero que le dije que me hacía falta ya que era una suma buena que a mi casa le vendría bien y dice pues te toca esperar y rezar para que no se cancele , si por favor ayudadme
Hello,
It sounds like the casino is using a 3rd party company to handle the financial transactions, which, as you correctly pointed out, should not be any player's concern.
May I know what withdrawal payment option you opted for? Perhaps asking your payment provider about rejected transactions might bring up some clues.
Just do not play with the money, please. Does the casino allow you to set gambling limits? If so, you may use the tool to prevent losing the money.
For now though, I fear we have to give the casino some time to deal with the matter. Update us regularly, please. We will be here.
No si yo el dinero tan solo quiero retirarlo no jugarlo, hoy día 10 y sigo sin cobrarlo ya que ellos cancelaron el retiro y solo hacen que decirme que quizás al proveedor se le fue Internet o la luz o a saber , el retiro ha sido por tarjeta la misma con la cual hice el deposito, antes de esto me contestaban bien y rápido ahora mal y lentos , necesito ya cobrar ese retiro y olvidarme de todo
Have you tried to contact your bank regarding all this, though?
It should be a good move to do, and if you see that it is still going nowhere, let us know, please, and we will try to intervene.
Si el banco me dijo que ellos no tienen idea de ningún ingreso, que ellos no han denegado nada, el casino lo que pretende esque cancele y gaste el dinero, pero yo no quiero cancelar yo quiero cobrar mi dinero y olvidarme de ellos ya que solo hacen que jugar con la gente ,ellos reciben sus depósitos nosotros nos merecemos recibir nuestros premios, si por favor ayudadme que ya son casi 9 días sin cobrar algo que es mio
Pero esque ahora me meto y del día 9 que capture un pantallazo ahora me pone que solicite la retirada el 1 de septiembre del 2025.. necesito vuestra ayuda y recuperar mi dinero por favor
I suggest you leave the balance intact, collect as many screenshots, email, or any other infrmational stuff, and submit the complaint at once.
Please start with this green link 👈👈 Follow the questions, respond appropriately, and when you reach the point where you need to explain the matter, please do so as best you can.
It should not take much time to review the issue afterwards by our specialists, I hope.
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