Since I have explained this to you several times and we are still going round in circles, I will say this. If you continue to accuse us and say that we are trying to cover up someone's illegal practices and spread something that is not true, your access to the forum will be suspended. Take this as a warning, as I have tried many times to tell you everything according to the facts that have been established. I hope we understand each other.
Me parece que el que no te enteras eres tú si pone que no aceptan jugadores españoles y os he enviado mi registro con mi cuenta Español creo que el índice de seguridad no se corresponde vosotros sabréis porque no hacéis nada si cierro mi cuenta por adiccion al juego y me abren otra con mis mismos datos creo que el indice de seguridad no se corresponde y si actúan sin licencia porque no la tienen en este momento y lo sabéis creo que el índice de seguridad no se corresponde y sigo sin entender con pruebas suficientes como sigue con eses índice de seguridad para mí y mis asesores q si van a llevar la demanda para adelante les parece muy raro pero hasta hay puedo leer de momento.
Y me puedes expulsar del foro si quieres me da exactamente igual expreso mi realidad de verdad que he sufrido en un casino si no interesa, no entiendo porque pues nada espero que nos entendamos.
Y lo que hacen a personas con dicción al juego es un tema muy pero que muy serio para tomárselo así es un asunto muy grave.
Me parece que el que no te enteras eres tú si pone que no aceptan jugadores españoles y os he enviado mi registro con mi cuenta Español creo que el índice de seguridad no se corresponde vosotros sabréis porque no hacéis nada si cierro mi cuenta por adiccion al juego y me abren otra con mis mismos datos creo que el indice de seguridad no se corresponde y si actúan sin licencia porque no la tienen en este momento y lo sabéis creo que el índice de seguridad no se corresponde y sigo sin entender con pruebas suficientes como sigue con eses índice de seguridad para mí y mis asesores q si van a llevar la demanda para adelante les parece muy raro pero hasta hay puedo leer de momento.
Y me puedes expulsar del foro si quieres me da exactamente igual expreso mi realidad de verdad que he sufrido en un casino si no interesa, no entiendo porque pues nada espero que nos entendamos.
Here you can read what the safety index consists of, because I can see that you probably have no information about it. Just because a similar thing happens to one player doesn't mean it should be low for the casino now. Do you know how many players can play in the casino and when a problem like this occurs, it should suddenly be what?
Also, our team assessed that your complaint was not supported by sufficient evidence, so that means that your complaint was rejected, in which case there is no reason to change it here.
Anyway, since you said you were going to have a lawsuit I wonder how it will turn out.
Creo que envié todas las pruebas perfectamente acreditadas
creo que demostré que admiten y registran jugadores españoles les envié los pantallazos con las cuentas por el contrario ustedes dicen que no admiten ustedes sabrán porque pone eso en la pagina,creo que está debidamente acreditado con el pantallazo que les comunique mi adicción al juego y ellos me respondieron en un correo creo que está debidamente acreditado que permitieron el acceso a españoles y general jugadores en el tiempo que yo he estado con licencia expirada ustedes han recibido esa información ustedes sabrán porque no quieren reconocerla a los jugadores es su problema.
Por supuesto que voy a demandar y lo tengo todo casi ya confirmado pero no te voy a dar a ti ninguna explicación por supuesto que te posicionas al lado de este tipo de casinos.
Y por cierto te guardas las advertencias y las amenazas para luchar contra este tipo de casinos no contra gente vulnerable porque a mí me dan exactamente igual cuento la verdad de lo que me ha pasado con velobet. com para que no le vuelva a pasar a nadie .interese o no.
Y te vuelvo a repetir que la adicción l juego es un tema muy serio y muy grave para no darle la importancia que le dais se ve muy claro en el pantallazo como describo mi problema y lo leen y ellos me responden posteriormente con un correo no hay nada más que decir.
Claro como van a clarificar mi caso si rechazan todo lo que mandó.
We have decided to restrict you from the forum since we are confident this conversation is going nowhere, even in many other threads, and you also appear to be resistant to caring explanations. Please understand that dealing with the numerous charges you have leveled at us is not within our daily capabilities.
I imagine you feel mistreated, so please, find another forum that better suits your interests.
Hasta ahora solo he tenido buenas experiencias con este casino, la verificación fue rápida y los pagos también son siempre rápidos. En general, estoy muy convencido y satisfecho con el casino.
This casino must be very happy to have such a satisfied player under its roof.
If I asked you to recommend the best payment option for players from Germany, which one would you suggest? 😉
I bet we all seek the easiest and fastest option. Thanks in advance!
Hello. I won something with them now, and they are asking for a Video in which I'm holding a sheet of paper with my username, the date, and the name of the casino (Velobet) in this case. Also, I should try to hold my passport somehow (lol) in the same hand.
Also, they want me to read what is on the paper.
In my opinion, KYC is ok, but that's too much to ask.
What are you thinking about that @Casino Guru team?!
Hi Guys. I just want to give some experiences ive had witht the casino. The sports on there i cant fault. Very good for betting. Deposits seem straight forward and withdrawals have seemed ok at times. The casino i would say be very careful with bonuses. Specially the ones they give as gesture of goodwill. They do not send any terms and conditions regard the bonus so you think you are playing with the money and its yours. This is the cashback mainly. So after being given a 100 cash back bonus from vip i used this and winning well throughout the day with different bets. It then comes to withdrawal i do £1000. They reject this and take 500 off me for the bonus rules. I asked for terms and conditions to be sent as i was never given these and they said they cannot due to being a special bonus. In my eyes this is wrong. Terms and conditions should always be stated and in this case it definitly wasnt. So speaking with live chat they really cant do nothing. To be honest there answers to most things are very generic and most of the time you dont get nowhere. Ive raised a complaint to compliance manger but again the time taken to get a response is awful. Im actually unsure whether this person exists as a very basic reponse normally comes back from them. Another thing they heavily advertise promotions for like the velobet vip loyalty cashback promotion. They ask you to go to live chat support to claim it and they dont even know the bonus. And then they say you dont qualify. Its unreal after spend 1000s as you think you will get this bonus it dont happen. I will update how long it takes for the manager to come back to me.
Hello. I won something with them now, and they are asking for a Video in which I'm holding a sheet of paper with my username, the date, and the name of the casino (Velobet) in this case. Also, I should try to hold my passport somehow (lol) in the same hand.
Also, they want me to read what is on the paper.
In my opinion, KYC is ok, but that's too much to ask.
What are you thinking about that @Casino Guru team?!
Hi. To tell you the truth, it is no for the first time I have come across this kind of verification, to upload a video like this. I remember once we've had a player trying to make a video for 4 hours, as he stated, but at the end he managed it, and got approved, actually. So, you should just tray to go with it, to get a better chance of getting the money. What do you say?
Hi Guys. I just want to give some experiences ive had witht the casino. The sports on there i cant fault. Very good for betting. Deposits seem straight forward and withdrawals have seemed ok at times. The casino i would say be very careful with bonuses. Specially the ones they give as gesture of goodwill. They do not send any terms and conditions regard the bonus so you think you are playing with the money and its yours. This is the cashback mainly. So after being given a 100 cash back bonus from vip i used this and winning well throughout the day with different bets. It then comes to withdrawal i do £1000. They reject this and take 500 off me for the bonus rules. I asked for terms and conditions to be sent as i was never given these and they said they cannot due to being a special bonus. In my eyes this is wrong. Terms and conditions should always be stated and in this case it definitly wasnt. So speaking with live chat they really cant do nothing. To be honest there answers to most things are very generic and most of the time you dont get nowhere. Ive raised a complaint to compliance manger but again the time taken to get a response is awful. Im actually unsure whether this person exists as a very basic reponse normally comes back from them. Another thing they heavily advertise promotions for like the velobet vip loyalty cashback promotion. They ask you to go to live chat support to claim it and they dont even know the bonus. And then they say you dont qualify. Its unreal after spend 1000s as you think you will get this bonus it dont happen. I will update how long it takes for the manager to come back to me.
I can understand your frustration here. You are right when saying, that they should always provide the terms for every and each bonus, for the player to read them. In your case I would recommend you to file a complaint here with our team, so they can have a better look into this issue, and hopefully be able to help you out. To do so just follow this link, please. Let us know, please, what your next step will be.
So below is the email i have recieved from compliance manager just now. They have sent something over in regards to a refund terms and conditionns which was not what i was the point. When they added 100 to my balance i thought that it was generous and could just be used. Not anywhere was i sent and terms to this.
Dear Brian,
Trust this email finds you in good health.
We have conducted a thorough examination of the circumstances surrounding your complaint and regret to inform you that, as per the Velobet "refund policy," refunds are not applicable if the purported deposit and bonuses have been utilized within our Services.
Below, you will find a copy of the Refund Policy for your reference:
In light of the aforementioned policy, we must respectfully deny your refund request. While we acknowledge that this decision may raise concerns, please understand that our foremost objective is to uphold the regulations and principles that govern our platform, ensuring fairness for all participants.
We encourage you to carefully review our Terms and Conditions, which are meticulously crafted to protect the interests of our users and sustain a secure and equitable environment.
Should you have any further inquiries, please do not hesitate to reach out to us.
Best regards,
Compliance Agent / Mia Miller
Ok, I see. Maybe next time, ask the support beforehand, just to make sure, you won't get into any issues. What do you say? Were you able to withdraw the £500 at the end, I wonder?🤔
I was allowed to withdraw the £500 but i had £1000. I would not of tried to make this withdrawal at this point if I knew the terms. This is what is fustrating. Im again awaiting to see if compliance manager would do the right thing and see where the mostake is on there side and offer the £500 to me
I understand. Well, I wish you good luck 🍀, and keep us updated, please, whether they will be willing to give the money to you. Are you still going to continue to play at this casino, or this experience has put you out of there, somehow?🤔
Es difícil seguir jugando en este casino es la peor experiencia que he tenido en mi vida en todos los sentidos mi experiencia real se acerca más a las críticas negativas las veo más creíbles mi situación llegó a ser critica incluso con mi vida.
Be sure not to play at this casino again. I have seen the problem you are solving and it is definitely not right and according to Matej the steps towards responsible gambling have not been enough from the casino's side. So let's wait for the complaint as the ball is in the casino's court at the moment and I'll keep my fingers crossed for a good outcome.
I know it's not easy but take care.😕
Cursos educativos, profesionales y gratuitos para empleados de casinos online que tienen el objetivo de hacer un repaso de las buenas prácticas de la industria para mejorar la experiencia del jugador y ofrecer un enfoque justo de los juegos de azar.
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Una plataforma creada para mostrar el trabajo que llevamos a cabo para hacer realidad una industria del juego online más transparente y segura.
Un proyecto ambicioso cuyo objetivo es celebrar el trabajo de las empresas más responsables del mundo del iGaming y ofrecerles el reconocimiento que merecen.
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