And for what reason, if I may? to me, it sounds like this is not the first issue o´f this kind you've been facing. Also, based on your complaints, I think it would be good to mention the reason the casino stated for voiding your winnings.
Do you perhaps play the same games or utilize the same system?
From a longer perspective, defining the issue may spare you other similar situations in nothing else.
It's only an idea, of course.
The risk department made this decision. I guess they were afraid that I would pay out and stop playing with them.
The problem is that more and more unreliable companies are being established one after the other.
Sí, cerré mi cuenta y recibí una respuesta inmediata por correo electrónico en el plazo de 1 día. Esto muestra cuánto valoran a los jugadores (estoy siendo irónico): ni siquiera hicieron una contraoferta para intentar mantener mi cuenta activa.
The risk department made this decision. I guess they were afraid that I would pay out and stop playing with them.
The problem is that more and more unreliable companies are being established one after the other.
Yes, they could have made a decision, but it would be good to know on what basis. Did it just happen out of the blue ? If they took your money, in your judgement, unjustly, don't you think a complaint might help ? Did you play with a bonus or not ?
Sí, cerré mi cuenta y recibí una respuesta inmediata por correo electrónico en el plazo de 1 día. Esto muestra cuánto valoran a los jugadores (estoy siendo irónico): ni siquiera hicieron una contraoferta para intentar mantener mi cuenta activa.
Well, I would say that on the one hand it is also good, because if a gambling addict player arrives and the casino persuades him not to close his account and gives him a bonus, it is not right.
You need to find a casino where the bonuses are not restricted and you can take them normally, that's my recommendation. 🙂
Verde casino doing everythink to dont Pay money. They block accounts . They try to trick with 1000 things but if IT dont help they find another one. In the end they block my account because i told them that there is a mistake in my name in account . Should be Piotr but was Pootr . Ofcourse they did IT when i wanted withdraw money. Dont Play there arę You will only losy money and time
Hi, what different excuses does the casino give you for not giving you money ? How long has this situation of yours been going on ? What about your name, did you just notice it the other day? It seems to me that there might have been a typo and I see that you have brought it to the casino's attention, so I guess it wouldn't be a problem to correct it somehow.
I also noticed that you managed to open a complaint and our team will try to help you with your situation, so hopefully we can resolve it.
If you have any new information, be sure to let me know.
I create account in 27.07.2024 . In 30.07 i want withdraw money. When i start to send documents for veryfication i finded that there was a mistake on casino account in my name . I write to them about that and they told me that i can change IT after veryfication. After this i still deposit money and play. When i put my money for withdraw they block my account. First they say they block IT because i Play on Norway and i need to send documents that i AM here. When i did IT. They told me that i login to game with Polish and Norwegian IP. ( With 5h difrent) I explain them that is not true and i show them that i AM all this time in Norway. When this was not good for them to ban me. They write me that they block my account cause i have bad name in account what i reporter Before. ( Pootr and should be Piotr) So this is how situation look. They do everythink to ban You just to dont Pay.
Update : 01.08.2024 i get email from Verde that they gonna unblock my account i AM gonna let You know If its happen.
Next update: Verde unblock my account . I ordered 2 payments of PLN 8000 each, and 1 payment of PLN 7000 .I will let you know if everything works correctly.
Update :
1 payment of 8000 PLN is in progress ( money go away from account) If i will get IT i will let You know.
Great to see that you've managed to progress from a bad situation to a good one. I guess what you were saying has been confirmed and therefore the casino probably has no problems. I'll definitely wait to see if you get your money, but it looks promising if I'm honest.
Also, if you are going to give another update, feel free to write it in a new post because if the update is after a day or two, it is better for the players to see it that way and not update one post all the time, because if it is a longer conversation, some people might skip it and not notice it.
Thank you very much and fingers crossed. 🤞
Today. I get 1 from 3 payments. ( The 2 others still wait for accept) I will let You know when its gonna be done. ( If the payments gonna be accept and i AM gonna get money then i will change opinion about Verde Casino. )
I think it's pretty good news that you already got one. I firmly believe that the other two will be equally successful.
I will wait for your expected good news. 🙂
I cancel 2 others payment cause i losy this money. But now i win again . I maked 2 payments. But they again answer for second veryfication. I AM gonna let You know If everythink is ok.
I see you're having quite a turbulent time in this casino. Well, I hope that the additional verification will be successful and that further withdrawals will not be a problem.
I'll keep an eye out for an update. 🙂
Llevo solicitando una retirada de 4.999€ desde el 21 de agosto de 2024. Hoy ya es 28 de agosto de 2024 y no ha pasado nada. ¡Me mienten todos los días! Al principio dijeron que podría tardar entre 5 minutos y 48 horas en procesarse. Luego hasta 5 días. Hoy un empleado me ha dicho que solo puedo hacer mi primera retirada después de 30 días porque el importe de mi retirada es 20 veces mayor que mi depósito. Espero que me transfieran el dinero🥲🥲
Did you find any kind of rule in the casino terms, though? Or you heard it for the first time from the live chat?
Our team needs to wait 14 full days before they can intervene, as Kristina explained in your complaint, so I hope that the casino will be able to resolve it sooner and you'll get your money.
The 14-day time frame is a usual procedure when it comes to withdrawals, and that is why we need to wait now.
Please update us about any changes regarding this.
He ganado 7800 coronas danesas en verdecasino63.com, pero no aprueban mi verificación KYC y, por lo tanto, no me pagan el dinero. Lo he intentado todo. ¿Qué estoy haciendo mal o es solo un sitio web tramposo?
Leí en los términos y condiciones del sitio que procesar una solicitud de hasta 50000 € demora 5 días. No tengo idea de dónde salieron esos 14 días.
Si su saldo es más de 20 veces el total de sus depósitos, deberá realizar un pequeño depósito y apostarlo dos veces para acelerar el proceso de pago del retiro. De lo contrario, le pagarán en 30 días.
Ten cuidado, si tus apuestas superan tu depósito, se descontarán del monto de retiros sin que tú los hayas cancelado.
Todo es un sistema para retrasar los pagos.
También te recomiendo que te tomes un descanso del juego para no perder tus ganancias.
¿Cómo hago una correcta verificación KYC en verdecasino63.com?
¡No voy a apostar más dinero en este sitio! ¡Solo estoy esperando mi pago! ¡Definitivamente no voy a depositar más dinero en un sitio donde el proceso de pago demora 30 días! ¡Lo hacen a propósito para que la gente pierda todo el dinero que ha ganado!
Cursos educativos, profesionales y gratuitos para empleados de casinos online que tienen el objetivo de hacer un repaso de las buenas prácticas de la industria para mejorar la experiencia del jugador y ofrecer un enfoque justo de los juegos de azar.
Hemos puesto en marcha esta iniciativa con el objetivo de crear un sistema global de autoexclusión que permitirá que los jugadores vulnerables bloqueen su propio acceso a los sitios de juego online.
Una plataforma creada para mostrar el trabajo que llevamos a cabo para hacer realidad una industria del juego online más transparente y segura.
Un proyecto ambicioso cuyo objetivo es celebrar el trabajo de las empresas más responsables del mundo del iGaming y ofrecerles el reconocimiento que merecen.
