Hello,
if you check the casino site, you'll find the license validator - the result shows this:
GCB is just a general license provider. This casino is licensed under the Antillephone.
If you come across different information though, let me know, please. As an alternative, you can contact the person from our data team, you'll find the medallion under the overview. 😉
Currently, is this casino working?
I haven't seen my money for more than 2 weeks.
no response from their finance.
Hello there.
The casino seems to be working. If I were you, I would consider submitting a complaint. Two weeks are more than enough to let your waiting.
Have you ever successfully withdrawn from this casino before?
several times.
last one was completed on Feb 9.
Since you've been waiting for so long, I'd recommend you submitting a complaint. There's not much you can do at this point I'm afraid.
Hola, no obtengo respuesta y el cronómetro ya expiró. ¿Que más puedo hacer? ¿Por qué es así?
https://casinoguru-de.com/vulkan-bet-casino-der-player-beanstandet-die-auszahlsgebuhr
Hi I moved your post under this particular casino.
However, I also see that it's okay now and Nick replied to your complaint and you replied back to him as well. There are quite a lot of complaints and our team is trying to do what they can to get to yours or others as soon as possible.
Anyway, I noticed that according to the complaints you have a problem with withdrawal fees and support is not very helpful. Is that right?
Sí, lamentablemente eso es correcto.
Gracias
As Jaro explained, we all need to be patient for now. Due to the excessive number of complaints, our dedicated specialists need every second the timer gives them.
If there is anything I can do for you in the meantime, please let me know.🙏
Pasa mucho tiempo hasta que consigo ayuda. Con mis quejas anteriores sentí que recibí muy buenos consejos y además fui muy respetado. pero lamentablemente ese no es el caso en este momento.
Para todos un buen fin de semana.
I know it's not a very pleasant situation and you have to wait, but as we have already mentioned, our experts are doing their best to get to every player. Just because Nick doesn't answer you right away doesn't mean that your case is less important or that he doesn't respect you. I'll ask you for some more patience and hopefully things will move forward as soon as possible.
Anyway, have you learned anything new yet?
Muchas gracias y que tengas una buena semana.
El resumen de mi queja siempre se procesa sin cambios y debe aparecer como si hubiera sido actualizado. El cronómetro se reinicia. ¿Quizás sea posible que otro especialista en quejas me atienda? Llevo casi 3 semanas esperando aquí con mi denuncia y no hay avances. ¿Qué está sucediendo?
Saludos cordiales TheCooN82
Hello TheCooN82!
I'm sorry it takes so long, well, we are pretty occupied, that's true. I'll try to get some insights about your case, of course. I already sent a reminder. Hopefully, it helps a bit.
I see it has been a week since Nick got the requested update, if I am to speculate, I would say he's on it. 🤔
Buenas noches, ¿existe alguna posibilidad de que uno de estos 2 colegas se ocupe nuevamente de mi problema? He estado esperando más de 3 semanas para recibir ayuda. 😢😩
Una vez más un gran cumplido y gracias a estos 2 caballeros.
Saludo
ElCooN82
Hey there.
As far as I can tell, less than two days remain until the next phase of the complaint you have with Nick. So, what is the matter, please? Would you like to switch Nick for Nick? 🙂
I could not find any other open or recently submitted complaints of yours.
Nick de hace 10 meses sería genial. No quiero estresarme en absoluto, pero esperar una semana cada vez hasta recibir una respuesta es un poco molesto. Por favor, no me malinterpreten, estoy muy agradecido por el apoyo del equipo de casinoguru🤭
Que tengas un buen comienzo de semana.
Now I understand. It's a kind of comparison - I should have known 🙂
I don't want you to think I'm making stupid excuses, yet I have to say the number of complaints the Team was handling 10 months ago was much lower than in the current situation.
I agree that it must be quite a pain, still, at least once per week I see the team leader asking all members to rise their maximum capacities. I'm convinced, and I can honestly say they've pushed the limits for quite some time yet. Actually, I know some of them try to train new colleagues, but sadly, it takes a lot of time to get through the process.
I'm grateful for your understanding. Please, be a bit more patient. 🙏
Gracias por tus amables líneas 👍🏼🌷
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