Hi. If you would like an answer to your question from the casino, the best thing to do would be to ask the casino directly, either in support or live chat, who would be able to answer your question. What do you think ?
Anyway, when you say that you had a problem with the casino in the context of what you are writing, what was the specific problem ? What exactly happened that you couldn't withdraw your winnings ?
Es que no tengo manera de escribirles ya que han cerrado mi cuenta, debido a una queja que inicie con uds, debido a que hice un deposito, lo perdí, hice otro, gane una pequeña diferencia pero me asegure de haber puesto en juego x3 lo depositado asi estaba en condiciones de retirar, la cuestión que cuando gestione el retiro a los dos dia me bloquearon la cuenta y no pude tener mas acceso a ella. dps de iniciar la queja con uds, me devolvieron el saldo de mi cuenta pero no me dejan acceder a mi cuenta y me la bloquearon. Luego que les pedí que me dejaran jugar, pusieron argumentos vagos y sin coherencia diciendo que detectaron actividad sospechosa!!! calculo que la actividad sospechosa seria haber ganado... en fin lo pregunte por aca porque a ellos no puedo hablarles, de hecho estoy por comenzar una denuncia con la autoridad que concede las licencias porque es escandaloso que te cierren la cuenta cuando quieres retirar tus ganancias (que no eran muchas) acusándome de haber jugado x3 lo depositado con la intención de retirar mi deposito!!!, que clase de acusación es esa???? exactamente juego lo necesario para poder retirar lo poco que gano!!!
Por eso era mi intención que el casino se anoticie por acá de sino me deja mi cuenta lo denunciare con la autoridad que entrega las licencias..
Muchas gracias y espero que lo que escribi sirva de algo
Facundo
I have read your complaint about this casino and therefore, in my opinion, it would be best if you filed a complaint with an authority. It seems like the only reasonable solution, since the casino is stalling the firm position. I'm not sure if it would be successful, but you can at least try.
If you go for it, please let us know.
egarding my account closure at Windetta Casino:
CLOSURE AND TERMINATION BY US
14.5. Windetta in its turn, reserves the right to close your account at any time and terminate the Terms of Use and send you a written notice about it by using contact details in your account. In the event of any such termination by us we shall as soon as reasonably practicable following a request by You, refund the balance of Your Account.
They closed the account without any notice overnight. You can also see how they stick to the rules that they themselves outlined in their regulations. Wishing them bankruptcy is not enough. (:
I hope everyone wins as much as possible to make this happen.
Well, do you at least know the reason?
What was your latest dealing with them about? Any notices previously made by the chat operator or support
I'm quite convinced this isn't the first time some casino has closed your account, though I may be wrong, of course.
Dime ¿lo recibiste?
Hi. I can see that you have already submitted your complaint with our team and they are examining the case and doing their best to get it solved.
This casino has got pretty good safety index, as you can check yourself just by clicking on this link. There are some complaints from the players and our team is always working hard on every each of them. So fingers crossed here.
For now I'm kindly asking you to be patient and in the meantime if you have any questions do not hesitate to contact us please.
Did you have maybe some news from the casino?
Same problem here. Won a small amount, went from 60BRL to 200BRL, requested withdrawl and then on the other day woke up not being able to login on my account as it states "User is disabled because of a gambling addicion" lol what's that.
Hi, have you ever self-excluded yourself from a casino, or requested to do so in this one ? If not, did the casino tell you any reason why they wrote to disable your account due to gambling addiction ?
However, I noticed that you have opened a complaint, so our team will try to help you in this situation. I hope we can find out where the problem is.
El mismo problema aqui. Gané una pequeña cantidad, pasé de 20€ a 250€, solicité un retiro y luego decía "Usuario está inhabilitado por adicción al juego" 😡😡😡😡
Hello, I see you are not the only one who has the same problem. Have you written any emails to the casino in the past in the context of closing your account due to addiction or something similar ? Have you already verified your account here and if so did you pass the verification successfully ?
I think filing a complaint was a good step in this case and our team will try to find out what is the matter. I hope it will be resolved and everything will turn out well.
If you learn anything new, please let us know.
Mi cuenta está verificada y no puedo hacer un retiro a través de Pix, que debería ser instantáneo, ya llamé al soporte en vivo, envié un correo electrónico y nadie me responde y mi dinero permanece congelado. Es absurdo con el jugador, una pena, porque disfruté jugando en el casino, pero con el problema de los retiros es difícil querer volver a jugar.
Hi, I definitely understand that it doesn't add to your satisfaction if you can't make a withdrawal and the casino doesn't communicate with you on top of that.
However, how long have you been waiting for your money ? Did you play with any bonus ?
Let me know and we'll see what we can do.
Buenas noches quisiera informar a las personas que es una gran estafa en las grandes ganancias gane 35 mil euros intente retirarlo solo me dejaron retirar 3 mil y me dijeron que pasan 14 días hábiles pasaron 14 días y después de conectarme lo hice nuevamente faltaban 27 mil euros de mi cuenta, como era de esperarse les envié un mensaje, no tengo idea de qué pasó con mi dinero.. después de dos días les envié nuevamente y me dijeron que me comunicara con el departamento que se ocupa de los jugadores vip, y así lo hice hicieron clic en mi mensaje y me dijeron que mi queja fue leída e ignorada
Hi, I don't understand, did the casino give you a reason why you don't see your money there ? I have a feeling they didn't give it to you according to what you're saying.
When you mention two weeks, that's exactly the time we give casinos to pay players. According to what I saw, the casino has a limit of 3000 per day, so that's probably why they only want to pay you that much, and there's probably no more per day.
But since your money disappeared without warning, I'd file a complaint on this link and we'll try to find out what's going on.
Think you'll go for it?
Espero poder hacer algo pero ya no veo que respondan mis mensajes
So if they ignore you, in my previous reply I outlined a complaint where our team will try to help you.
Feel free to take a look at it and if you think you don't know what you should do next, go ahead.
I'll be here if you need anything.
Primero ¿qué debo hacer?
OK I'll try again, here on this link (green letters, just click on them) you can file a complaint. You describe what happened to you, our team will take a look at it and you go through the same procedure as other players. We'll ask you some questions and if we think the casino has made a mistake, we'll contact them after some time. This is usually 14 days, but depending on the nature of the case it may be sooner.
So I hope I've helped you and that you'll be able to file a complaint.
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