Hi. If you would like an answer to your question from the casino, the best thing to do would be to ask the casino directly, either in support or live chat, who would be able to answer your question. What do you think ?
Anyway, when you say that you had a problem with the casino in the context of what you are writing, what was the specific problem ? What exactly happened that you couldn't withdraw your winnings ?
Es que no tengo manera de escribirles ya que han cerrado mi cuenta, debido a una queja que inicie con uds, debido a que hice un deposito, lo perdí, hice otro, gane una pequeña diferencia pero me asegure de haber puesto en juego x3 lo depositado asi estaba en condiciones de retirar, la cuestión que cuando gestione el retiro a los dos dia me bloquearon la cuenta y no pude tener mas acceso a ella. dps de iniciar la queja con uds, me devolvieron el saldo de mi cuenta pero no me dejan acceder a mi cuenta y me la bloquearon. Luego que les pedí que me dejaran jugar, pusieron argumentos vagos y sin coherencia diciendo que detectaron actividad sospechosa!!! calculo que la actividad sospechosa seria haber ganado... en fin lo pregunte por aca porque a ellos no puedo hablarles, de hecho estoy por comenzar una denuncia con la autoridad que concede las licencias porque es escandaloso que te cierren la cuenta cuando quieres retirar tus ganancias (que no eran muchas) acusándome de haber jugado x3 lo depositado con la intención de retirar mi deposito!!!, que clase de acusación es esa???? exactamente juego lo necesario para poder retirar lo poco que gano!!!
Por eso era mi intención que el casino se anoticie por acá de sino me deja mi cuenta lo denunciare con la autoridad que entrega las licencias..
Muchas gracias y espero que lo que escribi sirva de algo
Facundo
I have read your complaint about this casino and therefore, in my opinion, it would be best if you filed a complaint with an authority. It seems like the only reasonable solution, since the casino is stalling the firm position. I'm not sure if it would be successful, but you can at least try.
If you go for it, please let us know.
egarding my account closure at Windetta Casino:
CLOSURE AND TERMINATION BY US
14.5. Windetta in its turn, reserves the right to close your account at any time and terminate the Terms of Use and send you a written notice about it by using contact details in your account. In the event of any such termination by us we shall as soon as reasonably practicable following a request by You, refund the balance of Your Account.
They closed the account without any notice overnight. You can also see how they stick to the rules that they themselves outlined in their regulations. Wishing them bankruptcy is not enough. (:
I hope everyone wins as much as possible to make this happen.
Well, do you at least know the reason?
What was your latest dealing with them about? Any notices previously made by the chat operator or support
I'm quite convinced this isn't the first time some casino has closed your account, though I may be wrong, of course.
Dime ¿lo recibiste?
Hi. I can see that you have already submitted your complaint with our team and they are examining the case and doing their best to get it solved.
This casino has got pretty good safety index, as you can check yourself just by clicking on this link. There are some complaints from the players and our team is always working hard on every each of them. So fingers crossed here.
For now I'm kindly asking you to be patient and in the meantime if you have any questions do not hesitate to contact us please.
Did you have maybe some news from the casino?
Same problem here. Won a small amount, went from 60BRL to 200BRL, requested withdrawl and then on the other day woke up not being able to login on my account as it states "User is disabled because of a gambling addicion" lol what's that.
Hi, have you ever self-excluded yourself from a casino, or requested to do so in this one ? If not, did the casino tell you any reason why they wrote to disable your account due to gambling addiction ?
However, I noticed that you have opened a complaint, so our team will try to help you in this situation. I hope we can find out where the problem is.
El mismo problema aqui. Gané una pequeña cantidad, pasé de 20€ a 250€, solicité un retiro y luego decía "Usuario está inhabilitado por adicción al juego" 😡😡😡😡
Hello, I see you are not the only one who has the same problem. Have you written any emails to the casino in the past in the context of closing your account due to addiction or something similar ? Have you already verified your account here and if so did you pass the verification successfully ?
I think filing a complaint was a good step in this case and our team will try to find out what is the matter. I hope it will be resolved and everything will turn out well.
If you learn anything new, please let us know.
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Una plataforma creada para mostrar el trabajo que llevamos a cabo para hacer realidad una industria del juego online más transparente y segura.
Un proyecto ambicioso cuyo objetivo es celebrar el trabajo de las empresas más responsables del mundo del iGaming y ofrecerles el reconocimiento que merecen.
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