Hola, ayer me registré en este casino y lo probé una vez.
Los depósitos se procesaron rápidamente y creo que tiene una buena selección de juegos.
Sin embargo, tengo un problema con el juego Rise of Merlin de Play N' Go.
Obtuve giros gratis con una apuesta de 2,50 € y gané un total de 225 €.
Sin embargo, el crédito nunca fue escrito en mi billetera.
Me comuniqué con el soporte, quien escribió al proveedor del juego.
Después de unas horas me dijeron que supuestamente había usado la función de apuesta inmediatamente después de los giros gratis y que había perdido. Probablemente esa sería la razón por la cual el dinero no fue acreditado en mi cuenta.
Sin embargo, yo no hice esto. Después de ganar, seguí jugando normalmente sin activar ninguna función.
El soporte ahora ha solicitado un video del proveedor. Realmente espero que este asunto se resuelva porque estas acusaciones son absolutamente falsas.
¿Hay quizás algo más que pueda hacer aquí para demostrar esto?
¿Alguien puede ayudarme aquí?
Hello, Pascal
The problem is Fixed, We immediately contacted Provider to solve the problem, Provider had confirmed that it was a problem on their end . We immediately Refunded Won amount and informed the player about it. Thank you for your patience pascal and I'm glad the case was decided and you are happy with the result 🙂
Hola, eso es correcto. Gracias por tu rápida ayuda.
Great casino to play fast withdrawal, Thanks
7k in my pocket
Hello Reybon, We are glad to see you are happy with your choice of casino ! 🙂 We will try our best to continue improving for our players.
I signed up and deposited via LTC and after 30 min of waiting it finally shows that its confirmed in my wallet but hasn't been credited to my account. Ive messaged support several times been waiting for a response twenty min at least and nothing. I'm getting irritated so i need somebody to get this fixed or i'll be leaving bad reviews on all the appropriate sites..
Hello kbdallas22,
Issue is fixed now and bonus is applied. The problem was that user Activated Bonus for USDTT Currency and made a Deposit in different Currency which caused the confusion. We activated bonus for kbdallas22 and started playing with no issues . Thank you for choosing Zeusglory
Be carefull,casino license is fake and probebly most games too.and they are liers!!
Are you talking from your own experience, perhaps? We can not confirm this kind of information and it is not very wise to write this kind of accusations without any proof of those. If you are able to prove it somehow and you need us to help you, please let us know.
Hello papanoel63,
I am sorry you feel that way about our Casino. But the truth is you made deposits won around 2500€ and then lost the funds in slot games and never tried to withdraw your wins. Then after you lost the amount you requested us to refund the amount and accused us that we are using fake games and more. We have tried to explain everything via Email and Chat. But instead of settling you keep accusing us with non existant accusations over and over.
Again We never promised we would refund you the amount you lost in Slots.
I sincerely hope we can stop the false accusations and move on.
Best Regarads.
I see you've gotten quite heated. I see you've been communicating with the casino. Well, as Romi said, if you have such suspicions, you have the opportunity to file a complaint with us and confirm it, because without that, it's just talk.
Here I add a link where you can write and support your opinion with evidence.
Regarding the casino promising you a refund, do you have any conversation saved when you say that it is the case ?
I will wait for the answer.
i am trying to file a complaint but i cant get threw .the casino stole my wins 2000€ no doubt !yes they promised to refund i have proof.
complaint upload is not working.it keep buffering
Dear Halil,
I would like to mention that you are still forbidden to come back to this forum or submit additional complaints in advance. Many of your previous accounts have been banned. Thus, I'm banning you again.
Based on the information I got from the casino representative, your main intention was a refund. So, at least for me, your behavior is rudely unfair, and this is something we try to avoid, especially in your case.
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