hace 2 meses
At first they didn’t deny or accept my complaint they just take a while to respond,
they asked how much I had deposited, do I have gambling issues and stuff like that
Jokabet-breaking there terms and conditions and letting me gamble hundreds without anything put in p (página 5)
hace 2 meses
Ok, thank you very much
hace 1 mes
Hello. Me again.
Did u reach out to jokabet prior to your complaint submission that you had a gambling problem? As the response from casino guru is they can't help me unless I raised/addressed this with the casino prior
hace 1 mes
Nope I never raised this to them until I wanted my refund,
they kept letting me deposit again and again and again and I said there site had nothing in place to protect anyone from safer gambling
hace 1 mes
Thank you
hace 1 mes
Do you mind if I ask you how much you were refunded please?
hace 1 mes
I've managed to get my refund nearly after 4 months
hace 1 mes
I was refunded around £2300
hace 1 mes
Well done, took a while but you got there in the end
hace 1 mes
Thank god. At last. Bet your over the moon
hace 1 mes
Thank you. I doubt they will refund me then as they may come back saying my deposits are too high but that shouldn't matter as the grounds of the complaint is the same
hace 1 mes
How much are you trying to get back if you don’t mind me asking/was it slots or live game shows?
hace 1 mes
Was on slots roughly 350 quid
hace 1 mes
350 the total your trying to get a refund for?
hace 1 mes
No mate they been misleading people you should 100 get your money back
hace 1 mes
Yes that's what they credited me back
hace 1 mes
Mine was 350 roughly
hace 1 mes
I deposited a total of £35,075. It was on slots
hace 1 mes
Yeah it could be harder trying to get all that back
hace 1 mes
That's my thoughts but the principles should be the same regardless of the figure, but let's see what they say. It's been over 2 weeks and they keep using the generic message "please wait a little longer"
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