Hi, they're licensed in Curaçao so you need to contact this licensing authority in this case. I can also see you have an open complaint. I haven't seen the documents, but they say at least that they can provide evidence about your duplicate accounts. I'm also wondering that even if you had 2 accounts, would you get any advantage of having those accounts? For example, did you get a bonus that you shouldn't receive?
Buenas noches, cómo estás? Estaba viendo de jugar en Vulkan Vegas, cuando uno juega y gana su dinero, uno puede retirar su dinero sin necesidad de pagar algo más? He visto que eventualmente tardan en llegar tus ganancias pero finalmente llegan, mi pregunta es si por ejemplo pongo 100$, gano 500$, para retirar esos 500$ tengo que pagar algo? Estaré atento a sus respuestas, gracias por su atención.
Hello, in general - I'd ask their live chat, read the Terms & Conditions. We are talking about your money after all. I'd say you should not be charged, however, it may vary under specific conditions. Asking the casino directly and taking a screenshot of the reply is the best and fastest option.
When you deposit 100 and win 500, you should be able to withdraw all your winnings. Some casinos have an anti money-laundering rule that says you need to wager your initial deposit at least 1x - 3x. It doesn't mean that you need to lose your 100, but it only means you need to play with the money a bit.
Anyway, speaking solely about the winnings - if you win 500, you don't need to pay anything. The winnings are yours.
Also won some money at vulkan vegas after depositing a few times , when it came to withdrawal after verifications for a few days , it came to light that i had a previous account which was closed anyway and winning were void . But there wasnt a problem with this website taking my deposits only when it was their turn to payout . They just simply dont remind you that there was a previous account .
Hola adrian
Yo tuve el mismo problema. Bueno, todo estuvo genial. Intenta retirarte en inglés. Entonces funcionó para mí sin ningún problema. Buena suerte
They often don't even know you had an account there before you ask for the 1st withdrawal, because they have no reason to check your account.
Anyway, if you didn't play with a bonus on the 2nd account and you won while playing with your own money, then there's no reason to void your winnings, because you didn't get any advantage for having another account there.
Hola querido equipo de casinogoru
¡Recibí dinero de bonificación y logré convertirlo ya que estaba en 480 euros ahora el problema era que 300 estaban en mi cuenta de dinero real y los 180 euros restantes desaparecieron!
¿Puedes explicarme esto? Casino Vulcanvegas
Ya he hecho varios pagos, nunca hubo problema.
Hello,
for a proper explanation, it would be good to know the terms and conditions for the bonus you took.
The first option is that the maximal payout from this bonus is limited to €300.
The second option is that it was some kind of sticky bonus you can not withdraw, think of it as an overdraft.
You can play with the bonus amount, so you can play longer and get further chances for a big win but you can't withdraw this bonus amount it will be deduced.
The third option that comes to my mind is this kind of interesting information we provide:
Did you try to ask their chat, please?
hola... yo tampoco puedo retirar el dinero de vulkan..ni checando la cuenta he probado de diferentes formas y no funciona... quisiera ayuda para retirar mi dinero
Hello.
Do I understand correctly that you can not access your account anymore?
Did you get any explanation, please?
Have you already passed the verification (KYC)? Because the account can be blocked in order to finish KYC.
Hola.... documentos verificados exitosamente. En espera de procesamiento de retiro, tan pronto como termine, vuelva a informar, 👍
Hello there,
that's good. Hope it will work...
Me acabo de registrar en mi cuenta y quería depositar 20 €. De repente me dice que tengo 3.000€ y 3 céntimos en mi cuenta. ¿Cómo puede ser esto un error?Nombre de cuenta Al******
Identificación del jugador: ***********
¿De dónde salen los 3000€?
Hello,
at first, do not ever paste your account or login detail again. IT'S NOT SAFE
We are not the casino's support so I would suggest you ask in the casino.
Hola buenas tardes mi nombre es Jeniffer pua.... He jugado en vulkan Vegas desde hace tiempo y ganado y he podido sacar... Pero ahora último gane y quería sacar y me bloquearon mi cuenta ... Según me dicen que he jugado usando un vpn no tengo ni idea que es eso y voy a usar.... Tengo 1000$ dólares en mi cuenta como puedo hacer para recuperar mi dinero...espero su pronta respuesta...
Me dicen que he jugado con un vpn desde ecuador y yo estoy acá en Chile no puede ser... Necesito recuperar mi dinero....
Pero yo no he usado nada de eso... Cómo lo dije anteriormente no sabía ni que era un vpn como puedo hacer para recuperar mi cuenta y mi dinero...
Hello,
If the casino proves that you violated their terms and conditions then you have a problem.
On the other hand, you must be provided with some evidence declaring you really did something wrong.
Vulkan Vegas is a decent casino with the perfect reputation, so I'd assume they check the issue carefully.
If you think something is wrong, you can submit a complaint here and we will look into this.
Please be advised that we need some time to evaluate each complaint, so please be patient.
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