Gama Casino - El jugador no puede utilizar el bono sin depósito.

This casino offers a no-deposit bonus credited to the account in the amount of 60 reais or 10 €. They provide games available to use the bonus, but none of the games work. It gives an error. If I have to make a deposit, then it stops being a no-deposit bonus. It's very frustrating to receive a bonus and not be able to use it.

Este casino te dá um bônus sem depósito creditado na conta no valor de 60 reais ou 10 €.. Disponibiliza jogos disponíveis para usar o bônus, só que nenhum jogo entra. Dá erro. Se eu tiver que fazer um depósito então deixa de ser um bônus sem depósito. Muito frustrante vc receber um bônus e não poder utilizá-lo.

Dear anamattar1967,

Thank you very much for submitting your complaint. I’m sorry to hear about the issues you’ve encountered with the no-deposit bonus at the casino.

To help us understand the situation and move forward with resolving this, could you please clarify a few details for us?

• Can you confirm the specific games you were trying to play with the bonus? Were these games listed as eligible for the bonus when you received it?
• What kind of error did you experience when trying to play the games? Did the casino provide any instructions on how to resolve it, or did they offer any solutions?
• Have you contacted the casino's customer support about this issue? If so, could you share their response or any communication you received?
• Have you experienced this issue with any other games or bonuses at this casino, or was it just this particular no-deposit bonus?

Please feel free to forward any relevant communication or screenshots to petronela.k@casino.guru. This will assist us in resolving the issue more effectively.

Your cooperation is crucial for us to proceed with the investigation and to mediate with the casino. Without your input and additional details, it will be difficult to take further steps toward solving this issue.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela

Hello, they themselves have games available for bonus balance. But none of them worked. I tried several and couldn't play any of them. I couldn't get through to support. I only had this problem because the bonus I received was a registration bonus. Thank you for your help. But it's frustrating for the player to go through this situation.

Olá! Eles mesmos disponnibizam jogos elrgíveis para saldo de bônus. Mas nenhum funcionou Tentei vários e não consegui em nenhum. Não consegui falar no suporte. Só tive esse problema pois o bônus que recebi foi de registro. Agradeço a ajuda. Mas é frustrante para o jogador passar por essa situação.

Good morning. Today I managed to speak to the attendant and received some guidance that failed. I entered the chat again and was told that I can only use the NO DEPOSIT bonus if I make a DEPOSIT. kkkkk

Whenever I come here to Casino Guru it's to use recommendations about casinos with a VERY HIGH security rating. But we players need security too. They can't offer a no deposit bonus if the player has to deposit. It doesn't make sense. But thanks all the same, although I got frustrated and rate Casino Gama as very bad. Thank you. If you want to close the case, you can. Please.

Bom dia. Hoje eu consegui falar com o atendente e recebi algumas orientações que falharam. Entrei novamente no chat e fui informada que só posso utilizar o bônus SEM DEPÓSITO se eu fizer um DEPÓSITO. kkkkk

Sempre que entro aqui no Casino Guru é para utilizar recomendações sobre casinos com índice de segurança MUITO ALTO. Mas nós jogadores também precisamos de segurança. Não podem oferecer um bônus sem depósito se o jogador precisa depositar. Não faz sentido. Mas agradeço mesmo assim, embora tenha me frustrado e avalio o Casino Gama como muito ruim. Grata. Se quiserem encerrar o caso podem encerrar. Por favor.

Hello

The bonus is considered non-deposit for the reason that you do not need to make a deposit to activate it. However, we would like to inform you that the wagering of this bonus is made at the expense of real funds, for this purpose it is necessary to make a deposit. The condition of wagering the bonus at the expense of real funds is indicated on the card of this bonus, with this information can be familiarized at any time.

Okay. Since I can't use the bonus, close my complaint.

Ok. Já que não posso usar o bônus encerre minha reclamação.

Dear anamattar1967,

Thank you for sharing your experience with us. We understand how disappointing it must be to receive a no-deposit bonus, only to encounter difficulties using it without a deposit.

After reviewing the casino’s terms, it appears the wagering requirements for this bonus involve real funds. While we recognize that such conditions may not be ideal, they are standard across many online casinos. The casino has confirmed that this information is accessible in the bonus terms, and we agree that each casino reserves the right to set their promotional rules.

As per your request, we will proceed with closing this complaint. If you have further concerns or encounter similar issues elsewhere, we’re here to assist.

Thank you for using Casino.Guru, and we hope your future gaming experiences are more enjoyable.

Best regards,

Petronela

Casino.Guru