GGBet Casino - El retiro del jugador se ha retrasado.

The casino asks for proof of income in order to pay out my € 550 winnings.

Das Casino fordert zur Auszahlung meines Gewinns von 550€ einen Einkommensnachweis.

Dear Mario,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand that the requested information is necessary for the casino to make sure that your funds have been obtained legally and you have enough funds to participate in the betting. AML (Anti-Money Laundering) Regulations for Gaming and Gambling Industry are usually set by the Licensing Authority and all the licensed casinos have to comply and follow these policies. It seems that the casino has a strict verification process, but it's not unusual.

That’s why we advise players to fully cooperate with casinos and provide all the required documents as soon as possible.

Looking forward to hearing from you.

Best regards,

Petronela

okay, that was unusual for me, but after submitting the documents it was paid out immediately

okay, war für mich ungewöhnlich, aber nach einreichen der Unterlagen wurde auch sofort ausbezahlt

Perfect 🙂 As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Mario, for your cooperation and confirmation, and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru