HitNSpin Casino - Retraso en el proceso de retiro del jugador.

I received confirmation of my withdrawal on 08.01.2024, but the money has still not arrived in my account. The support team has been telling me ever since to wait. My bank knows nothing about it, which implies that this awful casino has not even processed my withdrawal. Dealing with their customer service only leads to delay... for days now, they've been saying that my matter is being processed... but nothing happens! This is an absolute criminal casino!!!!! Their incompetence is unbeatable. Everyone, stay well clear!!!

Ich habe am 08.01.2024 meine Auszahlung als Erfolg bekommen. Das Geld ist bis heute nicht auf meinem Konto. Der Support vertröstet mich seit dem tag ich solle warten. Meine Bank weiß von nichts, was heisst dieses dreckscasino hat meine Auszahlung gar nicht bearbeitet. Beim Kundendienst wirst du nur hingehalten...es heisst seit Tagen mein Anliegen wird bearbeitet...passieren tut aber nichts! Absolutes VerbrecherCasino!!!!! An Inkompetenz sind due nicht zu überbieten. Lasst bloß alle die Finger davon!!!

Dear kroemer1312,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Petronela

Yes, in this "casino" you just have to wait. However, nothing happens either way. And there is no mention of waiting 14 days for payouts that the casino misses. It's a damn cheek of your "casino" not to pay. I have pointed out several times that I can also have the money paid out to my wallet and the "casino" will repeat its money from there and will have squandered it.

There is NOTHING in your terms and conditions about waiting 14 days!!! SO FINALLY PAY. ABSOLUTE CRIMINAL GANG!!! Stay away from the casino

Ja in diesem "Casino" musst du nur warten. Passieren tut allerdings so oder so nichts. Und von 14 Tagen warten bei Auszahlungen die das Casino verschlampt ist auch nirgendwo die Rede. Es ist eine verdammte Frechheit von eurem "Casino" nicht zu zahlen. Ich habe mehrfach darauf hingewiesen das ich das Geld auch auf mein Wallet auszahlen lassen kann und das "Casino" sich sein Geld von da wiederholt wird sie es verschlampt haben.

Von 14 Tage warten steht in euren ganzen AGBS NICHTS!!! ALSO ZAHLT ENDLICH. ABSOLUTE VERBRECHERBANDE!!! Finger weg von dem Casino

Dear kroemer1312

Sorry to hear HitnSpin did not meet your expectations.

Can you please specify the disputed transaction ID?

Thank you in advance!

The customer service at hitnspin is a bunch of incompetent idiots. I was just back and it's always the same shit... your application is being processed. And then the banger, response from customer service, unfortunately it hasn't been processed yet. Three days ago it was still being processed. They blatantly lie to you. Unbelievable dirty shop!!!! Only assholes and criminals at work!!! The casino is the last shit. Keep your hands off it, you're just being taken for a ride here. Something like that belongs on the blacklist. Really the very last thing. Such criminals and liars are disgusting.

Der Kundendienst im hitnspin ist ein Haufen unfähigen Vollidioten. War gerade wieder da und immer dieselbe scheisse...ihr Antrag wird bearbeitet. Und dann der knaller, Antwort vom Kundendienst, leider wurde das noch nicht bearbeitet. Vor drei Tagen hieß es noch wird gerade bearbeitet. Die lügen einem dreist an. Unfassbarer Drecksladen!!!! Nur Arschlöcher und Verbrecher am Werk!!! Das Casino ist die letzte Scheisse. Lasst alle die Finger davon, hier wirst du nur Verarscht. Sowas gehört auf die schwarze Liste. Das wirklich allerletzte. Ekelhaft solche Verbrecher und Lügner.

Latest statement from customer service...it's currently being worked on. They're kidding you here because the beams bend. Sowss of antisocial this store. HANDS OFF DEAR PEOPLE OF SUCH A CRIME SYNDICATE

Neuste Aussage vom Kundenservice...es wird jetzt gerade daran gearbeitet. Die verarschen einen hier das sich die Balken biegen. Sowss von asozial dieser laden. FINGER WEG LIEBE LEUTE VON SO EINEM VERBRECHERSYNDIKAT

I must caution you that the use of offensive or intimidating language will not be tolerated. Any further attempts to verbally attack or intimidate the professionals at Casino.Guru or any staff members of the casino may result in the permanent blocking of your profile on our website. Our primary goal is to assist players, and we have a zero-tolerance policy for such behavior.

I did not mention that the casino's Terms and Conditions explicitly state a 14-day period. At Casino.Guru, we handle delayed payment complaints only after the 14-day period following the expiration of the withdrawal request.

Yes to pay out, but if the casino is unable to transfer a payout correctly this is no longer possible. My lawyer is happy.

Ja um auszuzahlen, aber wenn das Casino unfähig ist eine Auszahlung korrekt zu überweisen ist das hinfällig. Mein Anwalt freut sich.

Dear kroemer1312

Once again, apologies for the inconvenience caused.

The ticket was raised to the PSP and they are investigating.

We will prioritize the request.

We've credited a bonus, hope you like it 🙂

Thank you for your patience!

That's all very nice, but I don't have any of it. I now rely on the money from my winnings!!!! I miss it!!!!

Das ist ja alles ganz lieb, aber davon habe ich gar nichts. Ich bin auf das Geld aus meinem Gewinn mittlerweile angewiesen!!!! Es fehlt mir!!!!

There you go, have your bonus back. It was a nice attempt, but I would like to have my winnings paid out immediately. To my my finity account. Everything else seems to be completely overwhelming for you. And please do it today!!! Thanks

So bitte schön, habt euren Bonus wieder zurück. War ja ein netter Versuch, aber ich möchte umgehend meinen Gewinn ausgezahlt kriegen. Auf mein my finity Konto. Alles andere scheint euch ja völlig zu überfordern. Und das bitte heute noch!!! Danke

Hello kroemer1312

The transaction turned out to be unsuccessful.

We are kindly asking you to make a withdrawal request once again.

Thank you for cooperation!

I ask that you transfer it to my wallet immediately. I have submitted a request for payment.

Ich bitte darum es sofort auf mein wallett zu überweisen. Antrag auf Auszahlung ist gestellt von mir.

Thank you very much for your efforts.

Lieben Dank für Ihr bemühen.

Hello kroemer1312

Please confirm the money was received.

Regards

Hi kroemer1312,

Could you please confirm that you received your winnings already? I'd like to update the status of the complaint accordingly.

Thank you very much in advance.

Received money after a long back and forth. Thanks

Geld nach langem hin und her erhalten. Danke

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, kroemer1312, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru