IamSloty Casino DE - El jugador solicita un reembolso completo del depósito.

Hello dear casino guru team, I have been locked in the oasis database since October. I was able to log in and deposit at imasloty.de without any problems. I wrote this in live chat and it is said to be checked by management, but I would like to make sure with the complaint that the whole thing is being processed. Here is an excerpt from the general terms and conditions of this casino.

The Winzon Group Ltd. applied for a German license for virtual slot machines on November 29, 2021. The provision and operation of the gaming offer of the virtual machines takes place in accordance with the implementation guidelines of the German Chamber of Gambling of September 2020 and the applicable requirements of the State Treaty on Gaming 2021 of the Federal Republic of Germany (GlüStV 2021).

I'm requesting a refund as I didn't get banned for no reason.

Hallo liebes casino guru Team ich bin seit Oktober in der oasis Datenbank gesperrt ich konnte mich mühelos bei imasloty.de einloggen und einzahlen. Habe dies im live Chat geschrieben und wird angeblich von der Geschäftsleitung geprüft dennoch möchte ich mit der Beschwerde auf Nummer sicher gehen das dass ganze bearbeitet wird. Hier ein Auszug aus den allgemeinen Geschäftsbedingungen dieses casinos.

Die Winzon Group Ltd. hat am 29. November 2021 eine deutsche Lizenz für virtuelle Spielautomaten beantragt. Die Bereitstellung und der Betrieb des Glücksspielangebots der virtuellen Automaten erfolgt gemäß den Vollzugsrichtlinien der Deutschen Glücksspielkammer vom September 2020 und den anwendbaren Anforderungen des Glücksspielstaatsvertrags 2021 der Bundesrepublik Deutschland (GlüStV 2021).

Ich beantrage eine Rückerstattung ich habe mich ja nicht ohne Grund sperren lassen.

Dear Heiko004,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I’m sure that you are aware of the geolocation of OASIS operation:

"The OASIS player blocking system is being introduced in line with the provisions of the State Gambling Agreement (GlüNeuRStV), according to which legal online gambling is allowed throughout Germany."

Since you have chosen a casino with Maltese license, it will be very difficult to resolve this case to your satisfaction. Have you informed the casino about your gambling problem?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

The casino knew I had gambling problems. It does have a Maltese linzenz, but there is also a contract with the German authorities on their website, which I copied

Das casino wusste das ich Probleme mit dem Spielen habe. Es hat zwar eine maltesische linzenz, aber auch einen Vertrag mit der deutschen Behörde steht ja auf deren Homepage habe es ja kopiert

I have checked the website and this is what I found (here):

"About IamSloty

This website (https://iamsloty.de) is owned and operated by Winzon Group LTD, (Reg. Nr. C89900) of 115A, Level 5, Valley Road, Birkirkara, BKR 9022, Malta, and regulated by the Malta Gaming Authority under licence number MGA/B2C/717/2019, issued on 24th of September 2020, to offer Type 1 Gaming Services. Winzon Group Ltd. applied for a German license for virtual slot machines on November 29, 2021. The provision and operation of the virtual slot machine gaming offer are carried out in accordance with the Enforcement Guidelines of the German Gaming Board of September 2020 and the applicable requirements of the Interstate Treaty on Gaming 2021 of Germany (GlüStV 2021)."

If I understand correctly, the company applied for the German License but it wasn't granted yet. Do you have any other information?

Have you informed the casino about your gambling problem, please?

Yes, the casino knew I had gambling problems

Ja das casino wusste das ich Probleme mit dem Spielen habe

Please forward any relevant communication and supporting evidence to petronela.k@casino.guru at your earliest convenience. Thank you in advance.

Dear Heiko004,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.