KheloStar Casino - La cuenta del jugador se bloqueó después de la solicitud de retiro.

The great fraud site ever.please don't sign up and deposit your money here.they will surely block you and not giving your withdrawal amount .I have made a withdrawal of rs 23k on 21 January 2024,but in very next morning they block my account without any explanation in my registered email..I tried their live chat also via guest login,but they also didn't reply by any single word and block the live chat also.. please help me to get my withdrawal.

Hello superking12,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with KheloStar Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

No sir,my account is not verified yet,as they didn't give me any single scope to verify my account..As already I mentioned,they blocked all the way to communicate them..

Yes,I accumulated all my winnings from my real balance only,I didn't use any bonuses.

I am trying to contact them yesterday night via their live chat but after seeing my khelostar username they blocked the live chat immediately.

Thank you superking12 for all the information provided. I will now forward your complaint to my colleague Tomas (tomas.k@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hi superking12,

I've reviewed your case and fully understand your concerns. I'll try my best to help you with the issue by contacting the casino.

I'd like to ask KheloStar Casino to join this conversation and share more information regarding the case.

Could you kindly explain the reason for blocking the player's account and withholding their winnings?

Thank you.

Best regards,

Tomas

Casino.Guru

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

We regret to inform you that, despite our efforts, we have not received any response from the casino regarding the issue at hand. Consequently, we are compelled to officially close the complaint as 'unresolved'. It's important to note that the casino retains the option to revisit and reopen this complaint at any point in the future.

We understand the frustration and disappointment this may cause, and we sincerely apologize for not being able to offer more assistance in resolving the matter. Should there be any developments or if you require further support, please do not hesitate to reach out to us.