Leon Casino - El jugador está luchando por retirar sus ganancias.

Hello, I played at Leon casino, however I made a withdrawal of €80 which supposedly when I did it went directly to my account, now the last time I don't know why that option no longer exists and yet it was forwarded to mifinity where I've been trying to get my account validated for weeks, and yet the only thing they validated was my debit card and they still won't let me withdraw, I don't know why, I've been doing this for weeks, the money is there and it's not I can't do anything about it

Olá , joguei no casino Leon, no entanto fiz um levantamento de 80€ que supostamente quando fazia ia diretamente para a minha a conta, agora a última vez não sei porque razão essa opção deixou de existir e no entanto foi encaminhado para o mifinity em que estou a semanas a tentar que me validem a conta, e no entanto a única coisa que me validaram foi o cartão de débito e mesmo assim não me deixam fazer o levantamento, não sei porque razão, ando nisto a semanas o dinheiro está lá e não consigo fazer nada dele

Dear Tatiana2695,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal issue.

Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t mean necessarily, that it will be offered for withdrawals too, also it can be discontinued at any time. Unfortunately, casinos are sometimes powerless and limited in offering payment methods to their customers.

Nevertheless, if I understood correctly, and your funds are being held by MyFinity, I'm afraid we won't be able to help you. My only recommendation would be to contact the payment provider directly.

Thank you in advance for your reply and understanding.

Best regards,

Petronela

Dear Tatiana2695,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.