Leon Casino - El jugador se queja de que no recibió el bono de depósito.

I made a first deposit of 50€ and I was expecting to receive my bonus of first deposit after I've chosen it. They didn't credit any bonus to me and they don't respond to my emails in which I ask for my bonus. Dissatisfied.

Dear Sofia,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Which exact bonus you have tried to redeem? Please forward its name or a specific link to petronela.k@casino.guru. Additionally, please attach all the relevant communication between you and the casino. Have you played any of your deposited funds or they're still untouched in your account?

Meanwhile, please understand, that we can’t penalize the casino for not giving you a bonus automatically.

Thank you in advance for your reply and I hope we will be able to help you as soon as possible.

Best regards,

Petronela

Dear Sofia,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.