Locowin Casino - El retiro del jugador se ha retrasado.

Good day

I have already paid out money for 1 week, but it is always "in progress".

Why am I not already getting this money?

Guten Tag

Ich habe geld auszahlung gelassen schon 1woche,aber immer moch im "im Gange".

Warum bekomme ich nicht schon dieses Geld?

Dear szchristian,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal.

Do I understand correctly that your withdrawal is still pending inside the casino account without being processed?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Assuming that you have completed KYC verification successfully and had your withdrawal approved by the casino, still, if you don’t receive your winnings by then, please, let us know and we will try to help you.

Thank you in advance for your reply.

Best regards,

Petronela

thank your answer Petronela

I have uploaded my all documents and I have had e-mail all its fine!

Simply when the payout is already 1 week pending!

danke deine Antwort Petronela

Ich habe meine alles Dokuments Hochgeladet und ich habe E-mail gehabt alles its Fine!

Einfach beim die Auszahlung steht schon 1woche Pending!

I fully understand your frustration, szchristian. I will set the timer for additional 7 days and if there’s no development by Monday, we will intervene. Let’s stay positive and wait for the good news regarding your withdrawal. Thank you in advance for your patience.

Thank you Petronela

Danke Petronela

Dear Petronela

You blocked me because I have 2 accounts !! ??

I don't have a 2 account !!!

I have given a new address because I live in a new apartment !!

That doesn't mean I have 2 accounts !!

Liebe Petronela

Sie haben mich gespert weil ich habe 2 Konto!!??

Ich habe keinen 2 Konto!!!

Ich habe neue Adresse gegeben weil ich wohne nue Wohnung!!

Das heisst nicht ich habe 2 Konto!!

Do I understand correctly that you have been accused of opening multiple accounts? Could you please forward any relevant communication between you and the casino to petronela.k@casino.guru?

Yes, I'll do it

Ja ,mache ich

Thank you very much, szchristian, for the forwarded communication and screenshots.

We will contact the casino and ask for supporting evidence, but, before we do so, could you please advise if, to the best of your knowledge, there’s a possibility that someone else from your family members or neighbors has opened an account from the same IP address or device as yours or using your email address? Were your winnings accumulated with or without an active bonus? Have you redeemed any promotional offers in this casino in the past? 

E-mail address only mine!

No bonuses and no bonuses!

E-mail adresse nur meine!

Keine bonus und keine boni!

Thank you very much, szchristian, for providing all the necessary information. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello szchristian,

I looked at your complaint and will do my best to help you. I would like to invite Locowin Casino into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?

I would also like to know

Ich möchte auch gerne wissen

Today!

Locowin casino wrote 10 days earlier I get the money back what did I count but also 10 days in pending! What the shit casino this ???

Locowin casino hat geschrieben 10 Tage früher ich bekomme Das geld zürück was habe ich bezählt aber das auch 10 Tage im Pending! Was für eine Scheiße casino das???

We would like to ask the Locowin Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

I apologize, but since we haven’t received any response from the casino regarding the issue, we can not continue resolving this complaint and we are forced to close it as ‘unresolved’. You can contact Malta gaming authority. If you need my help with contacting them just send me an email here: viliam.v@casino.guru

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the Casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The Casino can ask to reopen this complaint anytime.