Lucky Wins Casino - El retiro del jugador se ha retrasado.

On August 19, 2021, I requested my payment of 3050 euros. My account is verified. The status is permanently in process. One is always put off by the customer service - you should be patient. I am out of patience. I ask for help

Ich habe am 19.08.2021 meine Auszahlung in Höhe von 3050 Euro beantragt. Mein Konto ist verifiziert. Der Status steht dauerhaft auf ist in Bearbeitung. Über den Kundenservice wird man immer vertröstet man solle Geduld haben. Ich habe keine Geduld mehr. Ich bitte um Hilfe

Dear Meikjes1899,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal.

Could you please confirm that your account has been successfully verified in the past? Have you accumulated your winnings with or without an active bonus?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Hello, my account has been verified and I have met all conditions. It has been almost 6 weeks since the request for payment was made

Guten Tag mein Konto wurde verifiziert und ich habe alle Bedingungen erfüllt. Die Beantragung der Auszahlung ist mittlerweile fast 6 Wochen her

I commissioned the payout on August 19th, it's now almost October !!

Die Auszahlung hab ich am 19.August beauftragt wir haben jetzt fast Oktober!!

Thank you very much, Meikjes1899, for providing all the necessary information. I will now transfer your complaint to my colleague Peter who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Thank you, I hope we can finally achieve something.

Dankeschön ich hoffe wir erreichen endlich etwas.

I just wrote to the casino again. According to them, it is allegedly still checked whether I have adhered to the AGBS, which is the case with me ... Of course, they cannot say how long the test will take. Always the same excuses from them!

Hab jetzt gerade nochmal mit dem Casino geschrieben. Laut denen wird angeblich noch geprüft ob ich mich an die AGBS gehalten haben was der Fall ist bei mir ... Wie lange die Prüfung dauert können die natürlich nicht sagen. Immer die gleichen Ausreden von denen!

Hi Meikjes1899,

I looked at your case and understand the situation. I will contact the casino and see if I can help. I would like to invite Lucky Wins Casino to the conversation to participate in the resolution of this complaint.

Thank you 🙂🙂

Danke 🙂🙂

Lucky Wins Casino doesn't seem to have to answer! 😡

Das Lucky Wins Casino hat es scheinbar nicht nötig zu antworten! 😡

Players withdrawal was approved. Delayed due to automatic risk rules.

Lucky Wins Casino what does this mean for my payout? How long will it take until it is paid out?

Lucky Wins Casino was bedeutet das für meine Auszahlung? Wie lange dauert es noch bis es ausgezahlt wird?

The status of my payout is now accepted. Let's see when the payout is completed.

Der Status meiner Auszahlung steht jetzt auf akzeptiert. Mal gucken wann die Auszahlung abgeschlossen wird.

Hello Meike, It should be in your bank account within 10-12 business days the latest.

Okay then I hope it works 👍

Okay dann hoffe ich Mal das das klappt 👍

Hi all, thank you for your replies.

Dear Meike,

I will set the timer to 12 days and get back to you, I hope you will receive your winnings by then.

Thanks Peter I hope so too 👍🙂

Danke Peter das hoffe ich auch 👍🙂

Lucky Wins Casino why does it take so long after the withdrawal has been accepted?

Lucky Wins Casino wieso dauert es solange nachdem die Auszahlung akzeptiert wurde??

The payout has not yet arrived! 😡 Will be put off again !! @Lucky Wins Casino what's going on that you have to wait again after the payout has been accepted? 😡😡😡😡

Die Auszahlung ist Noch nicht da! 😡 Wird wieder hingehalten!! @Lucky Wins Casino was ist da los das man nachdem die Auszahlung akzeptiert wurde wieder solange warten muss?? 😡😡😡😡

Dear Lucky Wins Casino team,

Could you please explain what is going on with Meike's withdrawal?

I just contacted the casino again! Allegedly, my payout is subject to an additional check! The payout is accepted and has already been checked for 10 weeks. Wonder what still needs to be checked if the payout has been accepted!

Ich habe das Casino gerade nochmal kontaktiert! Angeblich wird meine Auszahlung einer zusätzlichen Prüfung unterzogen! Die Auszahlung ist akzeptiert und wurde schon 10 Wochen geprüft Frage mich was jetzt noch geprüft werden muss wenn die Auszahlung akzeptiert wurde!

@Lucky Wins Casino !!! What is so difficult about paying out my payout? I have been waiting for 2 months !!

@Lucky Wins Casino!!! Was ist so schwer daran mir meine Auszahlung auszuzahlen? 2 Monate warte ich jetzt schon!!!!

Nothing happens! Allegedly the payout is being checked again 😡 The payout was accepted over two weeks ago and I'm still waiting for my money !!!!

Es tut sich gar nichts! Angeblich wird die Auszahlung nochmal geprüft 😡 Die Auszahlung wurde vor über zwei Wochen akzeptiert und ich warte immer noch auf mein Geld!!!!

Good evening!

I was just in the chat at Lucky Wins again. The technical check objected to my payout, whereupon it was accepted 3 weeks ago. Now supposedly my personal data will be checked before the money is paid out! The chat employee has sent a reminder to the finance department, I hope that something will finally happen and I will finally get my 3050 euros! The application was now more than 2 months ago and I am at the end of my patience!

I hope that the Lucky Wins Casino also expresses itself here!

Guten Abend!

ich war gerade nochmal im Chat bei Lucky Wins. Die technische Prüfung hat meine Auszahlung beanstanden woraufhin sie ja vor 3 Wochen akzeptiert wurde. Jetzt werden angeblich noch meine persönlichen Daten überprüft bevor das Geld ausgezahlt wird! Die Mitarbeiterin vom Chat hat eine Mahnung an die Finanzabteilung geschickt ich hoffe das sich endlich was tut und ich meine 3050 Euro endlich bekomme! Die Beantragung ist ja mittlerweile über 2 Monate her und ich bin mit meiner Geduld am Ende!

Ich hoffe das sich das Lucky Wins Casino auch noch selber hier äußern tut!

Hi Meike,

Thanks for the update. I completely understand your frustration, it's been too long.

We would like to ask Lucky Wins Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, the complaint will become ‘unresolved’ which may negatively affect its rating.

Thanks for the feedback!

Danke für die Rückmeldung!

Hi Meike,

It seems that the casino won't be replying anymore. Has there been any news?

No, I haven't got a profit yet 😡😡😡

Nein hab bisher noch keinen Gewinn bekommen 😡😡😡

I can no longer enter my account 😡😡😡 it was still possible yesterday!

Ich komme in meinen Account nicht mehr rein 😡😡😡 gestern ging es noch!

Hi Meike,

Unfortunately, it seems that the casino stopped responding entirely. I’m afraid, there is not much that can be done without cooperation from its side. I will mark the complaint "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email. In the meantime, I recommend you to contact the Gibraltar Gaming Authority and follow the steps here: https://www.gibraltar.gov.gi/finance-gaming-and-regulations/gambling-commissioners-advice-complainants. A gaming authority has better options and tools to help players, especially in such cases like this one. Please let me know if you need help with filling the form or how the authority responded if you can manage to do this on your own (peter.m@casino.guru). I wish I could be of more help.

Best regards,

Peter