Magic Win Casino - Pago retrasado de las ganancias del casino.

Hello everyone, I have been waiting for my payout since January 22, 2024. At the beginning, they paid out quite quickly but no matter how often I inquire, I always get the same answer: they are truly sorry, sometimes it takes a little longer due to high demand. Well, almost 3 months is just a little longer.

Hallo zusammen ich warte seit dem 22,01,24 auf meine gewinn auszahlung am anfang haben sie noch sehr schnell ausgzahlt aber egal wie oft ich nachfrage immer die gleiche antwort es tut ihnen sehr leidn manchmal dauert es wegen zu hohen aufkommen etwas länger naja fat 3 Monate ist ja nur ein bisschen länger .

Dear Chaser361,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, I’d like to emphasize that we received many complaints about delayed withdrawals from Magic Win Casino. Regardless of many submitted cases, the casino decided to have a No Reaction Policy approach to all our attempts to negotiate any kind of issues. 

I can only imagine how frustrating it must be waiting for your money and not having any feedback about when you’ll receive it and I also genuinely hope that your winnings will be sent to you eventually.

• Could you please advise if your winnings were accumulated with or without an active bonus?

Thank you in advance for your cooperation and reply.

Best regards,

Petronela

Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.

With bonus I did everything according to the rules as I said the first 3 payouts were in my account after 3-5 days but when I won more it was no longer that

Mit Bonus habe aber alles nach vorschrift gemacht wie gesagt die ersten 3 auszahlungen waren schon nach 3-5 tagen auf meinem konto aber als ich höher gewonnen habe war es das nichts mehr

Dear Chaser361,

Unfortunately, I would like to inform you that since this casino has 10+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, it seems to be a common practice of Magic Win Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from this casino. I wish I could be of more help.

The casino can reopen this complaint anytime.