Mega Dice Casino - El jugador se queja del retraso en la retirada tras la autoexclusión.

Megadice refusing to payout requested withdrawal.

Because of that i requested to be self excluded for permanent as i do not wish to be playing at their casino.

I expected my money to be paid fast because its a crypto casino but that was a lie. I have sent full documents to them for "ID" and to verify the player account before it was closed.

The operator ignored the question about the payment and i will request a full refund of all my deposits as they never had the intention of paying out the winnings.

Chat started: 2023-12-28 04:24 PM UTC

(04:24:07 PM) vibs58: I herby request permanent self exclusion from Megadice, the withdrawal on hold should be paid out instantly.

(04:24:22 PM) *** Anna joined the chat ***

(04:24:25 PM) Anna: Hello and welcome to our Live Chat! My name is Anna and I will assist you today.

(04:25:06 PM) Anna: Sure, I will need a moment. I am sorry to hear about your decision.

(04:26:23 PM) Anna: Thank you for your patience.

(04:26:41 PM) Anna: As per your request, we have permanently closed your account with us. It will not be possible to re-open it under any circumstances.

We thank you for your time spent on our site and wish you all the best!

(04:27:07 PM) vibs58: Great, i expect the money within some minutes.

(04:27:39 PM) Anna: You are welcome.

(04:27:48 PM) Anna: I wish you a lovely rest of your day!

(04:27:51 PM) *** Anna left the chat ***

Dear Tinderpri944,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Petronela

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

Dear Tinderpri944,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.