Mr Bet Casino - El jugador tiene problemas para completar la verificación de la cuenta.

Hello, I've been trying to verify myself at Mr.Bet for days to get my payout. Every day my proof of payment is rejected, regardless of whether it's a PDF or a screenshot from my account.

Unfortunately, you always only find out after 24 hours.

A real reason is never given.

Hallo, ich Versuche mich seit Tagen bei Mr.Bet zu Verifizieren um meine Auszahlung zu bekommen.jeden Tag wird mein Zahlungsnachweis abgelehnt,egal ob PDF oder Screenshot aus meinem Konto.

Leider Erfährt man das immer erst nach 24h.

Ein richtiger Grund wird nie angegeben.

Dear Crunchy163,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Have you been informed what specifically seems to be a problem in verifying your account? Could you please advise how many days ago you requested a withdrawal and started the account verification?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

I started It in the 8th November.They're still Working on It or Something.Got No Response since friday...

Today it was again declined, because of ppor quality... it was a screenshot.. one as a picture and again in pfd

Pls can someone help me, iam so worried

Thank you very much, Crunchy163, for providing all the necessary information. I will now transfer your complaint to my colleague Peter (peter.m@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Hi Crunchy163,

I have looked at your case and understand the situation. Let me contact the casino and I will do my best to help. I would like to invite Mr Bet Casino to the conversation to participate in the resolution of this complaint.

Verification has been completed and withdrawal is in progress

Die Verifikation wurde abgeschlossen und die Auszahlung ist in Bearbeitung

Got the money, thanks

Habe das Geld bekommen, danke

Hi Crunchy163,

Thank you for the update. I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Peter