Mr Bet Casino - El jugador tiene problemas para completar la verificación de la cuenta.

Verification of the requested and repeatedly provided proof of deposit is constantly rejected by the casino without giving reasons.

Live chat doesn't help a bit.

It kept stupidly referring to re-uploading the document, which is impossible as the system is stuck in the verification process for verification.

Verifizierung des Abverlangten und mehrfach Bereitgestellten Einzahlungsnachweis wird vom casino Ständig ohne Angabe von Gründen abgelehnt.

Im Livechat wird einem kein bischen geholfen.

Es immer wieder stupide auf das erneut Hochladen des Dokuments verwiesen, was unmöglich ist dar das system im verfierzierungsprofess auf Überprüfung festhängt.

Dear oernel21,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Do I understand correctly that verifying the payment method seems to be the only obstacle standing between you and your winnings? Have you submitted all the other personal documents required for the verification?

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Dear oernel21,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.