MyStake Casino - El jugador deposita fondos criptográficos de manera incorrecta.

Hello there.. I am hoping you could assist me since it is a significant amount of money in question. I'll explain: at mystake, one can deposit funds using cryptocurrencies. I deposited $209 using Litecoin. However, when I attempted to deposit funds into my account, I mistakenly sent it to an incorrect address. This address was provided by mystake in my account. But I mistakenly entered the Ethereum cryptocurrency address. Hence, the funds never arrived as they were sent to the Ethereum network. While this issue isn't hard to resolve, I do not have possession of the relevant wallet. The casino or the casino's support holds it. Thus, they should rectify this matter by utilizing the information I provided. They asked for a screenshot of the transaction, the addresses to which I transferred the cryptocurrencies and, in the end, for the Hash, a code that tracks the transaction. On two different occasions, they acknowledged that it was my mistake, which is true. Also, twice, they conveyed that there is a solution and asked for the mentioned information. They informed me that they would get in contact via email once they obtain any updates from casino support. This issue, however, should not be so time-consuming to resolve. Moreover, $209 is quite a considerable amount for me. As they have access to all the casino networks, they could reroute the cryptocurrencies to my account's appropriate Litecoin network. It has been more than a day, and I am yet to hear from them via email. I’m hopeful this can be resolved, and I won't lose my money. I appreciate your assistance very much. Your website has been very helpful. I eagerly await your response.

Just in case, I've also sent this message in English..

Hello... I hope that you might be able to help me as this is a considerable sum of money for me. I’m explaining this to you: in mystake, one can charge their account with cryptocurrencies, and I did so with $209 worth of Litecoin. I submitted a deposit to the account, but mistakenly sent it to the wrong address. This address was provided by mystake within my account, but I entered the Ethereum cryptocurrency address by mistake. Hence, the money never arrived, because it was directed to the Ethereum network. This issue isn't hard to resolve, but I don't own the wallet — it is owned by the casino, or the casino's support team. They have the responsibility to rectify the situation using the information I provided. They asked me for a screenshot of the transaction, including the addresses where I sent the cryptocurrencies, and finally, the Hash — this is a code that tracks the transaction. They acknowledged twice that the mistake was mine, which is indeed true. Yet twice, they reassured me that a solution exists and asked for this information. They promised to contact me via email as soon as there were updates from casino support. Resolving this issue shouldn't take so much time. It's worth noting that this $209 is a significant sum of money for me. They have access to all the casino networks and should redirect the cryptocurrencies to an appropriate Litecoin network associated with my account. It has been over a day now, and no one has contacted me via email. I'm hopeful that this issue will be resolved without wasting my money. I appreciate your assistance in advance, and the aid your website offers is excellent. I eagerly anticipate your response.

Hola buenas .. espero que me puedan ayudar ya que es mucho dinero para mí. Les explico en mystake se puede cargar con criptomonedas, yo cargué con litecoin 209 dólares . Puse depositar en la cuenta y mandé a la dirección equivocada .. dirección que me proporciona mystake en mi cuenta. pero coloqué la dirección de la criptomoneda ethereum .. el dinero nunca llegó porque fue a la red de ethereum.. es fácil solucionar esto pero yo no poseo la wallet o billetera . La posee el cacino o soporte del casino .. y ellos deben arreglar el asunto mediante la información que yo les proporcioné. Y que me pidieron como captura de pantalla de la transacción las direcciones a donde mandé las criptomonedas y por último me pidieron la Hash . Código que rastrea la transacción . 2 veces me dijeron que el error era mío lo cual es así. Y 2 veces me dijeron que si tiene solución y pidieron esa información . Me dijeron que se comunicarían por mail cuando tengas novedades desde soporte del casino.. pero este problema no debería tardar tanto en solucionarse. Además son 209 dólares es mucho dinero para mí. Ellos tienen acceso a todas las redes del casino deberían redireccionar las criptomonedas a una red adecuada de litecoin de mi cuenta y listo . Ya va más de un día pero nadie se comunicó por mail.. espero se solucione y no pierda el dinero . Desde ya muchas gracias y excelente la página brindando ayuda . Espero su respuesta

Lo mando en inglés por las dudas también ..

Hello, good.. I hope you can help me since it is a lot of money for me. I explain to you in mystake you can load with cryptocurrencies, I loaded with litecoin 209 dollars. I put deposit in the account and sent to the wrong address. Address that mystake provides me in my account. but I entered the address of the ethereum cryptocurrency.. the money never arrived because it went to the ethereum network.. it is easy to solve this but I do not own the wallet. It is owned by the casino or casino support... and they must fix the matter using the information that I provide them. And they asked me as a screenshot of the transaction for the addresses where I sent the cryptocurrencies and finally they asked me for the Hash. Code that tracks the transaction. Twice they told me that the mistake was mine which is true. And twice they told me that there is a solution and they asked for that information. They told me that they would communicate by email when they had news from casino support... but this problem should not take that long to be solved. Plus $209 is a lot of money for me. They have access to all casino networks, they should redirect the cryptocurrencies to a suitable litecoin network from my account and that's it. It's been more than a day but no one has contacted me by email. I hope it is resolved and you don't waste your money. Thank you very much in advance and the page providing help is excellent. I am looking forward to your response

Dear Marce4215,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Was your account previously verified?
• Is there any possibility to contact your e-wallet payment provider?
• Have you deposited in this casino previously?

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Thank you very much, Marce4215, for providing all the necessary information. I will now transfer your complaint to my colleague Peter (peter.m@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Hi Marce4215,

I'm taking over your case. Allow me to reach out to the casino and make every effort to assist you. I would like to invite MyStake Casino to join the conversation and contribute to the resolution of this complaint.

Hello,

We have investigated that case, and according to it, the user tried to deposit via ETH but mistakenly transferred the money via LTC, which hasn't reached out to us. Thus we can't help the user.

Also, we can provide you with the detailed information via email.

Kind regards,

Mystake

Hello, yes I contacted them through emails. And I gave him all the necessary information.. I explained what happened and they gave him time to solve it. It's been 2 weeks now.. They sent me an email from mystake payments saying now that I should send them a video making another deposit to see the mistake. . I don't understand why it costs so much to divert funds to the correct network.

Hola si me comuniqué con ellos a través de mails . Y le brindé toda la información necesaria .. le expliqué lo que pasó y dieron que le diera tiempo para solucionarlo ya pasaron 2 semanas .. me mandaron un mail de parte de pagos mystake diciendo ahora que les mande un vídeo haciendo otro depósito para ver el error. . no entiendo por qué cuesta tanto el desvío de los fondos a la red correcta .

Here is a screenshot of the email sent by me to them and their response.

Acá le dejo captura del mail enviado por mí a ellos y su respuesta

Here is the last email I sent to mystake payments. With the video that they asked me to make the deposit so that they can see the error and can divert funds to the correct network.

Aquí les dejo el último mail que les mande a pagos mystake. Con el vídeo que me pidieron haciendo el depósito para que vean el error y puedan hacer el desvío de fondos a la red correcta .

I just responded to the email to mystake payments... sending the video showing the deposit I tried to make and the mistake I made. I hope you can help me divert the funds to the correct network. Thank you for responding.

Les acabo de responder el mail a pagos mystake.. mandando el vídeo mostrando el depósito que intenté hacer y el error que cometí . Espero me puedan ayudar a que desvíen los fondos a la red correcta.. gracias por responder ..

Hi all,

Thank you for your replies.

Dear Marce4215,

The casino and the provided evidence confirmed that the funds were sent using the wrong blockchain (LTC). I'm afraid there's nothing we can do to help you. In general, if you use the wrong blockchain, the funds can be considered lost. Under some specific conditions, it may be possible to retrieve it (e.g. BEP-20 to ERC-20 transactions) but this case is different. I suggest you contact Binance and ask if there's something they can do to get your funds back. Unfortunately, your complaint will be rejected. I wish I could be of more help.

Best regards,

Peter