N1 Bet Casino - Cuenta del jugador desactivada durante el proceso de retiro.

The amount in dispute I don't recall exactly as I was dealing with some family issues at the time that kept me from trying to resolve it. And since I can no longer access the account, I can't confirm. But it's something around that.

I created an account and everything went normally until the day I tried to withdraw the money from the account. They asked for documents and I sent them. But after 2 days, when I tried to log in, it appeared that the account was deactivated.

Montate em disputa eu nao lembro exatamente pois tive alguns problemas familiares na epoca que me impossibilitaram de tentar resolver e como nao consigo mais acessar a conta, nao consigo confirmar. Mas é algo em torno disso.

Eu criei conta e tudo ocorreu normalmente até o dia em que tentei sacar o dinheiro da conta. Eles pediram documentos e eu enviei. Mas após 2 dias, quando tentei entrar na conta apareceu que estava desativada.

Dear Luizartur,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with N1 Bet Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise how long were you a player of the casino and when exactly was your account blocked?
• Did you communicate with the casino about why your account was blocked? What response have you received?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus? 
• Could you please share your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear Luizartur,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

1. I opened an account about 2 months ago
2. I was unable to communicate with the casino
3. Sports betting and some slots
4. I received a free bet there, but I ended up losing.

1. Abri conta cerca de 2 meses atras
2. Nao consegui me comunicar com o casino
3. Apostas esportivas e alguns slots
4. Recebi uma aposta gratis lá, mas acabei perdendo.

Thank you very much, Luizartur, for providing the necessary information. I will now transfer your complaint to my colleague Stefan (stefan.m@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello Luizartur,

I am so sorry to hear your withdrawal hasn't reached you yet. I will contact the casino and try to resolve the issue as soon as possible.

Now I would like to invite an N1 Bet Casino representative to join this conversation and participate in resolving this complaint.

Dear N1 Bet Casino,

Could you state why the player's withdrawal has not yet been paid out and when he can expect the payment?

Thank you in advance for providing the information.

Good day,

We would like Stefan to check their email box in order to find out the reason for the closure.

Thanks in advance.

Dear N1 Bet Casino,

Thank you for sharing the evidence. Can you please provide the complete statement from the game provider, including the full conversation and the timestamp of the email's arrival? I look forward to your response.

Dear N1 Bet Casino,

Thank you for your response and the information provided.

Could you state what advantage the player gained by using the strategy of opposite betting?

I'll be awaiting your reply.