Nucleonbet Casino - La cuenta del jugador ha sido bloqueada.

Nucleonbet delays the withdrawal. I made the first withdrawal attempt in December. I have since sent 2 different IDs to the page, a selfie with both and confirmation of the address and phone number. All documents have been approved. Today (16.1) Nucleonbet closed my account and they no longer respond to messages

Nucleonbet viivyttelee noston kanssa. Tein ensimmäisen nostoyrityksen joulukuussa. Olen sen jälkeen lähettänyt sivulle 2 eri IDtä, molempien kanssa selfien sekä vahvistuksen osoitteesta ja puhelinnumerosta. Kaikki dokumentit on hyväksytty. Tänään (16.1) Nucleonbet sulki tilini eivätkä enää vastaa viesteihin

Dear joonatanvuorela,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise how long ago you registered your account and if you’ve completed the account verification successfully? Which games you’ve been playing (live games, slots, or multiplayer)? Were your winnings accumulated with or without an active bonus, please?

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hi, I started playing in March-December 2022. I have played betting and slot games. I had completed the account verification successfully and even more so with several different documents.

Nucleonbet must have paid the withdrawal because the amount corresponding to the withdrawal appeared on my account. Maybe this complaint helped.

However, I'm not 100% sure if it was paid by nucleonbet because I can't check the situation from my account.

Hei, aloitin pelaamisen maalis-joulukuussa 2022. Olen pelannut vedonlyöntiä ja kolikkopelejä. Olin suorittanut tilin vahvistuksen onnistuneesti ja vieläpä useammalla eri dokumentilla.

Nucleonbet taisi maksaa kotiutuksen sillä kotiutusta vastaava summa ilmestyi tililleni. Ehkä tämä valitus auttoi.

En kuitenkaan ole 100% varma onko se nucleonbetin maksama sillä en pääse tarkistamaan tilannetta tililtäni.

I'm sorry but could you please check with your bank from where the money came? Afterwards, we could mark this complaint as resolved.

Dear joonatanvuorela,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Even if we assumed that the issue has been resolved, without a confirmation from the player, we were forced to reject this complaint.

The player can reopen this complaint anytime.