Pledoo Casino - El jugador tiene dificultades para retirar sus ganancias.

I want to pay out 1000 euros at splendid but every time after 2 days the money goes back to my player account and I don't get any email that something went wrong

Ich will bei splendid 1000 Euro auszahlen aber jedesmal nach 2 Tagen geht das Geld wieder auf meine Spieler Konto zurück und ich bekomme auch keine email das da was schief gelaufen ist

Dear Nico0106,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise if your account has been fully verified? Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?

Please understand, that without verifying your account, you won’t be entitled to any withdrawals. However, I believe we will be able to help you to resolve this issue and receive your winnings as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Hi Team. 

When requesting a withdrawal, a message was sent to the client to verify the payment method. 

Today, UTC 2022-04-26 04:48:16 the client uploaded his payment method verification.

After confirming the documents, his withdrawal was processed.

Best regards,

Pledoo team

My account is now verified, there is a tick everywhere how long does it take for the money to reach my account?

LG

Meine Konto ist jetzt verifiziert da ist überall ein Haken dran wie lange dauert es jetzt bis das Geld auf meinem Konto gelangt?

Lg

Could you please advise, Nico0106, which payment method you have opted for? Thank you.

Dear Nico0106,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Even if we assumed that the issue has been resolved, without a confirmation from the player, we were forced to reject this complaint.

The player can reopen this complaint anytime.