hace 2 mesesOriginalTraducción
I carefully reviewed the details of Lamabet through CasinoGuru before playing and I made a big mistake. Mine is a cautionary tale but I feel obligated to my community members to share my experience.
Registration was easy and I was even assigned a VIP Manager, Jimmy, but the issues that I would encounter just started. To verify my ID and my first deposit through Interac, many of the documents were rejected and Jimmy apparently was able to convince the security department to accept.
I played and lost, made a few deposits using ApplePay and won $15k. That is where the nightmare began. The proof of ApplePay, even though I provided screenshots of the transaction from my iPhone, credit card transaction from Keygo clearing showing my name, transactions, dates, were not approved. I evened provided a screenshot of my ApplePay device number with my billing details and credit card but still not accepted. I advised them that I would file a complaint with CasinoGuru because of their actions and surprise, Jimmy convinced the security department to accept.
That happiness did not last long as all the withdrawals were canceled immediately. I was told that there was a 3X play through on deposits and $1k Euro daily withdraw limit. No problem, I met all the requirements and made the withdrawal request again abiding by the limits.
The withdrawal remained in pending for a few days and I had made additional withdrawal requests within the limit which were canceled. Jimmy said that I could not request any further withdrawals until my initial $1k was processed. Given that their limits are $1k daily, $3k weekly, the process would likely take months to fulfill.
I even questioned why withdrawals remained pending for so long and Jimmy stated that they needed to check with the vendor to ensure that the win was legitimate and that I had not manipulated the game.
Nevertheless, this stressful situation led to me continuing to play and losing all the money back. Even when I had asked to close my account due to this very poor experience, they did not honor my request and offered bonus after bonus in hopes that I would stay. My loss should be be a warning to my CasinoGuru comity members to chose wisely, perhaps at a casino that puts the player first.
Registration was easy and I was even assigned a VIP Manager, Jimmy, but the issues that I would encounter just started. To verify my ID and my first deposit through Interac, many of the documents were rejected and Jimmy apparently was able to convince the security department to accept.
I played and lost, made a few deposits using ApplePay and won $15k. That is where the nightmare began. The proof of ApplePay, even though I provided screenshots of the transaction from my iPhone, credit card transaction from Keygo clearing showing my name, transactions, dates, were not approved. I evened provided a screenshot of my ApplePay device number with my billing details and credit card but still not accepted. I advised them that I would file a complaint with CasinoGuru because of their actions and surprise, Jimmy convinced the security department to accept.
That happiness did not last long as all the withdrawals were canceled immediately. I was told that there was a 3X play through on deposits and $1k Euro daily withdraw limit. No problem, I met all the requirements and made the withdrawal request again abiding by the limits.
The withdrawal remained in pending for a few days and I had made additional withdrawal requests within the limit which were canceled. Jimmy said that I could not request any further withdrawals until my initial $1k was processed. Given that their limits are $1k daily, $3k weekly, the process would likely take months to fulfill.
I even questioned why withdrawals remained pending for so long and Jimmy stated that they needed to check with the vendor to ensure that the win was legitimate and that I had not manipulated the game.
Nevertheless, this stressful situation led to me continuing to play and losing all the money back. Even when I had asked to close my account due to this very poor experience, they did not honor my request and offered bonus after bonus in hopes that I would stay. My loss should be be a warning to my CasinoGuru comity members to chose wisely, perhaps at a casino that puts the player first.
- Friendly customer support
- dedicated VIP Manager
- Difficult verification process
- Subjective proof of payment requirement
- Contradictory play through requirement
- Low withdrawal limits
- Slow withdrawal process
- Withdrawal delay tactics
Lamabet Casino
hace 1 semana
Dear Brian,
Thank you for your feedback!
First of all, we would like to apologize for any difficulties or negative experiences you have had with our platform.
We fully agree that sometimes the verification process can be more difficult than we would like, but it all depends on the documents provided by the user. In your case, we needed a deposit confirmation that would meet the requirements, so the process took a little longer.
Also, due to our terms and conditions any pending withdrawal requests made by a player shall be included in the calculation of the daily withdrawal limit. If a pending withdrawal request remains unfulfilled, its amount will be included in determining whether the standard daily withdrawal limit of €/$1,000 has been reached.
After all, you managed to verify your account. It was only necessary to wait for the confirmation of the cashout, but you canceled it from your side.
Also, we are sincerely grateful that you appreciated the work of our VIP manager, because we really try to help our customers with all the processes so that you can enjoy the game on our platform.
However, we thank you for your feedback, as it helps us to become better. If you have any questions, we will be happy to answer them.
Thank you for your feedback!
First of all, we would like to apologize for any difficulties or negative experiences you have had with our platform.
We fully agree that sometimes the verification process can be more difficult than we would like, but it all depends on the documents provided by the user. In your case, we needed a deposit confirmation that would meet the requirements, so the process took a little longer.
Also, due to our terms and conditions any pending withdrawal requests made by a player shall be included in the calculation of the daily withdrawal limit. If a pending withdrawal request remains unfulfilled, its amount will be included in determining whether the standard daily withdrawal limit of €/$1,000 has been reached.
After all, you managed to verify your account. It was only necessary to wait for the confirmation of the cashout, but you canceled it from your side.
Also, we are sincerely grateful that you appreciated the work of our VIP manager, because we really try to help our customers with all the processes so that you can enjoy the game on our platform.
However, we thank you for your feedback, as it helps us to become better. If you have any questions, we will be happy to answer them.
