RoboCat Casino - El jugador enfrenta errores al intentar jugar el juego.

Hello,

About a month ago, I was playing the game Thunderstruck II Mega Moolah, and it entered the jackpot process.

The wheel opened for me to spin, and when I pressed the button, it gave an error, resulting in me winning nothing.

Now, whenever I try to play this game, it won't let me play and shows this error.

Four days ago, I had the same problem at Spinaga casino.

Below, I have attached a photo of the error.

Note that I was playing from a mobile phone.

Thank you.

Γειά σας

Ένα μήνα περίπου έπαιζα το παιχνίδι Thunderstruck ll Mega Moolah και με έβαλε σε διαδικασία jackpot

Άνοιξε ο τροχός για να τον γυρίσω και πάτησα το κουμπί και εκείνη την στιγμή έβγαλε σφάλμα με αποτέλεσμα να μην κερδίσω τίποτα

Οπότε μπαίνω σε αυτό το παιχνίδι δεν με αφήνει να παίξω βγάζει αυτό το σφάλμα

Πριν από τέσσερις μέρες μου έκανε το ίδιο πρόβλημα και στο Spinaga casino

Παρακάτω σας επισυνάπτω την φωτογραφία με το σφάλμα

Να σημειώσω ότι έπαιζα από κινητό τηλέφωνο

Ευχαριστώ

Dear georgios04,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with RoboCat Casino.

If you encountered a technical problem I would recommend you stop playing and contact the support immediately. Please understand we can only contact the casino and intervene if you have proof of unfair losses.

Please check our article explaining "How slot machines are programmed" https://casino.guru/how-slot-machines-work-math#how-are-slot-machines-programmed and maybe it’ll help to understand how servers communicate with players and what issues might occur on the way.

• Could you please advise whether you contacted casino support and reported the problem? What response have you received?

Thank you very much in advance for your reply.

Best regards,

Tomas

Hello

Yes, I have spoken to the casino via live chat and they told me that I need to delete my history and cookies and play the game again via private browsing.

I did all of this but the problem remains, the game doesn't open and keeps giving the error

Thanks

Γειά σας

Ναι έχω μιλήσει με το καζίνο μέσω ζωντανής συνομιλίας και μου απάντησαν ότι πρέπει να διαγράψω το ιστορικό τα cookies και να παίξω πάλι το παιχνίδι μέσω ιδιωτικής περιήγησης.

Τα έκανα όλα αυτά αλλά το πρόβλημα παραμένει δεν ανοίγει το παιχνίδι και συνεχίζει να βγάζει το σφάλμα

Ευχαριστώ

Thanks for your reply.

Unfortunately, we are unable to compel the casino to fix the issue. If they provided guidance on how to fix the game on your device, we believe they acted adequately. We can't penalize the casino if any particular game stops working for the player.

Please let me know if I overlooked any information, otherwise, the complaint will be closed since there is no action we can take further.

Hello

You can close the complaint since the casino has also removed the Thunderstruck ll Mega Moolah game.

Thanks

Γειά σας

Μπορείτε να κλείσετε την καταγγελία αφού και το καζίνο έχει αποσύρει το παιχνίδι Thunderstruck ll Mega Moolah

Ευχαριστώ

We’ve cosed this complaint as per the player’s explicit request. We are sorry we could not be of more help on this occasion. Please do not hesitate to contact us in the future if you run into issues with this or any other casino. We are here to help.