RTbet Casino - El jugador informa retrasos en el retiro y falta de proceso de verificación.

Dear Sir/Madam, I have deposited at RTBET (a relatively new Casino) using a REAL MONEY TRANSFER and played only with real money.

No bonus!!!

I have been waiting for my withdrawal for 2 days now, and I was told in the chat that customer service for financial matters only works from 8:00-16:00.

I have some reservations. Although there is nothing negative on the internet, I still want to ensure that everything is proceeding correctly, especially since I haven't had to verify myself yet!

Sehr geehrte Damen und Herren, ich habe bei RTBET (relativ neues Casino) mit ECHTGELDÜBERWEISUNG eingezahlt und nur mit Echtgeld gespielt.

Kein Bonus!!!

Seit 2 Tagen warte ich auch meine Auszahlung, im Chat heißt es der Kundendienst für die Finanzen arbeitet nur von 8:00-16:00 Uhr.

Ich habe ein wenig gedenken. Im Internet steht zwar NCIHTS negatives, aber ich möchte trotzdem sichergehen, das alles richtig abläuft, man musste sich bis jetzt auch nicht verifizieren!

Dear patrickpatzak90,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Petronela

Thank you for opening this case, I will report if anything happens,

THANK YOU Casino Guru for your time

Vielen Dank für die Eröffnung dieses Falles, ich werde berichten wenn was passiert,

DANKE Casino Guru für ihre Zeit

I will set the timer for additional 9 days allowing to casino two full weeks to process the payment and if there’s no development by then, we will intervene. Let’s stay positive and wait for the good news regarding your withdrawal. Thank you in advance for your patience.

Payment is there, thanks for accepting my case!

Zahlung ist da, danke für die Annahme meines falles!

Thank you, patrickpatzak90, for your reply. Do I understand correctly that your problem has been resolved successfully in the meantime? Do I have your permission to close this complaint as resolved or is there anything else we could try to help you with? Looking forward to hearing from you. 

Hello,

not complete, but we are working on it, you can only withdraw 500€ per day, I still have 3 ongoing transactions!

Hallo,

nicht komplett, aber wir sind dabei, man kann pro Tag nur 500€ abheben, 3 laufende Transaktionen habe ich noch!

There are now 6 more payouts since I have played up to 3000€

Sind nun noch 6 Auszahlungen da ich hochgespielt auf 3000€ habe

I understand, patrickpatzak90. I believe all the payments will be processed in a timely manner, and you will receive all your winnings soon.

Please keep me updated on any further developments.

Thank you.

Hello,

my withdrawal is taking a while because I can only withdraw 5000€, no idea why.

I can't withdraw money again until May 28th.

Hallo,

meine Auszahlung dauern da ich nur noch 5000€ abheben kann, keine Ahnung warum.

Ich kann erst wieder ab dem 28.05 abheben.

I understand, patrickpatzak90. Let's hope all the payments will be processed in the following days, and you will receive your winnings soon.

Please keep me updated on any further developments.

Thank you.

Hello!

Yes, there are still 4400 euros in the account, I now have to wait another 9 days until I can request my next withdrawal because you can "only" withdraw 7000€ per month!

Hallo!

Ja es sind noch 4400 Euro auf den Konto, ich muss nun noch 9 Tagen warten bis ich meine nächste Auszahlung beantragen kann da man "nur" 7000€ pro Monat auszahlen kann!

Hi patrickpatzak90,

I understand that waiting for your approved withdrawals can be frustrating, but unfortunately, there isn't much we can do to speed up the process. We advise you to be patient and wait for the funds to reach your account.

Thank you for your understanding.

Can be closed

Kann gesschlossen werden

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, patrickpatzak90, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru