Scatterhall Casino - La retirada del jugador se ha retrasado.

Hello,

I applied for a withdrawal of 500 euros on February 9th, 2023, which was then approved on February 16th, 2023: 2023-02-16 11:08:18 withdraw | 500.00 EUR OK

However, I have not received this payment until today. I have a lot of patience but that's a long time for a payout. I've been verified for a long time and had 2 payouts before that that were processed relatively quickly.

It has now been 13 days since the withdrawal was approved and I still haven't received anything.

I've already written to the chat several times and it said my money will be in my account the next day or the day after that, unfortunately it wasn't the case. On 2/27/23 I wrote to the chat again and the employee informed me that she was urgently forwarding the matter to the finance department. Yesterday on 2/28 I wrote to the chat again and the employee informed me that after the forwarding her colleague and the Finance department my payout was sent yesterday on 02/27/23 and would arrive today on 03/01...but still haven't received anything...

Hallo,

Ich habe am 09.02.2023 eine Auszahlung von 500 euro beantragt diese wurde dann am 16.02.2023 genehmigt: 2023-02-16 11:08:18 withdraw | 500.00 EUR OK

Jedoch habe ich diese Zahlung bis heute noch nicht erhalten. Ich habe sehr viel geduld aber das ist sehr lange für eine Auszahlung. Ich bin schon länger verifiziert und hatte davor schon 2 Auszahlungen die relativ zügig verarbeitet wurden.

Es sind jetzt 13 Tage nach Genehmigung der Auszahlung vergangen und ich habe immer noch nichts erhalten.

Ich habe schon mehrfach dem chat geschrieben und da hieß es mein geld wird am nächsten oder übernächsten tag auf meinem konto sein leider war es nicht der Fall . Am 27.02.23 schrieb ich nochmals mit dem chat und die Mitarbeiterin teilte mir mit dass sie die Angelegenheit als dringend an die Finanzabteilung weiterleitet..Gestern am 28.02 schrieb ich dem chat erneut und die Mitarbeiterin teilte mir mit dass nach der weiterleitung ihre Kollegin and die Finanzabteilung meine Auszahlung gestern also am 27.02.23 geschickt wurde und heute also am 01.03 bei mir ankommen würde ...habe aber immer noch nichts erhalten..

Dear benzj044,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Do I understand correctly that your payment is still pending inside the account without being processed? Is it an internal casino system issue, or it’s related to your account only?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

hello petronela

I received the 500 euros from scatterhall on March 1st at 5:30 p.m.

Thanks very much

Hallo petronela'

Ich habe die 500 Euro von scatterhall am 1.3 um 17 Uhr 30 erhalten.

Vielen Dank

Dear benzj044,

I am pleased to inform you that your payment has been fully processed and released to you on March 1st. Please check your account to confirm that you have received the payment.

I would like to apologise for any delay in processing your payment. We understand that timely payment is crucial for our players, and we take this matter very seriously. Rest assured that we are always working to improve our payment processes and ensure that our players receive their winnings as quickly as possible.

Thank you for choosing our casino to enjoy your gaming experience. We value your loyalty and look forward to seeing you back in our casino soon. If you have any questions or concerns, please do not hesitate to contact our customer support team, who will be more than happy to assist you.

Wishing you all the best and continued success in our casino.

Sincerely,

Scatterhall

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, benzj044, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru