Scatters Casino - El casino solicitó una segunda verificación del jugador.

Hello, the following problem. I successfully verified myself at Scatters last year in August. I've already successfully paid out here. Now, on Monday, April 11th, 2022, I requested another payout, I didn't use a new deposit method or changed anything in my data. Now the casino asked me again to verify myself completely. I pointed out to the support that I am already fully verified, here I received a standard answer that I should upload the requested documents.

I did so, so far my documents have still not been checked. How can it be that I have to fully verify myself 2 times within 7 months if I haven't used a new deposit method. It means withdrawals are processed within 2 days, so you can of course avoid this and buy time. I have never experienced this procedure in any casino before. I feel it as if you want to delay the payout. I would now like to have my payout promptly, since I had already fully verified myself in August!

Hallo, folgendes Problem. Ich habe letztes Jahr im August mich erfolgreich bei Scatters verifiziert. Habe hier auch schon erfolgreich auszahlen lassen. Nun habe ich am Montag den 11.04.2022 eine erneute Auszahlung angefordert, habe keine neue Einzahlungsmethode benutzt oder irgendwas in meinen Daten geändert. Nun forderte mich das Casino erneut auf, mich komplett zu verifizieren.Ich wiess den Support darauf hin das ich schon kompett verifiziert bin, hier erhielt eine Standard-Anwort ich solle die angeforderten Dokumente hochladen.

Dies tat ich dann auch, bisher sind meine Dokumente noch immer nicht überprüft. Wie kann es denn sein das ich mich innerhalb 7 Monate 2 mal voll verifizieren muss, wenn ich keine neue Einzahlungsmethode benutzt habe. Es heisst Auszahlungen werden innerhalb 2 Tage bearbeitet, so kann man dies natürlich umgehen und Zeit schinden. Diese Vorgehensweise habe ich bisher noch in keinem CAsino erlebt.Ich empfinde das so als ob man die Auszahlung hinauszögern möchte. Ich würde nun gerne zeitnah meine Auszahlung, da ich mich schon im August komplett verifiziert hatte!

Hello tatschiii,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Scatters Casino. Please allow me to ask you a few more question before we would move forward.

When was the last time you processed a withdrawal from the casino? Did you use any bonus to accumulate your current balance in the casino? When exactly did you send them the verification documents for the second time.

I believe that some casinos might request players to do 2-3 verification during the year just to be assured that everything is legal. It is a common procedure in many casinos and it is just probably a matter of time before you could withdraw if you have already made several withdrawals in the past.

Looking forward to your answer.

Regards,

Nick

Hi, thank you very much for your answer. Totally funny after I wrote to the support again today that I contacted their team. Were my documents verified in no time? Supposedly, my payment is now being sent to the finance department, but it is still pending. I didn't play with any bonus.

Hi vielen lieben Dank für deine Antwort. Total witzig nachdem ich dem Support heute nochmal geschrieben habe das ich mich an ihr Team gewendet habe. Wurden meine Dokumente ruckzuck verifiziert. Angeblich wird meine Auszahlung nun an die finanzabteilung geleitet, steht aber noch immer als Pending. Ich habe mit keinem Bonus gespielt.

Hello tatschiii,

Please let us know if the money would arrive, we will keep the timer on you until then.

Dear tatschiii,

We haven't hear from you in a while. Please note that the complaint will be rejected if we won't get any respond within the next 7 days.

Regards,

Nick

The complaint will be now rejected for the above mentioned reason.