Shuffle Casino - El retiro del jugador se retrasa debido a problemas de verificación.

I have been going through the verification process for a long time. The link for passing the verification by face does not work. Support gives advice on how to solve the problem, but they do not help

Уже долго прохожу процесс верификации. Не раюотает ссылка для прохождения верификации по лицу. Поддержка даёт советы по решению проблемы но они не помогают

Dear tiun0ff,

Thank you very much for submitting your complaint. I’m sorry to hear about the difficulties you’re facing with the verification process.

To help us understand the issue better, could you please provide some additional information:

• Can you explain what happens when you try to use the face verification link?
• Does the link not open at all, or does it lead to an error page?
• Has the casino provided you with any specific instructions or troubleshooting tips regarding this issue, and did you try them?

If you have any relevant communication with the casino regarding this issue, please feel free to forward it to me at petronela.k@casino.guru. Your cooperation is important for us to move forward with this case and find a resolution. The more details and communication you can provide, the better we can understand what’s going wrong and help you get verified so you can proceed with your account.

I hope we will be able to help you to resolve this issue as soon as possible. Meanwhile, we appreciate your patience after you reply and we investigate the issue.

Thank you in advance for your reply and cooperation.

Best regards,

Petronela

Dear tiun0ff,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player to our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.