Slot Wolf Casino - El retiro del jugador ha sido retenido.

Hello, I deposited €20 at slotwolf casino today and won €750. I wanted to withdraw €600, they canceled it and the money is back in my account. I had already verified myself beforehand. So far I've deposited a total of around €500 in the last 2 years. Won twice and successfully paid out. Once 200 and once about 150 €. As I said, my account has been verified. Today they wanted me to verify myself again. I have done successfully. Now they also want 6 months' proof from me where I get my money from to play. I mention again, I have deposited a maximum of 500€ there in the last 2 years. My last deposit was in July at this casino and it was also €20. I haven't paid anything in 4 months. Why do they want proof from me? I also play in many other casinos and that for a very long time, and so far no casino has wanted anything like that from me. Although I have more winnings and deposit more, significantly. I have no proof of income as I have not had a full time job since August 21.

I survive with a 450€ job as a waiter where I get good tips and my salary in cash in the evenings. So how am I supposed to prove that?

With my deposits, they didn't want any proof either and accepted my money.

What can we do?

Hallo, ich habe bei slotwolf casino heute 20€ eingezahlt und 750€ gewonnen. Ich wollte davon 600€ abheheben, die haben es storniert, das Geld ist wieder auf mein Konto. Ich hatte mich schon vorher verifiziert. Ich habe da bisher ca insgesammt 500€ eingezahlt in den letzten 2 Jahren. 2x gewonnen und erfolgreich ausgezahlt. Einmal 200 und einmal ca 150€. Wie gesagt mein Account ist verifiziert gewesen. Heute wollten die das ich mich nochmal verifiziere. Hab ich getan erfolgreich. Nun möchten die zusätzlich von mir 6 monate Nachweise woher ich meine Gelder beziehe um zu spielen. Ich erwähne nochmal, ich habe in den letzten 2 Jahren maximal 500€ da eingezahlt. Meine letzte Einzahlung war im Juli in diesem Casino und zwar auch 20€. Ich habe da 4 Monate nichts eingezahlt. Wieso wollen die von mir Nachweise? Ich spiele in vielen anderen casino's auch und das sehr lange, und bisher wollte kein casino von mir Sowas. Obwohl ich da mehr Gewinne und mehr einzahlen, undzwar deutlich. Ich kann kein Einkommen nachweisen, da ich kein vollzeit Job habe seit August 21.

Ich überlebe mit einem 450€ Job als Kellner wo ich gutes Trinkgeld und abends cash mein Gehalt bekomme. Also wie soll ich da was nachweisen?

Bei Meine Einzahlungen wollten die auch keine Nachweise und haben mein Geld Akzeptiert.

Was können wir da machen?

Dear serce76,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand that the requested information is necessary for the casino to make sure that your funds have been obtained legally and that you have enough funds to participate in the betting. AML (Anti-Money Laundering) Regulations for Gaming and Gambling Industry are usually set by the Licensing Authority and all the licensed casinos have to comply and follow these policies. It seems that the casino has a strict verification process, but it's not unusual for a gambling establishment licensed by the MGA.

That’s why we advise players to fully cooperate with casinos and provide all the required documents as soon as possible. Could you please clarify how much were your deposits in the last six months in this specific casino?

Looking forward to hearing from you.

Best regards,

Petronela

Dear serce76,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Thank you for your trouble, I have closed the account.

Ich danke für Ihre Mühe, ich habe das Konto geschlossen.

I wish I could be of more help. I’m very sorry we couldn’t assist you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. I will now close this complaint as you closed your casino account and do not wish to proceed with this case.